Logistics Coordinator Dispatcher - Dispatcher Resume Search
Logistics Coordinator Dispatcher - Dispatcher Resume Search
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Logistics Coordinator/Dispatcher Resume


Desired Industry: Dispatcher SpiderID: 34178
Desired Job Location: Taylor, Michigan Date Posted: 3/2/2010
Type of Position: Full-Time Permanent Availability Date: 3/22/2010
Desired Wage: 35000
U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Bachelors Willing to Relocate: Undecided


Objective:
Obtain the position of Logistics Coordinator to apply my innovative problem solving skills, accounts payable/receivable skills, analytical skills, logistics management skills, event management skills,, client servicing skills, negotiation skills, knowledge of various Microsoft applications, ability to master any position quickly, ability to perform well in high stress situations as well as the ability to prioritize multiple projects effectively can become a tremendous resource and valuable asset


Experience:
Market Force Shopper – June 2009 to present –
Mystery Shopper (contract)
• Use a stop watch to accurately measure length of transactions when requested
• Evaluate each merchant’s associates’ customer service skills and salesmanship
• Evaluate the quality of products and services offered at each location
• Report detailed results to Market Force Shopper within 12 hours of completion of project
WOW! Internet, Cable, & Phone – Taylor, MI – August 2009 to present –
Customer Service Representative (contract)
• Process customer payments, issue and return equipment,
• Negotiate with customers as necessary and resolve customer concerns to provide the best customer service possible
• Maintain non-pay tech collection reports and create daily batch logs
• Reconcile all customer accounts at close of business before depositing the collected money at a local bank
• Participate in Project Rainman since October 2008 by completing online research tools and using Volo View to locate potential customers to help expand customer base. To date, our customer based has increased by over 250
Archer Corporate Services - Belleville, MI - March 2007 to September 2008 -
Account Coordinator
• Generated approximately $4,000,000 in revenue while achieving 100% accuracy and reduced over 38% in client expenditures annually by diligently managing the logistics of auto shows. I managed a large volume of inventory, as well as various print & distribution jobs.
• Gathered digital images and item descriptions for the online stores. Kept in touch with the clients to confirm any possible updates
• Created various documents and completed various mail merging projects using Word for General Motors to be sent to dealerships in North America
• Coordinated with the graphics, production, shipping, and billing teams by providing detailed instructions to bring auto shows and print projects to completion while exceeding the clients’ expectations
• Collected and analyzed data in detail using Excel to help 14 GM business units to create efficient literature allocation strategies for auto shows use and cost savings opportunities, as well as ideas to improve processes
Progressive Michigan Insurance Company - Plymouth, MI - November 2002 to February 2007
Claims Processor / Associate Medical Claims Representative / Medical Claims Representative I
• Managed up to 130 claims while communicating in a professional manner to all customers to ensure they fully understand the claims process from the point of filing to resolution
• Corresponded with physicians, case management vendors, health insurance carriers, auto insurance carriers, and attorneys to determine the appropriate course of action in order to resolve a claim
• Once promoted to Medical Claims Representative I, I handled complex claims that often required the referral of a claim to the Special Investigation Unit if more in depth investigation is necessary to rule out fraud



Education:
Case Western Reserve University - Cleveland, OH
Bachelor of Arts - Cum Laude - Psychology, Sociology majors, Chinese minor - May 2002
GPA: 3.38/4.00

Henry Ford Community College – Dearborn, MI (Continuing Education to prepare for the application to University of Michigan Dearborn Business School)
Introductory Statistics – September 2009 to December 2009 – Final Grade – 97.3%
Pre-Calculus – January 2010 to May 2010 - Final Grade - TBD


Skills:
• Microsoft Outlook, Word, Excel, PowerPoint, Project, Access
• Lotus Notes, WordPro, Approach
• Internet search engines
• Databases for order entry, inventory management, customer accounts management (GEMS, SOE, CSG)
• Volo View


Additional Information:
• At ACS, I was asked to create a training manual for the auto show process as I was the Subject Matter Expert
• With my ability to improve processes, I achieved 100% accuracy in the production, shipping, and receiving processes for auto shows and reduced client costs by over 38%
• At Progressive Insurance, I designed a training manual for our support staff and a claims adjustor directory
• During summers of 2000 and 2001, I worked at University of Michigan as a Research Assistant to Dr. Carolyn Yoon of the Sociology department and I participated in a research project that was published in 2004 – Category Norms As A Function of Culture and Age: Comparisons of Item Responses to 105 Categories by American and Chinese Adults


Reference:
Available upon request.


Candidate Contact Information:
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