Customer Relations Supervisor - Management Resume Search
Customer Relations Supervisor - Management Resume Search
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Customer Relations Supervisor Resume


Desired Industry: Management SpiderID: 45356
Desired Job Location: Chino Hills, California Date Posted: 11/3/2010
Type of Position: Full-Time Permanent Availability Date: immediately
Desired Wage: 65000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: Yes, 25-50%
Highest Degree Attained: Bachelors Willing to Relocate: No


Objective:
Highly motivated and results-driven professional offering 17+ years of marketing, account management, and strategic business development experience. Possess stellar qualifications in creating effective marketing strategies and plans to exceed target goals, elevate corporate visibility, and maintain profitable business operations. Empowering manager powered with remarkable ability in training and developing employees toward fulfillment of corporate objectives. Well-versed in maintaining profitable relationships and addressing diverse customer needs by providing innovative solutions and ensuring utmost satisfaction. Proven effectiveness to multitask in a fast-paced environment with dedication to superior service.


Experience:
CONTRACT STATION RELATIONS SUPERVISOR ~ AUTO CLUB OF SOUTHERN CALIFORNIA, COSTA MESA, CA 2007–2010
Spearheaded and mentored independent service providers on matters relating to attainment of performance thresholds, business practices, and driver training. Promoted mobile battery and light service programs, as well as addressed member complaints in a timely manner. Presented and discussed club policies, procedures, and performance requirements to stations. Performed station inspection to verify facilities, equipment, and drivers’ appearances in compliance with club policies. Instrumental in conducting station evaluation, offering contract renewals / extensions, and implementing special action plans.

Notable Achievements:
- Applied dynamic leadership talents to 20 road service providers to achieve high member satisfaction results
- Rendered high level of assistance to CSR Field Manager in determining overall requirements of the assignment with service provider assessments and recommending corrective measures where appropriate
- Administered all contractual agreements and expertly managed day-to-day activities of independent contract stations through regular and frequent station visitations
- Greatly surpassed target goals and slashed the CPC (cost per call) in the area of responsibility by negotiating lower rates with independent contractors, thus reducing corporate accounts payable
- Exceeded personal goals in overall member satisfaction and response times as well as for the Battery Service Program in which independent contractors were held to a 20% sales requirement


ACCOUNT EXECUTIVE / DISPATCH SUPERVISOR / LOAD SUPERVISOR ~ UNITED PARCEL SERVICE (UPS), ONTARIO, CA 1993–2007
Delivered high-impact, informative presentations regarding products, positioning, pricing, and marketing. Regularly interacted across departments to provide prompt response to inquiries concerning products and services, as well as to address and resolve complaints under time constraints. Prepared weekly reports for submission to the Director of Sales to measure goal achievement as well as to determine areas needing cost reduction and improvement. Facilitated training to associates in order to develop their competencies and achieve maximum level of performance. Established and maintained high-value relationships to deliver growth of medium and large strategic accounts. Built and cultivated long-term quality relationships with clients to provide total satisfaction, as well as to generate sales and new business opportunities.

Notable Achievements:
- Displayed unsurpassed expertise in managing more than 120 business-to-business (B2B) accounts in Southeast California territory
- Exceeded client expectations through highly responsive, superior customer service, and talent for problem resolution
- Received numerous awards for displaying high degree of personal commitment and exemplary performance:
- Top 3 Worldship Integration Producer for the district (2005)
- Top Hundredweight Producer in the Pacific Region (2003)
- Golden Eagle Award for achieving top 3% of sales worldwide (2003)
- Consistently exceeded sales goals for six consecutive years through demonstration of stellar sales skills
- Generated more than $7M revenue by successfully maintaining solid customer base
- Successfully maintained solid customer base with total revenues exceeding $7.5M



Education:
EDUCATION: BACHELOR OF SCIENCE IN MARKETING MANAGEMENT
California State University, Los Angeles, CA

BACHELOR OF SCIENCE IN BIOLOGY
University of Southern California, Los Angeles, CA

PERSONAL DEVELOPMENT: Major Account Sales Strategies | SPIN Selling–UPS Company Training


Skills:
TECHNICAL SKILLS: Microsoft Office Suite: Word, Excel, PowerPoint, and Outlook



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