General Manager Regional Manager Sales, Service, Operations - Mana
General Manager   Regional Manager   Sales, Service, Operations - Mana
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General Manager / Regional Manager / Sales, Service, Operations Resume

Desired Industry: Management SpiderID: 44796
Desired Job Location: Calgary, Alberta Date Posted: 10/19/2010
Type of Position: Full-Time Permanent Availability Date:
Desired Wage: 110K
U.S. Work Authorization: Other
Job Level: Management (Manager, Director) Willing to Travel: Yes, 50-75%
Highest Degree Attained: MBA Willing to Relocate: Undecided

I am looking to head an organization where I can help mold that organization or operation into a dynamic, successful business that will generate revenues and profits that continually exceed the shareholders or owners expectations. An organization that is not afraid of managing risk into rewards and recognizes the value of their employees contributions to teams while rewarding individuals for results. A company where the culture of the organization shares a similar vision of unimpeachable ethics, integrity, mutual respect, and stability. A Company which is known in a industry sector which has the growth potential for achievers to succeed and prosper in.

2004 V Present Mettler Toledo Inc. (NYSE V MTI) Western Canada
Western Canada Area Service Leader / Manager

With Mettler Toledo, I managed Sales, Marketing and Service operations for Western Canada, while also providing direction for operations, contract administration, finance and human resources in territory. During this time I held full P&L management authority and headed 20+ staff throughout Western Canada and managed new Distributor relationships in B.C. and Saskatchewan. Personally led the charge to increasing sales through project management, cost reductions, and increased customer base through unique marketing programs, a challenge attempted and failed by my predecessors. Negotiated contract pricing with industrial clientele and successfully established profitable pricing models currently used throughout North America. I was recognized by my North American Colleges as Service Leader of the year for 2008 and was able to attain the coveted Presidents award as a financial growth champion in 2007 and 2009 by driving sales and operating profit results well beyond budgetary expectations. I also developed new profitable revenue streams by leveraging large scale projects utilizing contractors and sub trades while maintaining strict ISO quality systems. I was able to provided team leadership that successfully won brand recognition and product placement in world class industrial facilities which generated dramatic category growth. My management style and techniques ramped up employee loyalty and dedication reducing costly employee turnovers. In addition, I served as visionary and driving force behind numerous other initiatives, including:
Business processes enhancement
Safety programs
Best practices implementation
Inventory control and reduction
Distributor Managements
Project management processes

Key Results:
• Increased revenue from $4.4M to $7.1M.
• Increased operating profit to $660K in FY 2009 from a $136K loss in FY2004.
• Turnaround BC operations from a $200K loss in 2008 to $3K profit in 6 months.
• Boosted regions operating margin to 18.7% from original .001%.
• Increased operating costs by only 9% over 6 years while increasing operating profit by 328%.
• Slashed overhead costs by 29%.
• Turned a dysfunctional team into a motivated and functional team with an intense desire to win.

2003 V 2004 Freds Fruit Company Ltd. Calgary, AB
Controller (Contract position)

Contract position to manage day to day operations for absentee owner while implementing a computerized accounting, purchasing, inventory, payables and receivables for a growing $10m, time sensitive fresh product business. With my financial knowledge I was able to managed cash flows and foreign exchange purchases to realize gains on currency spot market, reducing US cash requirements. During this period, I also trained computer illiterate staff on operating a networked computer system and acted as network administrator to resolve initial hardware and software issues. I also professionally negotiated with financial partners, worldwide produce suppliers, transportation partners and industry regulators to improve profit margins, obtain more favorable terms and realized real cost savings.

Key Results:
• Implemented new computerized accounting / inventory control program decreasing outstanding receivables by 25%.
• Designed and successfully implemented HACCP programs to improve quality and safety of perishable products.
• Negotiated contracts with suppliers, transportation partners and vendors resulting in a 15% improvement in Operating Profits.

1996 V 2003 Bowest Electronics Ltd. Calgary, AB
General Manager

As the General Manager, I had the opportunity to manage and directed startup operations including negotiating financing, sourcing manufacturer partners, and negotiated business contracts with suppliers and vendors for a small electronic service business specializing in repairing consumer electronic products. I successfully planned and implemented sales and marketing plans providing a rapid growth of customer base. Reporting to myself were a team of 7 motivated service professionals for which I provided training, technical assistance, payroll administration, coaching, interviewing, performance reviews, correcting substandard employee performances as required. I identified, developed and implemented Continuous Improvement Programs and provided leadership to team members while coaching to ensured compliance with Total Quality Control programs. I also negotiated the sale of the business and supervised the wind down of operations.

Key Results:
• Developed, prepared and implemented detailed business plans, budgets, forecasts and strategic marketing plans for startup business with full P & L accountability.
• Streamlined administrative, warranty reporting processes and purchasing systems resulting in 20% increase in productivity and 35% improvement in profitability.
• Designed and implemented unique tracking procedures and processes to monitor progress of production workflow, client related issues and product delivery commitments.

1988 - 1996 Panasonic Canada Inc. Calgary, AB
Regional Factory Service Manager (Prairies)

I successfully managed the Regional Factory Service Center located in Calgary, and all Customer Relations activities with a team of 8 service professionals and one accounting clerk. Included with these responsibilities was the management of all Service operations throughout Alberta and Saskatchewan including Product Quality Assurance Control, CSA liaison, Independent Service Depots, Factory Replacement Parts and accessories. During this period I successfully guided the business through periods of major transformations in policy, new directions from Japan, volatile economic changes, changing priorities and escalating consumer demands for quality and pricing. I was able to successfully negotiate service agreements and contracts with sales and service partners while establishing service requirements, procedures and standards for retail sales dealerships and service depots throughout Western Canada, Yukon and NWTs. A portion of my responsibilities included auditing all service warranty claims submitted from dealerships and service repair depots ensuring compliance with established protocols and, processing payments for claims. I also analyzed trends, submitted product design change recommendations to factory engineers, recommended service operation changes to dealers and implemented corrective actions with dealers as required. I successfully provided developmental support including conducting service and customer training programs, advertising and staffing reviews to independent service repair shops and retailers to develop their growth and sustainability during upstart periods, thus ensuring Panasonics strategic corporate growth into new markets. I was charged with full P & L authority and accountability while delivering $3M per annum in sales and 18% ROS in the form of Operating Profits. Throughout my tenure, the region consistently returned the highest productivity and profitability levels when compared to the six other Panasonic service regions in Canada.

Key Results:
• Consistently maintained highest profit margins out of six regional areas each year.
• $3M annual sales with 18% ROS in Operating Profits while increasing productivity 30%.
• Prepared business plans and budgets to successfully realize established goals.
• Extensive Dealer and Distributor relationship building.
• Full Regional P & L accountability and authority.

1981 - 1988 Sony of Canada Ltd. Edmonton, AB
District Factory Service Manager

With Sony I successfully managed all Parts and Service operations for Northern Alberta / NWTs, including all customer relations activities, part sales, distribution and regional quality assurance for Sony products. Reporting into me were 2 Factory Service Centers located in Edmonton with a team of 12 technicians and 4 support staff. I was able to motivate the employees to consistently achieve and exceed financial and productivity targets, which resulted in maintaining a ranking of top 2 Service Centers out of 12 Service Centers in Canada. I formulated detailed operational business plans, annual and quarterly financial budgets and successfully implemented marketing programs which resulted in the service group continually exceeding sales targets of $1.8M/year and consistently returning profits exceeding corporate expectations. I created and established inventory management practices resulting in increased parts availability and a new revenue source of accessory and aftermarket sales. During this period I was instrumental in implementing continual quality improvement programs and coordinated field feedback to factory engineers in Japan. I successfully negotiated service agreements and implemented contract sales programs through dealer network. With my computer programing knowledge I was able to create a computerized system to audit all service warranty claims submitted from dealers and independent repair shops, analyze trends, process payments, and produce audit reports. I was also a visionary force behind the design, creation and building of a new service organization, branded to capture markets not associated with premium Sony products. .

Key Results:
• Consistently maintained ranking of top 2 profitable, service operations within organization.
• Recruited, trained and motivated technicians to compete against other world class technicians and win Silver and Bronze medals in newly established Sony Olympics held in Japan.
• Returned consistent annual operating profits of 20% on sales of $1.8M per year.
• Developed an extensive network of Dealer and Distributors to support premium Sony products.
• Created Extended Warranty programs resulting in new profitable revenue streams for company.
• Prepared detailed business plans with associated budgets with full P & L accountability.

Professional Selling Skills
Professional Marketing Skills
Industrial Electronics Technologist (SAIT)
Mettler Toledo upcoming Senior Leadership Program
Panasonic Senior Leadership Development Program
Sony Service Management Program
Sony Leadership Development Program
Advanced Accounting programs
Sony Marketing Management program
Various MBA courses from U of A
Negotiation Skills Courses
Mettler Toledo Leadership Program


Manufacturing operations, Sales Team Management, Distribution and Marketing Expertise
Premium Sales Management, Service Operations and Strategic Market Planning Expertise
Mature, Start-Up & Turnaround Operations
Valuable extensive knowledge and insight of Canadian Markets

I am a deeply accomplished and results-driven senior management executive with a an extraordinary record of success driving high-value revenue and profit gains, large-scale cost savings, and improved organizational productivity and performance. Consistent, documented ability to lead teams in developing new, profitable revenue streams. A superb change agent with proven talents for building customer-focused organizations that exceed established goals year after year. I have a talent for recruiting and developing new leaders, talented employees and focused teams with an equal desire to excel and win. I possess an extensive knowledge of ISO processes to develop procedures and KPIs to manage total quality control of all aspects of a business. My professional sales and marketing management experience with developing and growing markets for premium products and services could be a dynamic leverage for your organization.

Core Qualifications

General Management
Operations Management
Service Management
Sales Management
P & L Management
Strategic Business Planning
Change Management
Business Process Improvement
Revenue & Profit Growth

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