Business Administration - Management Resume Search
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Business Administration Resume

Desired Industry: Management SpiderID: 44106
Desired Job Location: Bloomington, Illinois Date Posted: 10/4/2010
Type of Position: Full-Time Permanent Availability Date: 10/11/2010
Desired Wage: Negotiable
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: MBA Willing to Relocate: Undecided

Performance-driven management professional with over 20 years experience in driving business despite aggressive competition. Regarded as a diligent problem solver who is able to provide highly specialized service while balancing competing demands. Stellar performance record. Consistently recognized for excellence in achieving and exceeding goals. Highly customer focused. Valued for exceptional relationship-building skills and ability to leverage customer service expertise.

Areas of Expertise

Management: Innovative, shirt-sleeve manager with extensive experience in meeting organizational goals by establishing a climate that creates employee commitment and motivation.

Organization: Logical and highly organized. Excel in prioritizing and completing tasks and meeting budget goals and deadlines without compromising quality or productivity. Extensive project management, budget management, scheduling, and procurement experience.

Communications: Experience interfacing with people of diverse backgrounds, including coordinating tasks with government and contracting personnel.

Client/Customer Service: Excellent negotiation and customer interface skills. Direct liaison to senior management, colleagues and clients.

Computer Skills: Strong knowledge of Microsoft Office—Excel, Access, Word, Presentation software; Internet, Windows 7, SAP, Workbrain, COBOL programming, PeopleSoft, Lotus Notes, KANA, various accounting software packages.

Short-term Disability Adm/Analyst
Verizon, Bloomington, IL
2007 to 2010

Orchestrated a wide range of administrative and management responsibilities, such as maintaining short-term disability for two companies within the Verizon footprint. Initiated collection proceedings for overpaid employees. Review daily reports and signed off on 50 to 70 off cycle checks a week. Oversee STD benefits of approximately 12,000 employees. Maintained active overpayment journal which presently contains $1,359,326.00 in overpayment collection.
Career Highlights:
* Cut employee complaints regarding payment issues from 20 to 30 a week down to 2 to 3 a week.
* Implemented employee-focused initiatives and demonstrated responsiveness.
* Initiated collection proceedings for overpaid employees.
* Commended by upper management for timely response to timely payment issues.

Current Pay Adm/Analyst
Verizon, Bloomington, IL
2004 to 2007
Analyzed employee checks for accuracy, and adjusted for discrepancies for three companies within Verizon. Selected because of accounting background and the ability to communicate with supervisors and managers.
Career Highlights:
* Authorized to pay employee compensation up to $15,000 per employee (including back pay, etc)
* Commended for prompt response to issues as they arose.

Tax Adm/Analyst/Relocation Specialist
Verizon, Bloomington, IL
1999 to 2004
Handled a research project of the department that resulted in the recoupment of overpaid Federal taxes worth seven million dollars. Administered tax payments and adjustments for four companies in the Verizon footprint. Reviewed unemployment tax assessments, payments, and relocation payments.
Career Highlights:
* Saved the company from overpaid taxes worth $7 million.
* Authorized to make payments to the IRS on a regular basis.

Quality Control Administrator
Kelly Personnel Services/Mitsubishi, Bloomington, IL
1996 to 1999
Reviewed Quality Control reports and reported discrepancies to the Quality Control Manager. Finished MBA degree at Illinois State University while working as an administrator.

Operation Manager
GKC Theatre, Normal, IL
1993 to 1995
Managed operations of a multiplex theater with a staff of 21 employees, including an assistant manager and a supervisor. Interviewed, hired, supervised and trained employees in good customer service.

General Manager
U-Haul Corporation, Peoria, IL
1989 to 1991
Directed the business operations of U-Hall rental facility. Orchestrated a number of administrative duties, including customer service and cash management. Recruited, developed and retained qualified employees. Supervised the call reservation management of up to 50 calls per day.

Illinois State University, Normal, IL
Honors Received:
* Lifetime member of Sigma Iota Epsilon - National Management Honors Fraternity
* The National Dean’s List of Graduate and Undergraduate Students

University of the State New York, Albany, NY

University of the State New York, Albany, NY

* Member, The American Management Association
* Member, American Association of Individual Investors

Supervisory, management, Microsoft Office, Windows 7, Lotus Notes, Outlook, KANA, analytical, flexible, team player, communication, negotiation, problem solver, customer-focused

Additional Information:
I am a detail-oriented person, analytical, pro-active, adaptable and enjoy learning. I have a "can-do" attitude, and I believe that the job should be done right the first time. I have general management experience, operations management experience and experience in payroll accounting. I believe that with my business experience and business education I am well qualified for a business management position and would like very much to contribute to the success of a business organization.

Available upon request.

Candidate Contact Information: has chosen not to make contact information available on this page.
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