adminestration - Dispatcher Resume Search
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adminestration Resume


Desired Industry: Dispatcher SpiderID: 39935
Desired Job Location: St. Charles, Missouri Date Posted: 7/13/2010
Type of Position: Full-Time Permanent Availability Date: as soon as possible
Desired Wage: 14.00
U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience Willing to Travel: No
Highest Degree Attained: Masters Willing to Relocate: No


Objective:
Dear Sir/Madam,

I am a very enthusiastic, professional, courteous ,friendly, and hard working young lady with enough responsibity, charm and experience to spare. I definitely have the qualifications you are looking for. I thrive in a chaotic atmosphere. I would be very appreciative for an opportunity to come in speak with you when it is convenient for you. I have included my resume. Please look it over. Thank you so much for your valuable time.I am willing to come in and speak with you when ever it is a good time for you. I look forward to any challenges you may have for me! I would be honored to come and speak with you.

Yours Truly,

Kelley D. M. Dickinson

314-838-3800



Reference Ethel Endsworth - Mo Highway Trooper Supervisor- 314-731-1180
Included Resume

Kelley Dickinson
1520 Hialeah Place
Florissant, Mo.63033
314-838-3800
Pidge4@hotmail.com

Qualifications
More than five years of experience . Profound knowledge of the names and general location of principal streets and buildings in the St. Louis Area

Deep knowledge of the operation of telephone, radio, computer assisted dispatch and other communications equipment. Strong ability to use computer aided dispatch system, such as

VESTA digital telephone system, Motorola 800 MHz Trunking Radio System, Smartnet Information Sharp Console with intercom system, CASI-RUSEO security system, VHF radio system, TDD software interface with CAD, automated number and location identifier and headsets.

Exceptional ability to speak clearly and concisely in a well- modulated voice and to use good diction.

In-depth ability to think and act quickly, calmly, and accurately under stress.

Remarkable ability to learn applicable FCC rules and regulations.

Deep ability to type 75 wpm.

Great skill in the operation of a video display computer terminal.

OS&D Experience

Inbound/ outbound experience

Clerical/ Customer service

Freight Brokerage Experience 2 years

AS400/ Prophecy / Data truck stop

Human resources Experience

Interned as an application engineer at Emerson

Skills:
• Multi-tasking — Prioritizing multiple high priority tasks.
• Organization— Developing organization system for various projects and tasks.
• Time Management — Managing one's own time.
• Writing — Communicating effectively in writing as appropriate for the needs of the audience.
• Service Orientation — Actively looking for ways to help people.
• Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Communicating — Providing information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
• Interacting with Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
• Customer Service – Evaluating customer needs and evaluating customer satisfaction.
• Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic form.
• Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
• Integrity — Job requires being honest and ethical.
• Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

Plus-

Assisted in planning and assigning crews to cover daily workload in the St. Louis region.


Assigned necessary human resources on pack and move day to complete moves on a timely basis.

Analyzed and assesses customer’s needs, matching personnel to fit situation.

Assist with dispatch related functions to meet daily workload; crews, equipment, paperwork, and directional maps.

Capitalize daily on opportunities to instill positive reinforcement within the department.

Respond immediately and effectively to internal/external customer queries.

Communicate with personnel opportunities to improve customer service levels.

Provide assistance in acquiring authorization for accessorial charges.

Maintain customer orders and change information in Movers Suite software and the daily dispatch sheets.

Communicate and work with Warehouse Manager to coordinate in/out storage shipments and manpower needs.

Prepare written warnings when necessary to document disciplinary actions as directed by Director of Operations.

Education
High School McCluer North High School HS Diploma Florissant, Mo. 2002
College UMSL B.S in Mechanical Engineering St. Louis, Mo. 2004
Mizzou B.A in Communication Columbia, Mo 2006
Ranken Automotive Technology St. Louis, Mo. 2008
WASHU Masters St. Louis, MO 2012
Relevant Experience
Dayton Freight St. Louis, Mo 2005-2007


Receive and prioritize calls and complaints from the public. Be able to question the caller to determine the nature of the problem and find a solution

Relay general information to the public and refer callers to proper offices.

Organized, processed and disseminate information via two way radio

Responded to information request; received verbal and written requests for information; determined location of information and whether information may be provided to requester.

Provided information to requester in written or verbal form as authorized by policy or supervisor.

Sorted, indexed, and filed log records, correspondence, reports and other materials.

Develop and quote transportation rates to shippers and agents.

Order and procure permits and escorts for over-dimensional, interstate flatbed loads.

High developed ability to thrive in chaos



Other Experience
Certificate of proficiencies in Italian, Russian, German, French, Tagalong, and Sign Language



References Available Upon Request


Candidate Contact Information:
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