Human Resource Administrative Assistant - Human Resources Resume Searc
Human Resource Administrative Assistant - Human Resources Resume Searc
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Human Resource Administrative Assistant Resume


Desired Industry: Human Resources SpiderID: 30662
Desired Job Location: Cherry Hill, New Jersey Date Posted: 11/25/2009
Type of Position: Full-Time Permanent Availability Date: 01/18/2010
Desired Wage: 35,000.00
U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience Willing to Travel: Yes, 25-50%
Highest Degree Attained: Masters Willing to Relocate: No


Objective:
To obtain a position in your organization that will utilize my unique qualifications and my administrative, purchasing, and communication skills.


Experience:
PENSOFT
Program Support Technician
6/2008– Present Newport News, VA

•Provide customers support inquires in a timely and efficient manner by clarifying the technical issue(s) and resolving the problem(s) including coordinating with other member of the support team
•Provide customer support in a professional manner, demonstrating excellence in service and a commitment to customer satisfaction balanced with a concern for the company’s best interest
•Complete customer request record in the customer database
•Test master changes prior to the master being released to website
•Test installation, setup, and processing procedures for all the company proprietary software products prior to the release
•Document and track changes made in the software ensuring written documentation, the website and instruction sheets are updated
•Contribute articles and ideas for the quarterly newsletter, press releases, and website technical tips and all other duties assigned

Program Support Technician 3/2008 – 6/2008
Headway Temp Agency/PenSoft Newport News, VA

•Provide customers support inquires in a timely and efficient manner by clarifying the technical issue(s) and resolving the problem(s) including coordinating with other member of the support team
•Provide customer support in a professional manner, demonstrating excellence in service and a commitment to customer satisfaction balanced with a concern for the company’s best interest
•Complete customer request record in the customer database
•Test master changes prior to the master being released to website
•Test installation, setup, and processing procedures for all the company proprietary software products prior to the release
•Document and track changes made in the software ensuring written documentation, the website and instruction sheets are updated
•Contribute articles and ideas for the quarterly newsletter, press releases, and website technical tips and all other duties assigned

Accounts Payable Clerk 11/2007 – 2/2008
Don Richard Associates Temp Agency/Hampton University Hampton, VA

•Process invoices that need to be paid and get signatures that are required from various departments
•Enter invoices in Banner system so that checks can processed and print
•Request invoices from vendors if necessary
•Attach check copies to backup for filing

Receptionist/Bookkeeper 10/2005 – 3/2007
McCormack Ragan Baron Corporation
St. Louis, MO

•Answered phone, took residents rent and wrote receipts, showed units when available, assisted Leasing Agents with various duties.
•Ordered supplies, pay all bills and sent them to corporate office for the A/P dept. General office duties
•Typed various letters, memos, handled all billing issues, and created various spreadsheets in Excel

Administrative Assistant/Payroll Clerk
7/2004 – 7/2005
Broadway Ford Truck Sales
St. Louis, MO

•Entered hourly employees’ time, vacation, and overtime into Paychek/ADP databases
•Kept record of all new-hires and terminated employees in Access database
•Made daily bank runs and deposits, and paid hourly employees union dues, health/welfare/ and pension dues
•Paid off trucks sold to customer in Credinet database
•Typed various letters, memos, handled various billing issues, and created various spreadsheets in Excel

Nextel Insurance Support 3/2000 – 4/2004
Nextel Communications
Hampton, VA

•Activated replacements units through claims from Signal Insurance for customers
•Removed non-returned fees and any additional charges related to Signal claims from customers accounts
•Removed charge backs, undeliverables, and swaps in our CSM system
•Completed swaps from the queues assigned
•Assist Signal reps and Customer Care reps with removing SIMS, IMEIS or MSN, numbers from the negative file
•Coaching and development of others to ensure learning process that is required to perform duties assigned

Ensemble Sale Support I
•Assisted the field reps input their orders through FDT
•Perform credit card validation; which entailed calling banks to have authorizations removed from customer’s credit card
•Trained in the use of Cisco Email Manager
•Assisted in several pilot systems, including FDT Lite and Chat. FDT Lite is an upgrade system for the sales force. Chat enables the reps to ask questions on line
•Assisted with Panel Interviews to help find the most qualified candidates for positions within the center

Universal Rep
•Trained in all three phases of the activations process. QA, POS, and Activations
•Served on the Government/Strategic team and became proficient at handling issues regarding contracts discrepancies and any other related issues
•Assist with large unit orders and escalations
•Served on a temporary basis as a Quality Auditor, responsible for reviewing completed orders for accuracy.

Human Resource Assistant
7/1999 – 3/2000
Manpower Temp Service @ Canon VA,Inc.
Newport News, VA

•Perform administrative assistance to aid and support Compensation and Benefits operations which include maintaining HR files and database, coordinate inventory, updates and maintain CVI InForm Center activities, process leave slips, responds to employee questions and inquires regarding department activities and information.
•Assist with employee's communication activities regarding HR issues, track Performance Management forms, and send memos to managers and supervisors to ensure policy compliance. Assist with the coordination and operation of special employee events to include Health Fairs, benefit enrollments, etc
•Tracks form inventory for the department and stocks appropriate areas, sorts, and files, maintain and retrieve nonstandard departmental and employee records (e.g., HR action forms, corrective action), verification of employment and telephone techniques
•Operate office machines such as computers, fax machines, duplicating machines, and calculators, mail out paychecks weekly, memos and related correspondence throughout the company, and provide administrative support to department members


Education:
MBA – Human Resources
4/2007 – 8/2008
Colorado Technical University
Colorado Springs, CO
•GPA 3.28

Bachelor of Science in Criminal Justice
10/2005 – 12/2006
Colorado Technical University
Colorado Springs, CO
•GPA 3.69

Associates Degree in Computer Programming
1/1994 – 5/1997
Thomas Nelson Community College


Skills:
Windows 98, Microsoft Office, Microsoft Publisher, WordPerfect, JD Edwards, AS400, other Windows and Unix-based applications


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