District Manager, Store Manager, Loss Prevention - Management Resume S
District Manager, Store Manager, Loss Prevention - Management Resume S
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District Manager, Store Manager, Loss Prevention Resume


Desired Industry: Management SpiderID: 45997
Desired Job Location: Atlanta, Georgia Date Posted: 11/18/2010
Type of Position: Full-Time Permanent Availability Date: Immediately
Desired Wage: 62000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: Yes, 25-50%
Highest Degree Attained: Other Willing to Relocate: Yes


Objective:
As my resume reflects, I have acquired a very diverse menu of skill-sets with outstanding credentials in; Loss Prevention, Operations, and Sales. In each area I have evidenced many noteworthy accomplishments.

My leadership, accountability, and plan execution will bring immediate traction to my assigned area of responsibility. I take full ownership for the motivation, training, and development of each individual on my team. This will be promptly evidenced by overall business efficiency and positive financial trends.

With experienced analytical skills, passion and determination, I possess the proven ability to deliver results.
I have a well documented record of achievement, and politely request the opportunity to further share my unique qualifications with you.

Thank you for your consideration.

Respectfully,
Mark Adams


Experience:
Casteel Heating Cooling Inc. - Business Manager (company down-sizing) Marietta, Ga. / July of 2009 - April 2010
• Accountable for Operations, Sales, Purchasing, Accounting, Human Resources, Call Center, Warehouse and Inventory.
• Total accountability for management of monthly P&L and profitability of company with seven exempt direct reports.
• Develop, implement, and supervise processes to promote and support growth, providing additional structure to the enterprise.
• Expand organizational chart with key operational positions to increase execution, accountability, efficiency, and profitability.
• Develop and analyze KPI’s to measure and drive metrics such as labor ratios, cogs, closing ratios, average ticket, and GPROI.
• Implemented procedures to drive execution in control inventory, purchase order reconciliation, and product replenishment.
• Developed customer interactive PDF survey process expedite, analyze data, save expenses on labor, postage, and advertising.
• Implemented e-mail template biography and appointment confirmation process with Sales and installation coordinator.
• Realized expense reduction through; contract negotiations, leveraged buying, overtime alerts, material disposal, labor efficiency.
• Coordinated and supervised the business relocation plan with zero down time to the operation over a three week period.
• Develop, implemented, and monitored a formal performance review process for exempt and non-exempt staff.
• Created dynamic culture with value based programs; customer bill of rights, spirit awards and recognition, awareness centers, personal development plans, daily motivational announcements, company newsletter, serve to be served team building concepts.


Dealers Supply Company Inc. - Branch Manager Alpharetta, Ga. / Oct of 2008 - July 2009

• Total accountability for management of monthly P&L and profitability of company.
• Direct supervision of assistant manager, counter sales associates, warehouse associates, and fleet delivery.
• Driving sales through growing new customer base, growing existing customer volume, superior customer service.
• Increased profitability through expense control; logical delivery, cleaning maintenance, overtime control, dead stock.
• Implemented never-out list to strengthen in-stock position of 2750 sku’s creating improved product replenishment.
• Increased GPROI through accelerated inventory turns, eliminate slow move inventory, aggressively pursue vendor rtv / rga’s.
• Drive average ticket sales through suggestive selling and high margin product substitution.
• Manage perpetual on-hands through cycle counts to strengthen inventory control, exception reports, and adjustments.
• Reset entire warehouse and sales floor product to strengthen product adjacencies, align category mix, and picking efficiency.

Universal / ARS Field Operations Manager (company down-sizing) Marietta, Ga. / April of 2008 - Oct 2008

• Direct supervision of 41 vendor reps operating in 51 Home Depot stores throughout Georgia / Tennessee.
• Manage outside sales through Home Depot lead generation program with revenue of 1.9 million monthly.
• Supervised hiring process to maintain proper to maintain vendor presence in assigned locations at 1600 hours weekly.
• Coordinated teaching, training, and product knowledge to Home Depot management driving synergies between enterprises.
• Resolved escalated disputes or conflicts between, customers, Home Depot Management, and ARS home office.
• Provided monthly sales and revenue reports to assigned Home Depot managers to strategize lead potential.
• Conducted weekly sales / training presentations to management and sales staff to motivate, encourage, and improve skill sets.
• Developed and initiated apron badge program with Home Depot floor associates increasing lead production by 17%.
• Created nonverbal presentation binder with in-store kiosk to add credibility to sales presentations increasing close rate 11%.


Home Depot Supply - Branch Manager (branch closure due to acquisition merger) Cartersville, Ga. / July of 2003 - May 2008

• Direct supervision of inside sales, counter sales and dotted line report from outside sales staff.
• Total accountability for management of monthly P&L expense lines and profitability of company.
• Responsible for growing new customer base, opening 34 new accounts increasing sales over 3.4 million dollars.
• Reset entire warehouse and sales floor product to strengthen product adjacencies, align category mix, and picking efficiency.
• Added over 200 new product sku’s to inventory of sales floor counter area on high margin high profit items
• Developed and implemented min / max target quantity forecasting program to lead all branches (26) in fill rate percentage. an
• Trained staff to increase average ticket sales through suggestive selling and high margin product substitution.
• Implemented daily perpetual on-hand repots to staff to ensure timely ordering and inventory replenishment.
• Accountable for financial reconciliation, billing, invoicing, shipping and accounts receivables for SOX audit compliance.


Home Depot - Corporate Loss Prevention Manager / Diversified Business Atlanta, Ga. / Dec. of 2000 - July 2003

• Direct responsibility for all loss prevention and audit compliance for Home Depot Diversified; Apex & Georgia Lighting, 32 locations in southeast, with combined sales of 402m.
• Implemented shortage strategies by improving operational efficiencies, shortage awareness, IT enhancements, investigations / recoveries in excess of 1m + over three years, received recognition awards for top achievers.
• Played crucial role with IT to change high shrink case/pack/per ft. default unit of measure. Immediate ROI of 150k
• Developed and maintained KPI metrics report which later became the branch “Operational Score Card”.
• Lead corporate operations team to implement RTV’s, VBA’s, M.O.S, Will Call processes to reduce inventory loss exposure.
• Lead internal audit team to rewrite operational audit adding key theft/shortage indicators and driving exception report results.
• Coordinated and conducted over 38 loss prevention training and awareness seminars in 28 locations driving shrink reduction.
• Developed high shrink category / item report to identify and isolate root cause indicators following the 80/20 methodology.
• Conducted Investigations resulting in 1.3 million dollars in case admissions in two years before moving to operations role.


Home Depot - Loss Prevention Manager Atlanta, Ga. / Nov of 1997 - Dec 2000

• Direct accountable for all aspects of loss prevention & safety with multiple store locations and sales volume of 100-145m.
• Responsible for ensuring loss control, safety, and physical security of five new store openings.
• Metro locations assigned to during this period; Austell / Douglasville / West Cobb, Douglasville / Carrolton
Alpharetta / Cumming, Hiram / West Cobb.
• Created and implemented shortage and audit programs resulting in significant internal case resolution.
• Lead seminars, shortage awareness teams with training and awareness seminars to reduce and impact shrink results.


Marshall’s / TJX Corp. - Senior Investigations Manager Atlanta, Ga. / Feb 1995 - Nov of 1997
Target Store Program

• Shared responsibility for shortage results and investigations for 20 target stores in region. 182m in sales, 6.5m in loss.
• Developed, trained, and implemented specialized shortage reduction efforts within those 20 stores through;
• Investigative auditing. Training to store detectives and LP managers in techniques of investigative auditing.
• Follow-up surveillance on register exceptions; item correct, voids, layaway cancellations, and duplicate sku refunds.
• Wicklander/Zulawski training to Region LP staff to increase admissions and expand “associates of interest”, to case collusion.
• “Store Blitz” all register transactions video and review, running two consecutive weeks of recordings to detect theft rings.


Goody’s Family Clothing - Regional Loss Prevention Manager Atlanta, Ga. / Aug 1994 - Feb 1995

• Direct responsibility for all aspects of loss prevention within region. 63 stores covering a 5 state area, 250m + in sales.
• Successfully grand opened 13 new stores over a 4 month period.
• Closed 36 internal case investigations with 167k in admissions. No staff or cctv.
• Inventory results reflected a 1.7% shrink, with a slight reduction over PY.


Marshall’s / TJX Corp. - Senior Manager Investigations Atlanta, Ga. / Aug 1992 - Aug of 1994

• Responsible for internal investigations in northern half of the southeast Region. 40 stores, 6 states, 200m+ in sales.
• Direct supervision of 3 investigators, with investigatory direction given to 3 additional investigators and 8 DLPM’S
• Year end results reflected 100 internal case admissions totaling 150k.


Marshall’s - Regional Manager of Investigations Atlanta, Ga. / Dec 1991 - Aug 1992

• Directly responsible for all aspects of loss prevention in assigned region with specific assignment to internal investigations.
• 60 Stores covering a 9 state area, 300+m in sales.
• Immediate supervision of 4 investigators and 7 DLPM’S.
• YE results reflected 270 internal cases, 172k in admissions. Contributed to development of company exception reports.


Marshall’s - District Loss Prevention Manager New Orleans / Atlanta, Ga. / Apr 1989 - Dec 1991

• Directly responsible for all aspects of loss prevention in 12 stores in two states. 75m in sales.
• Immediate supervision of 8 detectives and 1 salaried investigator.
• 1991 Y.E. results: 1.9% shortage to sales, from 2.4 P.Y. 382 external apprehensions and 55 internal cases totaling 150k.



Education:
Education: University of Vincennes / Vincennes, Indiana. Major: Law Enforcement Conservation


Skills:
Corporate, Regional, and District level experience in Operations, Sales, and Loss Prevention within Retail, Wholesale, and Big
Box environments. Highly advanced in multi-unit management, business plan execution, analytical problem solving, and people development.

Core competencies: Advanced skills in profit /loss analysis, budget forecasting, expense accountability, process development and implementation with emphasis on efficiency improvements. Highly advanced in loss prevention, shortage control, exception reporting, policy procedure development, awareness programs, investigations, interviewing, Wicklander / Zuwlawski Level I/II/+Advanced. Civil /criminal / general liability exposure, and workers comp claim management, purchasing, warehouse logistics, inventory management, replenishment, and internal audit processes.

Expanded competencies: Considerable strength in merchandising, human resources, individual training / development plans, succession and performance planning, workplace diversity, accounting, labor management, EC 2, five years exposure to Six-Sigma. Proficient in software platforms; MSO Word, Excel, Power Point, Outlook, Trend, Eclipse, One Plus, Profit Max, Discrete wireless, Oracle, Cognos, Quickbooks, and Kronos.


Reference:
Available upon request.


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