Management Customer Service-Sports Fitness and Recreation - Management
Management Customer Service-Sports Fitness and Recreation - Management
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Management/Customer Service-Sports/Fitness and Recreation Resume


Desired Industry: Management SpiderID: 49890
Desired Job Location: Petaluma, California Date Posted: 4/11/2011
Type of Position: Full-Time Permanent Availability Date: Immediatley
Desired Wage: 45000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel:
Highest Degree Attained: Other Willing to Relocate: No


Objective:
Highly skilled and service-oriented
professional, offering more than 30
years of extensive experience in
aquatics, tennis, and fitness programs
administration; food and beverage
preparation; programming; accounting;
human resources management; and
facilities maintenance within the club
management industry. Exemplify strong
background in organizing and planning
initiatives and operation concerning
accounting, human resources, budgeting
and forecasting, programming, sales and
retention, facility maintenance, and
repairs. Thrive at creating a fun and
exciting work environment that
encourages positive performance and
excellent delivery of customer service.
Demonstrate capabilities in directing
the team effectively, coordinating
project, resolving intricacies, as well
as in accomplishing jobs with
efficiency. Possess effective
communication skills in adapting to
diverse groups. Consistently display
dedication and passion for work.
Bilingual, fluent in English and
knowledgeable in basic Spanish.


Experience:
PROFESSIONAL EXPERIENCE

Petaluma Valley Athletic Club ~
Petaluma, CA
2008-Present
Associate Tennis Professional
- Train and coach tennis players
of all ages and with different levels of
abilities
- Facilitate private and semi-
private lessons, team clinics, and
junior camps and programs
- Organize, plan, and campaign
special events, tournaments, and league
matches

Rolling Hills Club ~ Novato, CA
2010-2011
General Manager
- Forged solid relationship with
clients and members, which minimized
attrition rate by 50% over the prior 2
years and increased total membership by
6% both during the first year
- Imposed necessary measures and
evaluated expenses to reduce overhead
without sacrificing services quality
delivered to the membership
- Successfully heightened 2010
revenues in all departments, which
included Personal Training, Tennis Camps
and Lessons, Kidís Programs and Camps,
Day Spa, Aquatics Programs and Lessons,
Youth Swim Team, and Food Service
- Rendered support and assistance
to the upgrading initiatives of club
software program, IT infrastructure,
phone systems, and website and
communications
- Screened and recruited key
personnel for tennis director, fitness
director, spa director, and maintenance
director positions
- Assumed full responsibility in
managing all aspects of daily operations
by each department, including Tennis,
Member Services, Aquatics, Group
Exercise, Fitness and Personal Training,
Food Service, Racquetball, Maintenance
and Janitorial, Kidís Care and Programs,
and Day Spa

Rafael Racquet Club ~ San Rafael, CA
2007-2010
General Manager
- Directed all aspects of the
club, including activities and
relationships between the Club and Board
of Directors (BOD), members, guests,
employees, community, government, and
industry
- Administered and ensured
adherence of the club to policies, as
defined by its by-laws and the BOD
- Approved and modified specific
operational policies, programs,
procedures and methods in concert with
general policies subjected to board
approval; supervised works of all
departmental managers
- Run and monitored an annual
budget of $1.8M, taking into
consideration required corrective
actions
- Oversaw the development of the
operating and capital budgets in
conjunction with the Planning and
Finance committees; delivered long-range
and annual business plans to the BOD
- Ensured the quality of the
clubís products and services and
guaranteed maximum member and guest
satisfaction and retention
- Actively participated in
conferences, workshops, and meetings to
keep abreast of the current information
and development in the recreation field
- Coordinated the implementation
of a strategic plan for a $3M facility
renovation

Meridian Sports Club of Rolling Hills ~
Novato, CA
2005-2007
General Manager
- Directly managed and supervised
whole operations, handling a $5M annual
budget
- Rendered the highest level of
customer service emphasizing on member
retention and satisfaction
- Generated and prepared reports
for the owner, managing 9 departments
with a staff of over 150 employees

Tiburon Peninsula Club (TPC) ~ Tiburon,
CA
1999-2005
General Manager
- Directly submitted reports to
the club president and board of
governors with 8 direct reports and a
staff of 70
- Administered all aspects of the
club, including its activities and the
relationships between the club and its
board of governors (BOG), members,
guests, employees, community,
government, and industry; preserved the
clubís policies as defined by its BOG
- Designed and verified specific
operational policies, programs,
procedures, and methods along with
general policies for approval from the
Board; coordinated the work of all
departmental managers
- Executed and supervised a $2M
annual budget, implementing corrective
action as required
- Administrated the development of
the operating and capital budgets in
conjunction with the Planning and
Finance committees; submitted annually
both long-range and annual business
plans to the BOG
- Clearly monitored and measured
the quality of the Clubís products and
services, ensuring optimum member and
guest satisfaction
- Kept abreast of the current
information and development in the
recreation field through participation
in conferences, workshops, and seminars
- Directed the approval of a $9M
master plan project over the course of 3
years, including managing all aspects of
the clubís redesign with the City of
Tiburon, obtaining membership approval
and architectural design
- Held accountable for creating,
developing, and maintaining the clubís
two websites, www.tiburonpc.org and
www.tpctennis.org
- Played an integral role in
bringing the first Menís Professionally
Sanctioned Tennis Tournament to the
Marin County area and the Tiburon
Peninsula Club; served as the Tournament
Director for the USTA Tiburon Menís
$50,000 Challenger Event for 2003 and
2004

EARLIER CAREER

Ocean Colony Partners / Half Moon Bay
Golf Links ~ Half Moon Bay, CA
1980-1999
Director of Operations, Colony, Swim and
Tennis Club


Education:
EDUCATION

Bachelor of Science in Exercise
Physiology and Physical Education
The California State University at
Hayward-East Bay ~ Hayward, CA


Affiliations:
PROFESSIONAL AFFILIATIONS

Club Manager Association of America (six
years, currently inactive)
Untied States Professional Tennis
Association Pro 1 Level (22 years) ~
United States Tennis Association


Skills:
CORE COMPETENCIES

- PROJECT DEVELOPMENT
- PROBLEM IDENTIFICATION AND
RESOLUTION
- FACILITIES MAINTENANCE
- INTERPERSONAL COMMUNICATION
- TEACHING, COACHING, AND
MENTORING
- LEADERSHIP AND STAFF MOTIVATION
- MULTITASKING SKILLS
- TOP QUALITY CUSTOMER SERVICE


Additional Information:
AWARDS AND RECOGNITIONS

Received recognition from Half Moon Bay
City Council for Public Service



ACTIVITIES

Chairman, City of Half Moon Bay Parks
and Recreation Commission for 12 years
Instructor, American Red Cross Water
Safety and Lifeguard



TECHNICAL ACUMEN

Motion Soft ~ CSI ~ QuickBooks ~
Microsoft Office Suite (Word, Excel,
PowerPoint, and Outlook)


Reference:
Available upon request.


Candidate Contact Information:
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