Administrative Support - Human Resources Resume Search
Administrative Support - Human Resources Resume Search
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Administrative/Support Resume


Desired Industry: Human Resources SpiderID: 31311
Desired Job Location: San Francisco, California Date Posted: 12/10/2009
Type of Position: Full-Time Permanent Availability Date: immediately
Desired Wage: 50000
U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience Willing to Travel: No
Highest Degree Attained: Other Willing to Relocate: No


Objective:
Ideally, I am looking to pursue a career working with people in a support capacity; a “go-to” person, fix-it person, answer person, or information search/research person. At this point in my career, I’m looking for a stable, dependable, friendly position where I can make a difference, helping others achieve their goals.


Experience:
New England Financial – Compliance Coordinator 7/97 to 6/09
Duties: Assisted management with maintaining company required compliance procedures and guidelines in all areas of the local office, as well as other processes in different departments, as needed; Assisted with the supervision of the New Business Dept (2 -3 staff members) as well as the ISPEC assistant; Effectively completed work experience in other departments – new business analyst, assistant to ISPEC, MKTG - including processing applications, acting liaison between underwriters and producers, processing policies and payments, multi-line switchboard, customer service
Accomplishments:
• Organized various home office reports for review
• Reviewed and analyzed report data for trends in sales activities
• Set up new report process for monitoring replacement activity of representatives
• Updated home office data and reporting systems on an ongoing basis/data entry
• Overhauled the file system to facilitate ease of use
• Screened applications to ensure completeness, compliance with company guidelines and suitability
• Ensured completion of required compliance training of agents
• Tracked and Completed review and processing of individual agent audits
• Improved compliance with communication guidelines through email surveillance and retraining
• Created training materials and updated as company guideline changes required
• Participated in staff meetings and conference calls
• Handled sensitive client communications, including dealing with complaints and confidential issues
• Active participant in Emergency/Disaster Action Plan programs

Paul Revere Insurance Group - Administrative Assistant 8/92 to 7/97
Duties: Assisted management and other office staff as needed to maintain a smoothly running work environment; Acted as liaison between agents, underwriters and clients with updates as necessary
Accomplishments:
• Improved agents time management, running illustrations and processing their business
• Maintained clean, smooth workflow to facilitate completeness and ease of processing business
• Managed time efficiently to complete work both on time and accurately, including running proposals, ordering requirements, processing applications, contracts, premium payments

Mervyn’s Department Store – Customer Service Representative 5/80 to 10/92
Duties: Participated in all aspects of customer service – cash-register sales; Gift-wrap; Solicit/accept credit applications; Assist with security department as needed; Aided management in store processes and new hire orientation
Accomplishments:
• Responsible for high-value merchandise – sales and security
• Supervised inventory – process and completion
• Trained new hires
• Active Shortage Committee participant
• Participated in safety program – acquiring necessary training and certification voluntarily


Education:
San Francisco State University, senior standing, concentrations in Nursing, Business, and Creative Writing
CSM and Skyline Community College, undergraduate status, seeking AA in Interdisciplinary Studies
South San Francisco High School, graduate


Affiliations:
National Notary Association
Brisbane CEV


Skills:
• Intermediate/advanced experience: Windows, MS Office (Word, Excel, Powerpoint), MS Publisher, Lotus Notes, company specific database, internet search engines; some experience: Adobe Acrobat, Photoshop, Pagemaker, DOS and Turbo-Pascal programming
• Equipment experience: PC, Color/Laser/Inkjet printers, Scanner, Copy and Fax Machines, Avaya multi-line phone system, manual and electronic comb-bind and thermal binding machines, typewriter, adding machines, postage meter, letter folder
• Excellent organizational skills; can-do attitude; problem-solver
• Outstanding command of the English language – soon to be published fiction author
• Typing 60+ WPM (certificate available for 67 WPM)
• Desktop publishing, freehand graphite sketch-work/illustration/design


Reference:
Available upon request.


Candidate Contact Information:
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