Computer Analyst - Computer Software Programming Resume Search
Computer Analyst - Computer Software Programming Resume Search
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Computer Analyst Resume


Desired Industry: Computer Software/Programming SpiderID: 38089
Desired Job Location: Roseville, California Date Posted: 6/2/2010
Type of Position: Full-Time Permanent Availability Date: Immediate
Desired Wage:
U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience Willing to Travel: Yes, 50-75%
Highest Degree Attained: Other Willing to Relocate: Yes


Objective:
Help Desk system, telecommunications system and possess the interpersonal skills to deal effectively with staff, peers, management and users more than 8 years of experience in system analysis and programming for Emergency Command Centers. Strong background in user training and support documentation. Experience in operating hardware and software and Customer Service.


Experience:
HDI Certified, Outlook Certification
Help Desk Analyst. Serve as the initial point of contact for resolution of desktop/workgroup-related problems in a statewide ECC environment. Troubleshoot research, diagnose, document, and resolve technical issues surrounding MS Windows Operating Systems, Citrix, LANDesk Service Desk, MS Office Suite, Outlook e-mail, Internet connectivity, and hardware/peripherals.
Earned a reputation for quickly responding to trouble tickets, prioritizing user requests, and resolving complex issues. Diligently resolve hundreds of issues monthly without requiring escalation to a higher tier.
Set up workstations and laptops for new employees; configured systems, ensured network connectivity, and installed and tested hardware and software.
Worked with IT Coordinators to create a systematic method that improved trouble ticket processing turnaround time and escalation.
Conducted research and testing on proposed system upgrades and identified potential incompatibilities that led to alternative system purchase.
Train end-users on use of new programs using a positive work ethic, dedication to teamwork, and ability to communicate technical concepts to end users.



Education:
Sierra College 2 years Computer Science


Skills:
Additional skills:
Provided standard methods and guidelines to insure that information technology projects are conducted in a disciplined, well managed, and consistent manner that promotes the delivery of quality products and resulted in projects that were completed on time and within budget constraints.


Reference:
Available upon request.


Candidate Contact Information:
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