HR Assistant, Generalist - Human Resources Resume Search
HR Assistant, Generalist - Human Resources Resume Search
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HR Assistant, Generalist Resume


Desired Industry: Human Resources SpiderID: 33777
Desired Job Location: Bethesda, Maryland Date Posted: 2/18/2010
Type of Position: Full-Time Permanent Availability Date:
Desired Wage:
U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience Willing to Travel: Yes, 25-50%
Highest Degree Attained: MBA Willing to Relocate: No


Experience:
 Manage the onsite facility
service desk as well as parts of the
service desk for The Vanguard Group.
 Oversight of all aspects of
staff performance; performance
evaluation, progressive discipline,
mediation of staff disputes and
grievance procedures in accordance with
state and federal laws
 Directed all Call Center
operations including the recruitment,
training, evaluation and pay
administration for employees
 Conduct coaching, counseling,
and motivational sessions, and work with
managers on budget responsibility and
projections.
 Established training programs
for staff in regard to all aspects of
workplace performance and professional
development
 Created a cost free reward
program that assisted in reaching a
monthly of 98% service level as well
improved employee morale.
 Performed various research and
analytical tasks with minimal direction.
 Created and implemented
contingency plan for Call Center
 Created proposal to consolidate
3 call centers into one regional call
center. With focus on 24 hours operation
and cost savings.


 Excellent Communication and
organization skills
 Staff training and development
 Superb written and oral
communication skills
 Recruit and hire new employees.
 Coach and counsel employees with
respect to achievements or
discipline
 Self-starter capable of
motivating others
 Contract negotiation and
compliance
 Expertise in staffing, training,
motivation and evaluation of personnel
to assure adherence to quality service,
product specifications, and customer
satisfaction.
 Researches and obtains
information for routine and moderately
complex reports, tasks and assignments.
 Contract negotiation and
compliance
 Process New Hires and perform
new hire orientation
 Work closely with Hr assist in
Human resources related tasks.
 Maintain OCIP/CCIP reports
certain projects
 Investigate and resolve any
customer Disputes in a timely manner.
Customer Service Manager 1996-
2005
 Manager for field
services customer service department
 Started as an agent and received
commendation and promotions to manager
 Operate facility in compliance
with DOT and TSA standards
 Introduce new products,
presented the products through numerous
presentation. Assisted in training
employees on use of product as well as
sales.
 Established training programs
for staff in regard to all aspects of
workplace performance and professional
development

 Performed various research and
analytical tasks with minimal direction.
 Oversight of all aspects of
staff performance; performance
evaluation, progressive discipline,
mediation of staff disputes and
grievance procedures in accordance with
state and federal laws
 Manage over 40+ employees, as
well as 20 to 100 flights daily
depending on work area including gates,
ticket counter, baggage, international
and FIS


Education:
2005-2008 University of
Phoenix Online Phoenix , AZ
B.S., Global Business Management
2009-Psnt University of
Phoenix Online
MBA Business Administration/Human
Resources
GPA 3.67

1990-1995 Long Island
University
Hicksville, NY
95 credits in Psychology


Affiliations:
Society of Human Resource Management


Skills:
Windows, Macintosh OS; MS Office: Word,
Excel, Access, PowerPoint, Outlook, and
Internet Explorer; MS Project; MS Visio,
Lotus, Publisher


Reference:
Available upon request.


Candidate Contact Information:
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