Customer Service/ Adminstrative Assistant Resume
|Desired Industry: Business/Management
|Desired Job Location: Palm Coast, Florida
||Date Posted: 11/11/2009
|Type of Position: Full-Time Permanent
||U.S. Work Authorization:
|Job Level: New Grad/Entry Level
||Willing to Travel:
|Highest Degree Attained:
||Willing to Relocate:
To obtain a challenging position in a professional environment that provides opportunities for growth and career advancement while utilizing my skills and knowledge to serve others.
Jan.2008- Jun.2009– Four Seasons Nursing Home and Rehabilitation, Brooklyn, NY
Recreation Therapist/Certified Nursing Assistant
•Oversee participants in a recreation program, activity or facility.
•Accompany participant groups at special events or on program outings.
•Provide feedback regarding program development and activity schedule.
•Opens, closes, secures and maintains a safe program environment and facility
•Maintains records and prepares attendance reports.
•Attend mandatory pre-service and in-service training and meetings.
•Perform other duties of a similar nature or level.
•Maintains progress and care of residents using
•Sigma Care electronic medical records program.
Nov.2007-Jan.2008–St. Augustine Health and Rehabilitation, St. Augustine, FL
Certificated Nursing Assistant
•Understand patient’s needs
•Take vital signs
•Monitoring patients and reporting changes.
•Assist patients entering or leaving their beds
•Assist patient hygiene needs
•Feed patients and monitoring food and liquid input/output
•Help with some medical procedures
•Make beds-Assist with recreational activities and improving quality of resident/patient life.
Jan 2006-Dec.2007 -Cross Keys Realty – Palm Coast, FL
•Developed a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability.
•Responsible for the performance and development of employees.
•Prepare action plans by individuals as well as by team for effective search of sales leads
•Conduct one-on-one review with all employees
•Provide timely feedback to senior management regarding performance.
•Provide timely, accurate, competitive pricing on all completed prospect applications.
•Maintain accurate records of all pricing, sales, and activity reports
•Adheres to all company policies, procedures and business ethics codes
•Recruit, test, and hire employees based on criteria agreed upon by senior management.
July 2005-Dec.2005 - New York &Company - Westbury, NY
•Greet and assist customers with merchandise selections and purchases
•Enter sales on the cash register
•Maintain an awareness of all promotions and advertisements
•Maintain store signage and displays
•Assist in floor moves, merchandising, display maintenance, and housekeeping
•Assist in completing price changes within the department
•Participate in year-end inventory and cycle counts
•Any other tasks as assigned from time to time by any manager.
Oct. 2004 -May.2005 – Fleet Bank- New York, NY
•Check cashing, depositing
•Savings deposits, withdrawals
•Promotion of the financial institution's products (loans, mortgages, etc.)
•Savings Bonds purchase or redemption
•Resolving customer issues
•Balancing the vault, cash drawers and ATMs
•Ordering products for the customer (checks, deposit slips, etc.)
Sep.2002-Aug.2004 – Canterbury Estates Homes Inc. - Bunnell, FL
•Greet and assist customers and vendors as applicable
•Answers telephones, routing calls to the appropriate staff
•Respond to inquiries, answers questions and provides information
•Filed, faxed and copied case files
•Typed all company correspondence
•Requisitioned office supplies
•Received, sorted and distributed mail
•Updated calendar & client lists / monthly communications
•Any other tasks as assigned from time to time by any manager
2009-Present- Axia College (Phoenix University)- Online
•Undergraduate Program for B.S. Business Management/ Entrepreneurship
2004-2006 -Long Island University - Brooklyn Campus, NY
•Undergraduate Program for B.S./M.S Physical Therapy
2003-2004- Daytona State College - Flagler Campus, FL
•Certified Nursing Assistant - Electrocardiograph Aide - Cardiopulmonary Resuscitation Certification
2000-2004- Flagler Palm Coast High School – Palm Coast, FL
•High School Diploma - Academic Honor Student
•Good organizational skills with attention to details and ability to simultaneously perform multiple tasks in a fast-paced atmosphere
•Strong knowledge of nursing assistant practices and understanding/adhering to safety and accident prevention in a nursing environment
•Knowledge and proficiency of office administration, including Microsoft Word, Excel Outlook, Adobe Acrobat, QuickBooks and Internet Research, analytical, interpersonal and organizational skills
•Knowledge of HIPAA
•Knowledge of Medical Terminology
•Nursing Assistant Certification
•Cardiopulmonary Resuscitation (CPR) Certification
• 8,000 kph 10 Key
Available upon request.
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