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| Desired Industry: Computer Software/Programming |
SpiderID: 35263 |
| Desired Job Location: Anderson, Indiana |
Date Posted: 3/30/2010 |
| Type of Position: Full-Time Permanent |
Availability Date: Immediate |
| Desired Wage: |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: Undecided |
Objective:
My objective is to obtain a position utilizing my skills to the fullest not only in computer hardware and software information but in client relations as well.
Experience:
Technisource / Xerox Corporation Indianapolis IN 2008 to Present
Data Collections Specialist
Responsible for collecting, locating, tagging and documenting print devices and plotting them on the blueprint maps.
Travel seventy-five percent of the time nationwide to collect data from multiple companies.
XGS, XOT, XMT and DocuShare OEM technologies and service practices in order to develop and implement best practices for print devise locations per floor.
Conduct Voice of the Customer (VOC) interviews per department to gather user input vital to placement of new devices.
Answer end user questions recommending the best possible solution to meet their printing needs.
Future State design in which a more cost effective and user friendly print placement design is recommended.
Data collection onsite team lead for national client.
Central Indiana Cancer Centers Indianapolis IN 2007 to 2008
Technical Support Specialist
Consulted with users to determine the appropriate systems configuration and settings for hardware, applications and operating systems software.
Responsible for participation in research, development, and implementation of customized technology specific applications that require design changes over the estimated lifecycle of the application deliverable, i.e. documents, forms, scripts, etc.
Develop, maintain and update the Central Indiana Cancer Centers website.
Troubleshoot end user questions and problems plus provide users with software training and support as needed.
Handle computer systems and voice data operations including troubleshooting, maintenance, and hardware and software installation as well as ordering, shipping and receiving.
Responsible for solving advanced technical and client service process problems by applying advanced technical knowledge including LAN, WAN, Print Device Management ,application development, database management, by developing, modifying, and/or deploying XGS, client and OEM service methodologies.
Working knowledge and applies client, XGS and OEM technologies and service practices in order to develop and implement best practices
Network and end user support by answering calls, documenting incidents and requests for service, setting up user accounts, and assisting users with answering questions and a central contact for vendors.
First Advantage Fishers, IN 2006 to 2007
Technical Support Specialist
Strive to meet and exceed assigned First Advantage clients expectations for their recruiting strategy and solutions set-up, training and implementation success.
Work to ensure the retention and growth in sales of current clients as well as handling the effective start-up of new clients.
Be proactive to anticipate client issues and, utilizing weekly, monthly, and quarterly audits and analysis, develop and implement solutions to eliminate high priority problems.
Designed and update the software that runs a computer, including working with databases, object-oriented programming languages, as well as client server applications development and multimedia and Internet technology.
Network systems and data communications analysts work on making the computer systems within an organization, or among organizations, compatible so that information can be shared among them.
Performed network modeling, analysis, planning and research related products and make necessary hardware and software recommendations to ensure the compatibility of computing systems between and among businesses to facilitate electronic commerce.
Provided design services, supervised the installation of those systems, and provided maintenance and other services to clients after the system is installed.
Effectively communicate, both verbally and in written form, with internal and external clients, partners, and other vendors.
Use communication skills to effectively represent the company.
Helios POS Software Inc Indianapolis, IN 2004 to 2006
Technical Support Specialist
Ensured effective one-stop technical support, LAN and remote system maintenance. Install and update software, and setup, configure, and troubleshoot equipment.
Track and de-escalate technology and workflow problems, and work with other IT groups to resolve software and hardware problems more efficiently.
Responsible for solving advanced technical and client service process problems by applying advanced technical knowledge including LAN, WAN, Print Device Management ,application development, database management, by developing, modifying, and/or deploying XGS, client and OEM service methodologies.
Working knowledge and applies client, XGS and OEM technologies and service practices in order to develop and implement best practices
Network and end user support by answering calls, documenting incidents and requests for service, setting up user accounts, and assisting users with answering questions and a central contact for vendors.
Create license files for electronic check drafting, distribute, install and update client accounts and troubleshoot any problems. Assist clients with credit card transactions and the distribution of license files. Update the files as new clients are added or as business ownership changes.
Education:
Indiana Wesleyan University
Bachelors Degree
Computer Information Systems
Skills:
Networking - LAN, Windows 2000 / Media Edition / XP/ Vista, TCP/IP
Operating systems - Windows 95 / 98 / NT 4.0 / 2000 / Media Edition / XP / Vista / 7 / MAC OS X / Linux
Applications - Microsoft Office Suite 2003 / 2007 (Access, Word, Excel, Visio, Outlook, Picture Manager), Internet Information Services, Back Office, Open Office, Adobe Acrobat 5 through 8 including PDF formatting, Dreamweaver, Captivate, Flash, RFFlow Professional 5.0, Symantec, McAfee, AVG, Remote Desktop, Internet Explorer, Firefox, WinZip
Programming - Java, JavaScript, HTML, XML, Dreamweaver, FrontPage
Reference:
Available upon request.
Candidate Contact Information:
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