Business Manager - Biotech Resume Search
Business Manager - Biotech Resume Search
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Business Manager Resume

Desired Industry: Biotech SpiderID: 29518
Desired Job Location: Fort Wayne, Indiana Date Posted: 11/11/2009
Type of Position: Full-Time Permanent Availability Date: 11/16/2009
Desired Wage: 55,000.00
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: Yes, 25-50%
Highest Degree Attained: MBA Willing to Relocate: Undecided

Self-motivated Business Manager with over 3 yrs. Management experience in Customer Service, Sales and Human Resources. Proven ability to follow and provide detailed instructions and adhere to task completion even in adverse conditions. Leadership experience along with the favorable ability to obtain internal/ external customer service satisfaction. Acknowledged for increasing customer service index from 43% to over 71% in one fiscal year. Results- oriented team player with reliable management experience for 10 direct reports as well as a strong analytical thinker possessing great interpersonal skills. Experience with Six Sigma and with labor negotiations.

Cintas Corporation, Fort Wayne, IN Service Manager/ HR
Interviewing, Hiring and the development of Service Sales Representatives (SSRs)
Provided leadership for Service dept. and ten 10 direct reports on my team
Processed payroll, managed Service dept. budget, obtained Cintas Sales Objectives, increased Loc. G64 profits
Administered annual and semi-annual performance reviews for staff (exempt/ non-exempt)
Interfaced daily with customers and conducted 15 weekly “goodwill” visits
Led location ESC meetings, completed Six Sigma Projects as the location Green Belt
Conducted quarterly training for all SSRs, facilitated weekly debriefs with SSRs & reduced my LB to 4.6 %
Improved Loc. G64 Customer Satisfaction Rating from 43% (2008) to 71% (2009) in one fiscal year

Fort Wayne Foundry, Fort Wayne, IN Human Resource Manager
Recruited, interviewed and selected employees to fill vacant exempt/non-exempt positions
Prepared reports for legal requirements and government reporting regulations
Kept current records of benefits plan participation, including medical, dental and 401K for
two hundred twenty-five employees
Participated in weekly grievance meeting with Union and represented Company policies and regulations
Coordinated and maintained records of CIT plans from monthly Union/Company Safety Committee meetings
Administered annual performance review program to ensure exempt employee effectiveness
Participated in contract negotiations with Local 285, and successfully negotiated Pontiac facility closure
Administered all disciplinary notifications, separation notices, and lay-off documentation
Daily interaction with exempt/non-exempt employees to address concerns or complaints

Guardian Automotive Products, Auburn, IN Production Lead Tech
Assisted supervisor in production planning decisions
Worked as Operator in White Room/Final Line area
Interfaced with leadership to optimize production and improve efficiency

Indiana Institute of Technology, Ft. Wayne, IN May 2002
B.S. Business Administration, Human Resource Management
Summa Cum Laude- 3.73 G.P.A.

Indiana Institute of Technology, Ft. Wayne, IN May 2009
MBA, Human Resource Management

Six Sigma Greenbelt Certification - 2008
Meticulous Hiring Certified- 2008
Service Managers College Certified- 2008
OSHA 10- HR Course Certification- 2008

Available upon request.

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