Benefits Administrator Resume
|Desired Industry: Human Resources
|Desired Job Location: Fort Washington, Pennsylvania
||Date Posted: 2/10/2010
|Type of Position: Full-Time Permanent
||Availability Date: 02/15/2010
|Desired Wage: 50000
||U.S. Work Authorization: Yes
|Job Level: Experienced with over 2 years experience
||Willing to Travel: Yes, Less Than 25%
|Highest Degree Attained: Bachelors
||Willing to Relocate: Yes
To use my skills and experience as an administrator, presenter and writer in a human resources position to maximize employee morale and efficiency.
Successfully rewrote and redesigned new-hire benefits presentation for Bear Stearns. Transformed presentation from Powerpoint deck to multimedia Flash video with voiceover and dynamic graphic theme. Rewrote content incorporating own analysis and field testing, along with review from benefits department heads and senior management. Collaborated with internal media and technical professionals for Flash art and voiceover recording.
-Resulted in smoother delivery of benefits information to new-hires, more polished face for the company in new-hire process, and vital improvement in quality of content on internal benefits website.
Supervised a winning team of communications professionals at AST Stockplan and Citigroup. Consistently exceeded client expectations for the quality, accuracy and utility of the stock plans communications provided to their employees. Provided broad level of service with a small 5-person team including written communications (design, customization, review and production), web repository for legal documentation, employee training materials, and various kinds of employee training (on-site, web-based, and train-the trainer).
-Key service component for both companies before and after Citigroup acquisition resulting in increased sales and revenue.
Oversaw production of the Ownership Opportunities Brochure at Telcordia Technologies which became the foundational communications piece on employee stock ownership after the SAIC acquisition of Telcordia Technologies. Oversaw the selection of layout, color scheme and graphic design; selected and edited content for inclusion; coordinated review by legal counsel; collaborated with internal graphics professionals to guide document through full-color production at outside printer.
Managed project to introduce benefits telephone hotline at Telcordia Technologies. Provided single number access to all benefits third-party administrators and appropriate administrators. Designed decision-tree, coordinated implementation with internal telecommunications experts and Sprint toll-free provider; managed production of all reference and communication materials.
-Proved to be a valuable resource to employees and retirees. Eased internal phone congestion in human resources department. Simplified participation in benefits plans. Still in operation after 13 years.
Licensed Insurance Agent
Wm. G. Palermo, Inc. – Flemington, NJ November 2008 to Present
-Licensed insurance producer in New Jersey and Pennsylvania (Life, Accident, Health)
-Appointed with Mutual of Omaha Insurance Company
-Experience selling Medicare Supplement, Life, Disability and Long Term Care insurance.
Anthem/Wellpoint – Blue Bell, PA November 2009 to Present
-Direct Sales Agent for Anthem/Wellpoint selling to Medicare-eligible beneficiaries
-Direct sales in a call-center environment.
-Licensed and appointed to sell Medicare Advantage plans, Medicare Supplement plans, and Medicare Part D plans in NJ, PA, OH, IN, KY, MO, WI, VA, GA, CA, CO and NV.
Benefits Communications Administrator
Bear Stearns -- Whippany, NJ April 2004 to June 2006
-Designed and delivered benefits communications for Bear Stearns health, insurance and retirement plans.
-Created new-hire benefits presentation incorporating content, analysis and review from benefits department heads.
-Delivered weekly benefits orientation presentations to Bear Stearns new-hires for 2 years.
-Maintained benefits information sections on Bear Stearns intranet website.
-Worked closely with supervisor, benefits managers, and Human Resources staff.
Sr. RFP Writer
Mellon Financial Services -- Ridgefield Park, NJ January 2004 to April 2004
-Senior writer in Sales Operations department.
-Created responses to Requests for Proposals (RFPs) for Human Resources and Investor Services business
-Worked closely with department heads, lead salespeople, and subject matter experts to collect information on products, services and other aspects of the business unit.
Vice President - Client Communications
Smith Barney -- New York, NY June 2000 to January 2004
-Supervisor of a 5-person team focused on client education and communications efforts.
-Produced written benefit plan materials pursuant to clients’ communications strategy.
-Provided training seminars to new clients in concert with financial consultants.
-Developed written sales/marketing tools for Smith Barney financial consultants.
-Crafted written messages to clients, prospects, and internal audiences.
Edited two internal monthly newsletters
-Promoted to this position upon Smith Barney's acquisition of AST Stockplan, June 2000.
AST StockPlan -- New York, NY February 2000 to June 2000
-Created brochures, Powerpoint presentations, forms, letters and other communication pieces for AST StockPlan clients.
-Conducted training seminars for plan participants on stock purchase and option plans.
-Participated in client benefits enrollment fairs when required.
-Implementation manager for online option grant acceptance process; coordinated document review, legal approval and web design.
-Developed communication procedures and standardized processes in concert with internal groups.
Associate Manager - Stock Programs
Telcordia Technologies -- Piscataway, NJ November 1997 to February 2000
-Served as subject-matter expert for Telcordia Technologies stock ownership programs
-Managed an intranet website for information on Telcordia's stock ownership programs.
-Oversaw creative direction, content selection, graphic design, legal review, and production of color brochure detailing Telcordia's stock ownership programs
-Edited quarterly stock programs newsletter.
-Created stock programs training presentations covering basic stock plan information and employee ownership concepts.
-Managed purchase and sale procedures during quarterly stock trades.
-Answered phone calls from employees, responded to written inquiries, and conducted training sessions.
-Promoted to this position upon inception of position in November 1997.
Telcordia Technologies -- Piscataway, NJ May 1997 to November 1997
-Assisted with benefits open enrollment processes and communications.
-Developed telephone hotline providing access to Telcordia benefit service providers. Managed concept, implementation, reference/communication materials and rollout.
-Mandatory Portability Administrator: Administered process of transferring service credit and pension benefits between Telcordia and former Bell System companies under the Mandatory Portability Agreement.
Rutgers University – New Brunswick, NJ
Bachelor of Arts, History, 1995
The American College
Essentials of Life Insurance, 2009 (toward Financial Services Specialist designation)
Experienced professional with several hundred hours of presentation experience over a 15 year career in benefits administration and financial services. Proven success in designing and delivering presentations to newly hired employees, career professionals, and management. Broad knowledge of employee benefit plans and insurance products; several hundred hours experience in servicing and counseling individuals on benefits and insurance decisions. Relied upon for many years as a skilled writer and editor of documents of many types. Four years supervisory experience, and a consistent history of overseeing creative projects in employee benefits.
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