QA, Support, Services - Computer Software Programming Resume Search
QA, Support, Services - Computer Software Programming Resume Search
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QA, Support, Services Resume


Desired Industry: Computer Software/Programming SpiderID: 28870
Desired Job Location: Austin, Texas Date Posted: 9/27/2009
Type of Position: Full-Time Permanent Availability Date: 09/28/2009
Desired Wage: 125,000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Bachelors Willing to Relocate: No


Objective:
My current status is employed and transitioning all development and testing activities to an offshore team. I also assist with support cases, handle inventory and liquidation of lab equipment, and manage some IT infrastructure. Alterpoint, my current employer, was acquired in February of this year and I am one of only 5 Alterpoint employees remaining after the shakeout. I am very interested in pursuing new opportunities and hope to speak with you soon.

I have been involved over the last 15 years in the IT industry as a Manager or individual contributor with enterprise giants such as IBM and Compaq as well as being the 6th and 15th employee at startup companies Surgient and Alterpoint respectively. I have split my time between Customer Support and QA, both hardware and software, with a majority being on the software side.

I believe my wide range of skills covering support, QA, pre/post sales, and development will serve any company well, large or small, in a variety of positions. On a technical level I am well versed in all the major operating systems, databases, virtualization technologies and networking. On a customer level I have worked in pre-sales, post-sales, telephone support, as well as on-site training.

As a manager, I enjoy leading, educating, and inspiring individuals of all skill levels and backgrounds. My goal as a manager is to provide my reports with the knowledge and tools they need so that they can become self-sufficient. If I can achieve that, then I am available to help the company grow and prosper. I am fair with rewarding good work as well as disciplining when needed.

I am happy to provide any number of references you would like on request, including my previous boss, VP of Development, previous CEO, or direct reports if you would like to speak with them.


Experience:
I have been involved over the last 15 years in the IT industry as a Manager or individual contributor with enterprise giants such as IBM and Compaq as well as being the 6th and 15th employee at startup companies Surgient and Alterpoint respectively. I have split my time between Customer Support and QA, both hardware and software, with a majority being on the software side.

I believe my wide range of skills covering support, QA, pre/post sales, and development will serve any company well, large or small, in a variety of positions. On a technical level I am well versed in all the major operating systems, databases, virtualization technologies and networking. On a customer level I have worked in pre-sales, post-sales, telephone support, as well as on-site training.



Education:
University of Kansas
B.A. 1992


Skills:
15+ years IT experience
6+ years leadership experience
Software Quality Assurance
Manual/Automated Test
Customer Support
Professional Services
Product Management
Training
Systems Planning/Administration
Technical Writing

Networking Hardware:
Cisco, Juniper, Nortel, Foundry, 3Com
Networking Software:
TCP/IP, SNMP, HP Openview NNM, various network sniffers, SSH/SCP, telnet, tftp
Operating systems:
Windows, Linux, Solaris
Database:
MS SQL 2000/2005, Oracle 9/10/11, MySQL 4/5
Others:
VMWare ESX, VMWare VI3, VMWare Workstation, XEN, Salesforce, Helpstream, Bugzilla, CVS, Eclipse


Reference:
Available upon request.


Candidate Contact Information:
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