Regional Account Executive Manager Franchise Development Executive Man
Regional Account Executive Manager Franchise Development Executive Man
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Regional Account Executive/Manager/Franchise Development Executive/Manager. Resume


Desired Industry: Management SpiderID: 49710
Desired Job Location: Pittsburg, California Date Posted: 4/6/2011
Type of Position: Full-Time Permanent Availability Date: Immediatley
Desired Wage: 90000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel:
Highest Degree Attained: Masters Willing to Relocate: No


Objective:
Performance-driven, outgoing, and self-
motivated professional, offering diverse
background in building high-profile
relationships, developing and executing
successful marketing strategies, and
exceeding corporate objectives. Displays
exceptional qualifications in
identifying and capturing market
opportunities to accelerate expansion
and surpass organizational expectations.
Adept in customer acquisition, new
market and product launches, vendor
management and account management,
retention, and business development.
Demonstrates mastery of sales and
marketing techniques along with
strategies for building strong rapport
with client base and systems that
facilitate consistent follow-up and
foster customer satisfaction. Recognized
as a competent leader who possesses the
ability to establish good relationships
and communicate with people at all
levels. Powered with decisive judgment,
critical thinking, delegation skills,
and ability to multitask effectively
with minimum supervision in a fast-paced
and challenging environment. Articulate
communicator with fluency in English,
Arabic, and Swahili languages. Apply
technical know-how in using Microsoft
Office Suite (Word, Excel and
PowerPoint), Access, Publisher, Office
Communicator, Outlook, InfoPath, Groove,
Logic Building with C, HTML, DHTML, Java
Script, Dreamweaver, Core Java, Advanced
Java, SQL Server 2000, and Database
Administrator (MSCDA)


Experience:
CAREER HIGHLIGHTS

- Successfully boosted company
sales volume; surpassed target by
searching for innovative market
opportunities; and ensured maximization
of company sales.
- Substantially minimized payroll
/ benefits administration costs for all
franchises by 30% through negotiating
price and fees while ensuring the
continuation and development of
services.
- Personally initiated the use of
electronic voucher distribution (EVD)
machine to support various areas of the
company.
- Contributed to cost savings and
price reductions derived from lower
transaction costs, including labor and
document savings.
- Instrumental in the reduction
and elimination of the function of
intermediaries, retailer, and service
provider, while reducing costs.
- Significantly reduced supply
chain response and transaction times for
ordering and delivery
- Effectively increased a wider
presence and improved visibility for the
company.
- Efficiently developed services
resulting to instant accessibility
services.



PROFESSIONAL SKILLS

Organizational Development

- Analyzed primary features of the
business to ensure accuracy and quality
of collected principals and to meet
client expectations.
- Organized and presented
periodical reports on cases managed in
line with departmental requirements.
- Conducted research, reviewed
customers’ requirements, and collected
information on the competitors’
activities within the region.
- Received payments from
customers; wrote vouchers, invoices, and
delivery notes; maintained record of
daily purchases and customer care
services; and collected debts and checks
from company’s and ministries.

Sales and Marketing Management

- Provided expert oversight with
company sales and marketing initiatives
throughout the region.
- Conceptualized plans on company
periodical promotional strategies.
- Provided professional support
with franchises in conceptualizing and
establishing marketing and sales
strategies.
- Designed and created all the
marketing materials for franchise
recruitment.
- Maintained awareness with the
current trends of business in the
market; monitored and coordinated sales
promotions to establish sales objectives
and assess sales data.
Customer Service Management

- Ensured compliance with company
policies and procedures while providing
outstanding excellent quality of
service.
- Addressed every client issues
immediately and promptly resolved
customer complaint.
- Played a vital role in
summarizing all customer communications
and disagreement resolutions.
- Collaborated with vendors to
negotiate contracts.
- Set up various centers for
customer service, sales and support.
- Provided excellent customer
service in processing receipt for
customers’ purchases as well as in
supervising after sales services.

Franchise Development

- Conceptualized innovative
strategic planning for the development.
- Performed all aspects operations
and training documentation.
- Utilized and employed franchisee
recruitment strategy, expansion method
analysis as well as web site use
optimization.
- Identified the factual market
value of the franchise packages tailored
to specific market need.
- Played vital role in adjusting
and developing operational procedures.
- Worked on development of
franchise support programs and
administrative systems to monitor
franchisees progress and for the retail
and prototype development
- Conducted feasibility
assessments on various areas.
- Designed map of exclusive
territories to be offered.
- Supported various franchises and
dealerships to meet every targeted goals
and objectives.
- Assumed full responsibility in
managing and monitoring franchise
development.
- Oversaw and performed
visitations to the franchise branches in
the line with the departmental manuals.
- Regularly developed and
evaluated work plan for the franchises.
- Executed regular administration
/ monitoring of the franchises and
prepared monitoring trade visit report.



PROFESSIONAL EXPERIENCE

Warid Telecom Uganda Limited ~ KAMPALA,
UGANDA
Zonal Sales Manager 2007-2008

MTN Uganda ~ KAMPALA, UGANDA
Regional Account Manager 2003-
2007

City Tyres Limited ~ KAMPALA, UGANDA
Sales Representative 2001-2002

Winna Classic Uganda Limited ~ KAMPALA,
UGANDA
Counter Sales 1998-2001


Education:
EDUCATION

Master of Business Administration (MBA)
Concentration in Marketing (In Progress)
Expected completion date: November 2011
ARGOSY UNIVERSITY SAN FRANCISCO BAY AREA
~ ALAMEDA, CA (USA)

Bachelor of Science in Information
Science and Library Management (1998-
2001)
MAKERERE UNIVERSITY ~ KAMPALA, UGANDA

Higher Diploma in Information Systems
Management (2002-2003)
APTECH WORLDWIDE ~ KAMPALA, UGANDA

Advanced Certificate of Education (1996-
1998)
KAKUNGULU HIGH SCHOOL ~ KAMPALA, UGANDA

Certificate of Education (1992-1995)
BILAL INSTITUTE ~ KAMPALA, UGANDA


Affiliations:
-----


Skills:
CORE STRENGTHS

Project Management Contract
Negotiation Program Development
New Product Development Client
Relationship Management Leadership and
Team Building
Public Relations and Advertising
Competitive Product Positioning Key
Account Management
New and Emerging Technologies Tactical
Planning and Execution Strategic
Partnership / Alliances


Additional Information:
PROFESSIONAL TRAINING

Channels and Distributions Management
Training
Supply Chain Management Training
Microsoft Certified Database
Administrator Training


Reference:
Available upon request.


Candidate Contact Information:
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