|Desired Industry: Customer Service/Technical Support
|Desired Job Location: Atlanta, Georgia
||Date Posted: 9/16/2010
|Type of Position: Full-Time Permanent
||Availability Date: asap
||U.S. Work Authorization: Yes
|Job Level: Experienced with over 2 years experience
||Willing to Travel: No
|Highest Degree Attained: Other
||Willing to Relocate: No
To obtain a customer service or administrative position where I can utilize my customer service, computer and clerical skills.
Dispatch Pre-caller, Comcast Cable Company - Atlanta, GA 08/09-05/10
(contracted thru Firstpro)
Responsible for providing excellent customer service performing outbound calls within a call center environment.
Pre call customers to verify they are home for the duration of the timeframe.
Assign, cancel or reschedule upon customer request.
Manage two browsers while toggling between them using CSG Workforce Express (WFX) and CSG System ACSR (Advanced Customer Service Representative).
Sales Administrator, Cimatron Technologies Novi, MI 09/07- 03/09
Cimatron Technologies, Inc., a leading supplier of CAD/CAM software for the manufacturing industry.
Performed general office administration and provided support to the sales and marketing team.
Collections that are pass due 30, 60 and/or 90 days.
Receives and directs visitors.
Answers telephone calls, takes messages, provides information, or redirects calls as appropriate.
Maintained marketing and sales materials.
Managed mail and telephone systems.
Verified & entered customer info and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account.
Assisted in the preparation of quotations and sales proposal.
Arranged travel/hotel/rental cars arrangements Domestic and International.
Routine data entry or mailing label. Order offices supplies as requested.
Verified & entered customer info and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data in the CRM and CTI.
Client Service Assistant, State Farm Insurance Kennesaw, GA
10/06 09/07 (contracted)
Operated a variety of office equipment, to include computers, printers, copy machines, facsimile receiver/transmitter, and mailing equipment
Received and distributes, according to established procedures, incoming mail and processes outgoing mail
Pulled files as requested or in accordance with established procedures
Assisted claim handlers by setting up claim files, filing correspondence and other material related to the claim record as directed
Applied appropriate procedures regarding the security of such items as drafts and estimate forms
Answered telephone and direct incoming calls to appropriate associate for handling
Learned and applies State Farm's customer service philosophy
Data Entry Clerk, ACS - Roswell, GA 06/06 - 09/07
Provided operational support for activities associated with the EOB.
Knowledge of HMO, PPO, Medicare and Medicaid plans.
Excellent communication skills.
Data entry skills, Knowledge of claims paying systems: AMISYS,WGS, Call Care Browser and Diamond.
Knowledge of covered benefits, insurance and provider contracts and Identify and resolve benefit issues related to the call.
CSR experience in insurance/healthcare industry to support clients. In an insurance call center environment.
Office Clerk, American E&S - Kennesaw, GA
03/05 - 06/06 (contracted)
Insurance Claims, Endorsements for non-money policies
Prepared cover letters for outgoing mailing
Answer Inbound Calls, Heavy Data Entry, Scanning office documents, filed policies, sent external and internal emails
Activated and deactivated insurance policy in the DIAS System
Data entry of claims ensuring accurate and timely payment to meet or exceed customer service level agreements
Properly adjudicate claims based on knowledge of covered benefits, insurance and provider contracts
Identify and resolve issues surrounding pended claims according to established procedures.
Central LAN Help Desk/Administrative Assistant, AAA - Dearborn, MI
10/98 - 03/05
Performed general office administration and provided support to the public relations department.
Performed data entry of material from source documents to a computer database
Unlocked computers, reset, passwords and provided troubleshooting help for terminals
Answer Inbound Calls, Heavy Data Entry, Scanning office documents, filing, sent external and internal emails.
Everest College - Online - Criminal Justice (enrolled)
Dorsey School of Business, Wayne MI Computer Applications Specialist
Mumford High School, Detroit, MI College Preparatory - Diploma
Microsoft Word, Excel and Outlook, Microsoft Windows, Payroll, Microsoft CRMs, Great Plains, Insurance Claims, Soft Collections, mailroom experience, OPEX Operator, Typing (40+ wpm) Multi-line Phones, Arrange Domestic and International Travel, Strong Customer Service, Data Entry KSPH 9000, Office Procedures, Sales Logix, Sales force CRM, Inbound and Outbound High Volume call center (200+ calls daily). High Volume Appointment Scheduling, Inside Sales, Cash Registers, Automotive warrantee, Mail Distribution, Interpersonal skills, WGS, Call Care Browser and Diamond.
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