Operations Management - Management Resume Search
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Operations/Management Resume

Desired Industry: Management SpiderID: 45586
Desired Job Location: Chicago, Illinois Date Posted: 11/9/2010
Type of Position: Full-Time Permanent Availability Date: 11/15/2010
Desired Wage: 100,000.00
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: Yes, 25-50%
Highest Degree Attained: Bachelors Willing to Relocate: No

November 9, 2010

RE: Management Opportunities

To Whom It May Concern:

IMy desire is to contribute to your organization in a manner consistent with your needs, as I am adaptable and always enjoy new challenges.

I am looking to contribute my background in product management, sales and marketing and consumer education, as well as management of operations and maintenance activities to a company seeking a highly qualified, dynamic professional with a record of exceeding organizational goals and objectives

I always focus substantial energy on building teamwork and enhancing the commitment to the company and the client base. As VP and General Manager of Identity Sign Group, I managed a team of service technicians, office and support staff, and a small sales department while maintaining the finance and accounting functions for the firm. As operations manager at USA Hoist, I manage a team of union elevator mechanics, union iron workers and union shop mechanics, as well as acting as the liaison between our company and the contractors who employ our hoists. Here at Safway, I have numerous responsibilities, the most important in project management, where it is my responsibility to manage the entire job, including logistics, scheduling technical help and training of customers and branch personnel.

I would appreciate the pleasure of speaking with you to discuss your needs, and how I could contribute immediate and lasting value to your organization. At such a time, I would best be able to give a more detailed response on exactly how I meet the requirements for this position

I am available at your convenience, and can be best reached by phone at 815-469-1892 or at frankfortpotts@gmail.com . I look forward to speaking with you.

Thank you for your thoughtful consideration of my credentials, as well as your emails concerning your website.


Matthew D. Potts

8968 Liatris Drive
Frankfort, IL 60423
815-469-1892 (home)

Professional Background
Management professional with a record of achievement in the profitable operation of a variety of businesses in several industries. Outstanding communication skills with pragmatic selling talents, strong interpersonal abilities and substantial problem solving capabilities. Strong account management experience. Skilled in assessment of risk factors and maximizing ROI. Exceptional client management and relationship talents with a commitment to exceeding client and organizational expectations. Expertise in managing and directing diverse groups in successful completion of projects. University of Notre Dame Finance and Marketing BBA.

Professional Experience
Safway Services, LLC – Motorized Division
Waukesha, WI
August, 2008 to Present
Division Vice President/Product Manager

Second employee hired in this start-up division…responsible for establishing division’s first Regional Distribution Center (in Lithonia, GA), and hiring technicians and office personnel for this location.

Established procedures for supporting all 90 branch locations…shipping, technical support, O&M, sales support, marketing and financial reporting.

Developed relationships with all vendors, creating limited list of suppliers and negotiating very favorable pricing and support structures.

Worked with vendors in the establishment and implementation of highly technical training programs for Motorized Division technicians, as well as less technical programs for branch and customer personnel.

Working with our wind energy customers, conceived of, designed and produced the SafAscent Platform for external maintenance of wind towers and blades.

Established weekly, monthly, semi-annual and annual maintenance performance check lists for branch use, and system to track all maintenance and repair work on each unit in our rental fleet.

Worked with corporate IS and marketing departments for adoption within the Motorized Division of the Salesforce CRM program, and assisted in later role out to entire company.

Represented Safway Services and the Motorized Division at trade shows and other marketing events.

Hired and trained two additional product managers.

As Central Region Product Manager, support 22 branches in their sales efforts, act as project manager on jobs, meet with and develop customer relationships, and visit all branches to provide on-going technical and sales training, both internally and externally.

USA Hoist, Inc.
Crest Hill, IL
April, 2005 to 2008
Operations Manager

Responsible for day to day operations, including project scheduling, all union employee management, payroll and shop/warehouse operations. Direct and manage projects, from planning to installation and ongoing maintenance.

Liaison between sales department and contractors – review initial contracts for viability, meet with contractors to explain hoist operation, placement and limitations, ensure contracts are faithfully executed.

Ensured that the jobs performed by the elevator mechanics were both efficient and cost effective in order to maximize profits on a job to job basis.

Planned and delivered long-term maintenance initiatives, including the development and installation of a new automatic lubrication system on entire fleet of construction hoists, thus lowering maintenance costs and prolonging equipment life.

Ensured that all jobs were performed to both the letter and spirit of the contract, and that jobs were executed efficiently.

Identity Sign Group, LLC
Chicago, IL
2000 – April, 2005
General Manager

Responsible for day to day operations, including project scheduling, employee management, and purchasing and inventory management. Direct and manage project inception and execution and all account payable activities. Accountable for all sales and marketing efforts while managing and developing key accounts.

Directed sales team to establish long-term service relationships while maintaining profitable business arrangements with established customers.

Conceived and executed long-term customer service agreements, assuring steady streams of income and customer piece of mind.

Ensured that the jobs performed by the Sign Technicians were both efficient and cost effective in order to maximize profits on a job to job basis.

Managed accounts receivable to keep collections current and provide cash flow for daily company operations.

Managed accounts payable to ensure proper capital management while maintaining excellent vendor relationships.

Directed the sales team serving customers in metropolitan Chicago, northwest Indiana and southern Wisconsin. Established accounts with national sign companies to install and maintain signs for several national chains.

NationsBank/Chicago Research and Trading
Chicago, IL
1992 – 2000
Treasury Note Options Trader, Floor Manager (CBOT)

Traded and managed the five-year Treasury note and option position on a daily basis. Consistently met our goal of $1M in yearly trading profits for the five-year option position.

Managed all evening trading session trading activity for all the treasury products until the evening trading session was phased out in 1997. Hired, trained, tested and managed floor clerks and trading assistants.

Attained the profitability goals every year managing the five-year position.

Directed and managed the entire Treasury position when the manager was unavailable.

Monitored the formalization of training and ongoing educational development for trading assistants and all other new employees.


Bachelor of Business Administration, Marketing and Finance
University of Notre Dame

University of Notre Dame
BBA-Marketing and Finance

Available upon request.

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