Executive Director Associate Director Senior Consultant - Business Con
Executive Director Associate Director Senior Consultant - Business Con
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Executive/Director/Associate Director/Senior Consultant - Business Continuity Resume

Desired Industry: Management SpiderID: 47751
Desired Job Location: Confidential, North Carolina Date Posted: 1/28/2011
Type of Position: Full-Time Permanent Availability Date: immediately
Desired Wage: 95000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: Yes, 25-50%
Highest Degree Attained: Masters Willing to Relocate: Yes

Highly talented and competitive
professional powered with extensive
background in driving for excellence to
improve the quality and efficiency of
business continuity planning.
Demonstrate subject matter expertise in
the development of the business
continuity management program using a
consistent process that follows industry
standards and internal policies and
procedures. Possess stellar reputation
in delivering simultaneous projects
within the constraints of scope,
quality, time, and cost. Hands-on
manager with remarkable ability in
leading, motivating, and coordinating
with technical teams to provide
innovative solutions and ensure total
customer satisfaction. Extremely capable
of multitasking in a fast-paced


Operational Risk Manager / Business
Continuity Manager (AVP) Jan

Spearhead and mentor business continuity
staff throughout California and North
Carolina to develop their competencies
and achieve the maximum performance
level. Apply dynamic leadership talents
to more than 50 business continuity
events/disasters, such as power outages,
hurricanes, system outages, pandemics,
and others. Establish and implement
policies, procedures, and strategies to
support the Dealer Services Business
Continuity Program impacting 53 sites in
48 states. Write training documents and
facilitate training for 87 local
coordinators to enhance operational
efficiency. Administer annual budget of
$500K and expertly manage departmental
expenses to measure goal achievement as
well as to determine areas needing cost
reduction and improvement. Create and
maintain risk assessments and business
impact analysis for business continuity

Notable Accomplishments:
- Recognized as a “Wells Fargo’s
Top Ten Performer” in 2010 for
displaying high degree of personal
commitment, exemplary performance, and
- Nominated for “Dealer Services
Leadership Award” in 2008
- Garnered numerous shared success
awards and thank you awards for
providing superior customer service at
all times
- Drove all efforts to create and
maintain 47 additional business
continuity plans for dealer services
within eight months
- Presided over the conversion of
69 business continuity plans to Living
Disaster Recovery Planning System
- Recognized as the first division
to convert to the Wells Fargo platform
in L10 for community banking
- Partook in Business Continuity
Corporate Real-Estate project team for
alternate site and reroute agreements
- Eliminated the Sungard Contract
and developed internal recovery solution
for the business in conjunction with the
project team thus incurring $1.9M
savings over the life of the contract
- Appointed as the Business
Continuity project lead for GE Auto
Warranty Services Merger
- Recognized as the Expert Advisor
on Dealer Services project teams
- Increased Business Continuity
awareness throughout dealer services by
developing strategic plan
- Coordinated Site Emergency
Management Plan (SEMP) / Safety and Fire
Emergency (SAFE) effort for dealer
services and created the BC/DR Annual
Summary for dealer services
- Led multiple Business Continuity
Projects and has served on project teams
as a Business Continuity Expert Advisor
- Wrote several articles on
Business Continuity Planning for Wells
Fargo Dealer Services and Corporate BCP

Operations Unit Manager / Business
Continuity Manager (Officer) Jul
2003–Dec 2005
Directed and coordinated daily
operational aspects of Distribution
Department, Business Continuity,
Facilities, Vendor Risk Management,
Crisis Team, Fish Program and the
Employee Involvement Group. Masterfully
led annual disaster simulations and
walkthroughs. Worked collaboratively
with partners on recovery solutions.
Innovated performance/development plans
for non-exempt employees. Instrumental
in completing and submitting internal
rent for 110,000-square-foot facility.

Notable Accomplishments:
- Served as a significant
contributor in the successful conversion
of 14 legacy plans to LDRPS within three
months (First Union/Wachovia Merger)
- Played a vital role in creating
a facility guide for Dealer Service
- Implemented new tracking system
for the mail room and incentive plan for
the Distribution Department
- Conducted comprehensive research
and purchased new folding and meter
machine for the mail room
- Designed new layout for the mail
room as well as for facility
enhancements to the title room, various
cubicles, and workspaces within the
Dealer Service Center

Senior Reconcilement Specialist /Check
Writer Administrator Aug 2000–Jun
Oversaw the reconciliation of 72 general
ledger accounts daily on the Recovery
Management System (RMS). Formulated
General Ledger and Dollar Online
Transaction System (DOTS) entries as
necessary. Generated and analyzed
monthly reports to assess accuracy,
completeness, and conformance to
reporting and procedural standards.
Regularly interfaced with partners to
address and resolve outstanding items
under time constraints.

Notable Accomplishments:
- Commended as the Subject Matter
Expert (SME) for Reconcilement
- Assumed accountability in
maintaining and updating the
departmental training manuals
- Served as an integral part of
the project team responsible for
cleaning up system generated out of
- Highly praised by management for
demonstrating a sense of urgency in
executing assigned duties

Account Management Specialist Feb
2000–Aug 2000
Communicated with and informed customers
on the status of their accounts.
Employed strong negotiation skills in
dealing with customers with past due
payments. Compiled and documented
customer accounts with the negotiated
terms for payment. Built and cultivated
long-term quality relationships with
customers to provide total satisfaction
as well as to generate new business

Notable Accomplishments:
- Maintained a monitoring score
average of 95 percent within six months
of tenure
- Entrusted by senior management
for thoroughness and neatness in work
with minimal errors
- Generated above average scores
in phone pays

Capella University, School of Business,
Minneapolis, MN

East Carolina University, School of
Health and Human Performance,
Greenville, NC

Master Business Continuity Professional

Member, Contingency Planning Association
of the Carolinas (CPAC)


Microsoft Office Suite: Visio, Project,
Outlook, and Publisher
Living Disaster Recovery Planning System
(LDRPS 9.1 and 10) | Lotus Notes


- Project Management and
- Operational Risk Management
- Business Continuity / Disaster
- Budget Implementation and Cost
- Leadership, Training, and Team
- Continuous Performance and
Process Improvement
- Superior Interpersonal Abilities
- Time Management and
- Conflict Resolution and Decision
- Analytical with Strong
Organizational Skills

Additional Information:

Ambassador for Capella University | “We
Are One” Marriage Ministry (Ministry
Evangelism Ministry | Sunday School

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