Director of Operations Resume
|Desired Industry: Management
|Desired Job Location: Alexandria, Virginia
||Date Posted: 4/7/2011
|Type of Position: Full-Time Permanent
||Availability Date: Immediatley
|Desired Wage: 120000
||U.S. Work Authorization: Yes
|Job Level: Management (Manager, Director)
||Willing to Travel:
|Highest Degree Attained: Masters
||Willing to Relocate: No
Results-driven, highly-motivated, and
high-performing professional, offering
extensive experience and strong
qualifications in functional operations,
program development, project
administration, and contract management,
deal negotiations, budget allocation,
and monitoring. Exemplify proven record
of success in completing projects that
maximized productivity, increased market
share, and optimized bottom-line
results. Exhibit proactive leadership in
setting up strategic vision, generating
success, and delivering positive results
across multiple business functions.
Demonstrated wide-ranging practical
leadership experience with exemplified
analytical skills and verified talent to
satisfy customer-generated requirements.
Highly recognized professional with a
big-picture vision, dynamic direction,
tenacity to penetrate key accounts,
capture market share, and accelerate
corporate revenue growth. Known as an
articulate communicator, strategist, and
negotiator; accustomed to instituting
positive relationships with customers,
staff, and high-level personnel.
Successful in establishing productive
business relationships by rendering
exemplary customer service, developing
competitive proposals, and forming,
leading, and motivating cross-functional
teams. Exhibit outstanding
communication, organizational, and
Strayer University (Arlington Campus) ~
Campus Director 2010–Present
- Responsible for the overall
management of a flagship campus to
establish an environment conducive to a
quality educational experience.
- Oversee all aspects of
enrollment management activities in the
campus, including new student
recruitment activities and functions
related with the enrollment of
- Support the expansion of annual
student enrollment and growth of
- Provide expert oversight in the
collection processes associated to
outstanding accounts receivables to
ensure accomplishment of declared
quarterly collection objectives.
- Collaborate with the
university’s national director of
admissions on issues related to the
- Successfully boosted customer
satisfaction metric by more than 300%
and maintained that mark in consecutive
- Remarkably improved internal
audit score by more than 400 points;
efficiently secured the operation from
scoring in the lowest possible category
to the highest (Opportunity for
Improvement to Commendable).
- Drove the highest increase in
Continuation Rate for student retention
in the university for a mature campus in
- Effectively accommodated
Arlington’s international student
population by reorganizing the staffing
Strayer University (Fort Lauderdale
Campus) ~ Fort Lauderdale, FL
Campus Director 2008-2010
- Regularly monitored campus
operations to ensure all administrative
tasks were aligned with the university’s
reputable policies and procedures.
- Regulated and provided sensible
response and necessary counteractive
steps for identified conclusions in
internal audit reports.
- Supervised and facilitated
campus non-academic staff meetings and
created correspondence as necessary.
- Provided approval for the campus
associated purchase orders and invoices
that exceeded approved amounts.
- Integrated the needs of the
physical plant with the regional
facilities manager and regional vice
president of operations as necessary.
- Earned regional recognition for
being the only campus to surpass the new
student goal for Winter Quarter 2009.
- Achieved a regional award for
being the only campus in Region 6 that
attained 100% of new student goal for
Fall Quarter 2009.
- Provided assistance in the
change of director at the Sand Lake
campus, aiding in the overhaul of campus
systems and processes as well as
provided on-boarding to the new
- Supported the implementation of
new practices for the Orlando mini-
region, including student change of
campus, combined staff appreciation, and
a mini-region working course schedule to
provide excellent service to every
- Forged a partnership with
Michael Oswald in introducing a new
Admissions Manager Training Manual for
Region 6, which was adopted university-
- Significantly contributed in the
launch of the first Campus Director
Leadership Program at Strayer
University; helped design the assessment
materials and train the first cohort of
- Played a leadership role in
conceptualizing and planning the best
marketing schemes in Region 6.
Strayer University (Greenville Campus) ~
Campus Director 2007-2008
- Worked cooperatively with other
university administrators and members of
Strayer University’s Operating
- Participated and attended
various regional and university meetings
- Represented the campus in
community activities involving higher
education, including the local Chamber
of Commerce and other associated
- Performed screening, interview,
hiring, and evaluation of non-academic
campus-level management staff, such as
admissions manager, retention manager,
and business office manager.
- Maintained awareness of
performance expectation on various areas
of responsibility for each non-academic
- Supported and complied with the
university’s established mission and
standards of ethical conduct.
- Ensured that recognized
enrollment, collection, and other
operational expectations were attained
on a regular basis.
- Earned an award for managing the
“Most Improved Campus” for mature
campuses at the 2008 Management Retreat
out of 50+ campuses.
- Provided expert assistance in
modifying the overall campus culture
which resulted to achievement of
superior net promoter scores and staff
- Achieved regional recognition
for generating more than 60% year-over-
year growth in admissions in Spring
- Relegated staff and transmitted
new systems that improved collections to
98% of expectation and led Region 3 for
2 consecutive quarters.
- Obtained a Commendable Audit in
Summer Quarter 2007.
Strayer University (South Charlotte
Campus) ~ Charlotte, NC
Admission Manager 2006-2007
- Planned, developed, and reviewed
critical admission and recruitment
functions in collaboration with staff.
- Established performance targets
for the teams along with goals,
objectives, and priorities for the
- Developed and monitored
processes to ensure best practice
response times to direct applications.
- Held accountability in providing
effective communication of recruitment
and admission policies and procedures
throughout the university and to
prospective students, faculty, and
- Successfully moved the team from
70% of new student enrollment goal for
Fall Quarter 2007; achieved 96% of goal
Winter Quarter 2007 and 109.5% of goal
for Spring Quarter 2007.
- Developed the regional
admissions training for new admission
officers in Region 3.
- Worked closely with the
department heads and introduced a new
student packet to be given to each new
student upon registration.
Strayer University (South Charlotte
Campus) ~ Charlotte, NC
Admission Officer 2005-2006
- Maintained contact with students
throughout the program in order to
assist them to become successful
- Communicated with candidates
prior to start of classes to identify
potential problems and facilitate
- Served as liaison between the
student and appropriate school
departments to arrange, process, and
submit document for financial aid
- Completed enrollment paperwork
and followed up with candidates
regarding enrollment completion
processing and matters involving
attendance in school.
- Recognized as top performer for
the South Charlotte Admissions team for
surpassing an average of more than 100%
of the total goal.
- Received the Outstanding
Admissions Officer Award in Fall 2005
and Spring 2006.
Sylvan Learning Center ~ Rocky Mount, NC
Director | Assistant Director | Program
Manager | Teacher 2002-2005
- Collaborated with marketing team
to support the creative marketing of
Sylvan’s packaged learning products that
best suited area demographics.
- Modified programs to meet
exceptional needs of each student and to
establish and maintain sincere and
trusted relationships with new and
- Assumed full responsibility in
managing all center management
responsibilities, including scheduling,
payroll, accounts receivable, budgeting,
conflict resolution, and training.
- Continuously communicated with
more than 80 regular clients by
conducting bimonthly meetings with
parents or guardians.
- Educated all grade levels and
subjects to various student group;
assisted learning-challenged children
and provided advanced study to
academically gifted students.
- Earned promotion for supervising
new location in a challenging rural area
and supervising numerous innovative
promotions and advertising concepts that
built product awareness and created
valuable referable business.
- Successfully boosted revenue by
more than 300% in first fiscal year as
- Achieved number one sales
closure rate, which was a record for the
- Successfully attained status of
#55 in nation out of more than 1,200
Sylvan branches regardless of challenges
in starting up a location in very rural
- Effectively oversaw a center
that sold more than $830,000 in
educational services for 2004, including
programs ranging from $5,000 to $28,000.
Master of Business Administration with
concentration in Management (2008)
STRAYER UNIVERSITY ~ CHARLOTTE, NC
Bachelor of Arts in History (2003) -
NORTH CAROLINA STATE UNIVERSITY ~
Graduate classes in Decision Support
Systems and Educational Management
Training and Supervision
Customer Service Management
Strategic and Tactical Planning
Leadership and Team Building
Continuous Process Improvement
Action Plans and Development
Policy and Procedure Development
Title IV Funding, Veteran Affairs
Benefits Training (South Carolina,
Performance Management Training |
Targeted Selection Interviewing and
Talent Development and Succession
DOE State Requirements Training for
North Carolina, South Carolina, Florida,
State Regulatory Audits from both the
Department of Education and Veteran
Helped established Turkish Club,
International Club, and Mongolian Club
STRAYER UNIVERSITY, ARLINGTON, VA
Available upon request.
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