Technical Operations Quality Manager - Management Resume Search
Technical   Operations   Quality Manager - Management Resume Search
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Technical / Operations / Quality Manager Resume

Desired Industry: Management SpiderID: 44233
Desired Job Location: Grand Rapids, Michigan Date Posted: 10/6/2010
Type of Position: Full-Time Permanent Availability Date: 11/1/2010
Desired Wage:
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: Yes, 25-50%
Highest Degree Attained: MBA Willing to Relocate: Yes

Application of my skills and experience to solve technical operations or quality issues for a financially stable manufacturing company.

Extensive management, application, and technical experience in research and development, manufacturing and quality. Known as an effective leader adept at investigating and resolving problems and customer issues; training and developing staff; developing specifications; and creating and reengineering processes to achieve significant cost savings while improving quality and productivity. Areas of expertise include:

 Product Development
 Quality Control / QMS
 Customer / Sales Support
 Environmental Compliance
 Process Improvement & Documentation
 New Business Development
 Color Formulation Measurement & Control
 Manufacturing Performance Enhancement



Texon USA, Russell, MA; 48 site employees, $9.7MM Annual Sales Products include latex impregnated grades including insole board and cap peak Also automotive filter media, blotter stock and carbon conductive insole board. Union shop environment. 2006 –2009

Technical Operations & Quality Director | 10 Staff
Directed product development and initiated lean manufacturing: implemented OEE production measurement metrics streamlined papermaking and converting processes to ensure environmental compliance and quality performance while improving plant throughput and yield, directed mill wide 5S project. Liaison with, developed and submitted periodic environmental reports and annual TURA plans to EPA and state DEP. Directed, managed and maintained the quality system, audit scheduling, ISO 9001:2008 / TS 16949 recertification audit, and investigated and conducted root cause analysis of customer complaints using six sigma techniques – 5WHY,5S,K-T,Pareto,8D,DOE,Ishikawa.

• Re-engineered automotive filtration media resulting in a 95% reduction in converting scrap, product environmental compliance, enhanced product consistency, quality and margin reversal from -8% to 15%.
• Substituted recycled fibers for virgin fibers, standardized pulper furnishes resulting in reduced grade change time, 10% increase in yield, 40% reduction in pulper room energy consumption, became Texon’s lowest cost mill
• Developed procedures and installed controls that reduced environmental excursions to ensure permit compliance.
• Directed refurbishment of converting equipment to enable and ensure quality of cut size.
• Interacted with current and potential suppliers and customers to provide information or samples, offer technical assistance, and develop products.
• Developed and implemented new employee training program.
• Developed and implemented on-line chemical inventory management system.

MeadWestvaco, S. Lee, MA; 350 site employees, $150MM Annual Sales Products included automotive friction paper, tape base and medical drape papers, fire resistant and solid color dιcor paper and artist matte grades. Non-union shop environment. 1992 - 2005

Technical Services and Color Technology Manager | 12 Staff 1998– 2005

Provided process support and troubleshooting to manufacturing and was the sales technical liaison. Assumed global responsibilities for: color formulation, measurement, and control, product specifications and testing.

• Initiated and led a cross functional pre-plan review team that analyzed prior run history resulting in increased paper production 10%, reduced chemical usage 15%, and realized cost savings of $320,000.
• Developed implemented and maintained on-line specification and data collection system resulting in a 95% reduction in manufacturing errors and improved product specification capabilities.
• Recommended and implemented new test equipment, and operate and calibrate instruments relevant to paper.
• Prepared for, attended, and monitored production trials both on site and at customer facilities.
MeadWestvaco, S. Lee, MA - Continued

Color Services and Color QA/ QC Manager | 10 Staff 1995 – 1998

Assumed responsibilities for, testing methods, establishing color standards, investigating and mediating of customer color rejections, interacted with current and potential suppliers and customers to provide information or samples, offer technical assistance, and develop products.
• Directed a six-sigma team that reduced return rate for a key customer from 10% to 0% of monthly sales, eliminated customer’s complaints and realized cost savings of $1.5 million.
• Identified and qualified an alternate titanium dioxide supplier, resulting in annual savings of $1 million for the division and $15 million across the corporation.

Color Services Manager | 7 Staff 1992 - 1995

Managed the seven color services laboratory staff that developed new color formulations for customers and qualified raw materials. Resolved longstanding product performance issues by providing colorant expertise.

• Led assessment of laboratory color matching process, implemented a process changes, which improved consistency while reducing match time by 30 minutes per attempt, increased operator efficiency by 25 % and reduced costs by $5,000 per year. Developed and optimized colorant files for Datacolor and Minolta systems.
• Identified and investigated new technology that has potential to benefit manufacturing facilities, specified, and then implemented the construction of an RBC secondary waste treatment system.

BASF, Holland MI; 250 site employees, $350MM Annual Sales Products include pigments, compounds and dispersions for the printing ink, plastic and coatings markets. Decertified union became non-union shop. 1977 – 1991

Research Staff I / Adjunct Production Supervisor | 20 Staff 1988 – 1991
Developed new azo red pigments, developed procedures and transferred to production. Provided to three manufacturing departments: technical assistance, process trouble shooting, and technical oversight for twenty

• Directed a quality and process improvement team that increased production throughput by 50%, reduced substandard inventory from $2.2 million to zero over a three-month period. Corrective actions and process modifications implemented during this time perpetuated improved operating performance.

Research Staff II 1985 – 1988
Developed and patented pigment-finishing methods. Scaled new technologies from lab to pilot scale to production.

MBA - Grand Valley State
BS Calvin College


Computer literate.
Green belt trained.
ISO / QMS knowledge and experience
People management - staff development & training
Excellent customer service skills including resolution of complaints, root cause determination and implementation of corrective actions.

Additional Information:
Seasoned traveler both domestically and internationally.

Available upon request.

Candidate Contact Information: has chosen not to make contact information available on this page.
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