Route Driver - Management Resume Search
Route Driver - Management Resume Search
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Route Driver Resume

Desired Industry: Management SpiderID: 44473
Desired Job Location: El Paso, Texas Date Posted: 10/12/2010
Type of Position: Full-Time Permanent Availability Date: 10/12/2010
Desired Wage: 45,000.00
U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Bachelors Willing to Relocate: Undecided

Richard H. Gonzalez
P.O. Box 6329Ft. Bliss, TX 79906-6329
Cell: 432-425-3314


Professional Experience

2503 E. Yandell
El Paso, TX 79903
07/09 to 08/2010

Customer Service Manager/Supervisor

·Customer Service Manager supervises customer service reps. Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance. Manage front-end operations to ensure friendly and efficient transactions.

·Oversees workflow of the office staff and monitors all daily production.

·Provide strong leadership, stress strong ethical values approach, to meet all compliance reviews.

·Submits all trip reports to federal, interstate, and intrastate transportation departments for all our customers.

·Travels weekly to our customer base to review and maintain medical records, equipment records, and employment records.

·Work as a Processing Agent and represent our clients pursuant to Federal Motor Carrier Safety Administration Audits and compliance reviews.

·Conducts monthly safety training classes to help educate our customers to new Department of Transportation regulation changes and help them be successful compliance carriers.

·Provide proven winning solutions that help our customers be successful safety carriers.

·Help customers avoid penalties and fines through discipline record keeping.

303 Veterans Air Park Lane Suite 4100
Midland, TX 79701
06/2006 – 07/2009
(432) 683-8777

Coordinator/ Sales Rep.

·Developed and maintained internal and external customer relations through personal face to face visits, telephone, e-mail and correspondence.

·Successfully researched and gathered information to meet all company requirements before making transactions.

·Developed, established, and built new client areas to sell company’s products and services throughout the United States.

·Ensured accurate and timely processing of orders.

·Utilized knowledge of product and never hesitated to call upon the expertise of others to provide the best customer service.

·Directed the movement of product material and served as liaison for communication with field personnel to fill customer’s orders from beginning to end.

·Coordinated loading of all orders as required by law and monitored all shipments.

·Obtained accurate and detailed information from new customers to establish line of credit for new accounts.

·Maintained a high level of confidentiality; adapted to changing customer needs.

·Demonstrated strong people skills and worked effectively in the U.S. And Mexico and abroad.

Foreign Relations Coordinator

·Coordinated business trips to Mexico and scheduled all meetings with different Mexican companies for the future purchase of rig equipment and drill pipe opportunities.

·Coordinated meetings; and assisted in translating (English to Spanish) during all negotiations for the successful purchase of three (3) oil rigs in Mexico.

·Responsible for obtaining a United States Customs bond and worked with the Embassy of Mexico, Port Authority of Mexico, and the United States Customs Agency, to ensure export compliance of international material movements and shipping regulations for the transport of oil rigs.

·Played a leadership role in the coordination; and engagement of third-party services for the transportation of all equipment from yard in Ciudad del Carmen, Mexico to India.

Quality Body Works
3111 West Front Street
Midland, TX 79701
08/2000 – 5/2006
(432) 697-1234

Foreman and Parts Manager

·Assigned daily work to collision repair technicians, painters, and shop personnel; responsible for all shop production; daily progress and status reports; ordering and receiving parts; monitored quality parts control.

·Assisted in writing repair estimates; and assisted all Spanish-speaking customers as needed.

·Worked with auto dealerships; auto parts vendors; insurance companies, paint companies, upholstery shops and the general public.

Krug Enterprises
Rainbow Southwest Region
Midland, TX 79701
(501) 388-2404

Group Sales Manager and Marketing Director

·Developed and executed marketing plans and programs to ensure the profit growth of company’s product and services.

·Managed fifteen (15) sales representatives and was responsible for the overall direction, coordination and evaluation of this unit.

·Responsibilities included; interviewing; hiring and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and damage control.

·Prepared a variety of financial documents; reviewed credit applications and ran credit reports.

Tergerson’s Fine Foods
Midland, TX. 79701

Sales Representative

·Daily travel to serve six (6) counties in West Texas; worked with business management to select pricing, budgeting, special ordering, new product supplies, and assisted with monthly stock supplies.

·Responsible for invoicing and collecting money for accounts.

·Product knowledge of all dry goods, frozen goods, produce, and fresh meat products.

·Lead sales team in top service and top sales.


Bachelor’s of Science Degree
Organization Management GPA 3.54
5601 19TH Street
Lubbock, TX 79407-2099
August 12, 2006

Areas of Expertise

Customer Service
Complaint Handling & Resolution
Order Fulfillment
Ability to Train & Direct the Work of Others
Strong background in Sales and Customer Service
Excellent Oral & Written Communication Skills
Teambuilding & Training
Computer Skills
Order Fulfillment
Bilingual English/Spanish

Additional Information:

Tergerson’s Fine Foods
First Hispanic to Achieve $100,000 Round Table Award

Rainbow Southwest Region Division
1999 Top Marketing Director
August 1999 Top Marketing Director
March 1998 Top Marketing Director
Part-time Sales Peak Award

Quality Body Works
Most Valuable Employee 2002-2003 Foreman

Tarpon Pipe & Supply
2006 – Instrumental in Purchase/Sale of 3 Oil Rigs from Mexico.

Border Trucking Compliance
2010 – Instrumental in growth and move to new location.

Available upon request.

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