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Management Resume

Desired Industry: Management SpiderID: 44177
Desired Job Location: Westminster, Maryland Date Posted: 10/5/2010
Type of Position: Full-Time Permanent Availability Date:
Desired Wage:
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: No
Highest Degree Attained: Willing to Relocate: No

OBJECTIVE: To utilize my customer service skills and management experience to support a high performing organization.


Kroll, Westminster, MD 1995 - March 2010

Assistant Operations Manager, Quality Assurance Division

Oversaw the Quality Assurance Division for offices in Maryland, Tennessee, California, Texas and India including:

• Managing 50+ employees including 6 supervisors over 5 locations

• Organizing various schedules

• Handling PTO and vacation scheduling

• Producing training manuals and conducted live training domestically and internationally

• Maintaining client specific guidelines to ensure compliance with department procedures and FCRA regulations

• Handling escalating issues with tact and efficiency

• Working with confidential information securely and safely

• Coaching and providing career development advice to staff

• Maintaining open lines of communication with vendors

• Conducting interviews for new hires and making hiring/termination recommendations

• Assisting IT Department as needed to ensure mainframe is operational - making adjustments as required, general maintenance on employee PC’s.


Certificate, Introduction to PC Operating Systems and PC Hardware (A+120)

Carroll Community College, Westminster

Travel Certificate, Southeastern Academy, Kissimmee, FL

Graduate, Business Certificate, North Carroll High School, Hampstead, MD


Licensed Private Investigator (1996 - 2010) MD Certified Fingerprint Technician (2009)

Additional Information:
Currently Employed with Carefirst Blue Cross Blue Shield - Owings Mills, MD - July 2010 as a Customer Service Representative Member Services II

Available upon request.

Candidate Contact Information: has chosen not to make contact information available on this page.
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