Office Administration Resume
|Desired Industry: Business/Management
|Desired Job Location: Queen Creek, Arizona
||Date Posted: 4/19/2009
|Type of Position: Full-Time Permanent
||Availability Date: 4/20/2009
|Desired Wage: 41,000
||U.S. Work Authorization: Yes
|Job Level: Experienced with over 2 years experience
||Willing to Travel:
|Highest Degree Attained: Bachelors
||Willing to Relocate: No
I am seeking a job opportunity where I can use my office administrator abilities. I present billing/accounting skills, computer skills, customer service experience, and am proficient in MS Office. I am looking to obtain knowledge from an employer that is willing to challenge my mind. I am a very quick hands on learner, dependable, organized, self starter looking for new opportunities with the right company.
Aug. 2007-April 2009 Rest Assured, Inc. Phoenix, AZ
Office Administrator / Manager
ƒæ I am a Notary Public for the state of Arizona.
ƒæ Member of the ¡§Change Control Board¡¨ with Executive staff members.
ƒæ Used Filemaker Pro 8.0 to enter and keep track of all accounts receivables.
ƒæ Used Macintosh computers to accomplish daily tasks.
ƒæ Managed all aspects of accounts payable.
ƒæ Managed accounts receivable staff and incoming checks and debits.
ƒæ Applied credits to customer accounts and kept track of retainer fees.
ƒæ Completed daily invoicing for all work orders.
ƒæ Completed end-of-month billing and maintained the reports for management staff meetings.
ƒæ Faxing, filing and collection strategies maintained.
ƒæ Kept track of 30 and 60 day delinquent accounts and reconciliation efforts on all accounts.
ƒæ Collection efforts performed on a daily basis to keep accounts current.
ƒæ Handled customer service phone calls regarding statements of accounts and invoices.
ƒæ Completed daily follow-up calls in reference to previous days work orders to ensure customer satisfaction.
ƒæ Assisted Operations Manager and Owner with Power Point presentations for Annual Meeting and monthly meeting.
ƒæ Handled administration duties for Operations Manager.
ƒæ Created zone chart for fuel trip charges based on final destination zip codes.
Oct. 2006-July 2007 Empire CAT Southwest, LLC Mesa, AZ
Billing Lead Coordinator / Scheduler
ƒæ Six Sigma Certified Greenbelt. ¡V 2007
ƒæ Review, track, adjust and close work orders.
ƒæ Monitor work order adjustments and charges to internal/external accounts.
ƒæ Created and maintained Contracts for cost per service, cost per hour, prepaid and total maintenance and repair customer fleet.
ƒæ Handled distribution of Contract funds and negotiated new rates when contract renewal was due. Direct customer contact required.
ƒæ In charge of Mesa Arizona and Northern Arizona Lube Maintenance Services Dept. Billing.
ƒæ In charge of Technology Services GPS division Billing/Scheduling.
ƒæ Kept track of monthly revenue¡¦s and budgets for my departments and my goal each month was to exceed the budgeted amounts.
ƒæ In charge of creating jackets/work orders after the technicians completed services and took appropriate steps to complete billing process and create final product for customers.
ƒæ Used Procure-IT Management Systems to request/approve purchase orders for Empire.
ƒæ Dealt with Caterpillar (CAT) dealers using equipment management programs.
ƒæ Reviewed and then approved final billing for customers.
ƒæ Identify source input problems and coordinate improvements.
ƒæ Handle customer billing requests and complaints.
ƒæ Researched clerical errors.
ƒæ Assisted in training service personnel with the use of work order systems. (DBS and SPI Programs)
ƒæ Handled warranty claims to CAT and outside dealers.
ƒæ Dealt with Northern Arizona Caterpillar Dealers (NACD) worldwide regarding warranty issues, goodwill letter and PIP/PSP situations.
ƒæ Entered Technician¡¦s daily timecards and Fleet reports.
ƒæ Purchased and returned CAT parts on work orders.
2004-2006 Maricopa Stanfield Irrigation District Maricopa, AZ
Executive Assistant to General Manager
ƒæ Promoted to Executive Assistant to General Manager in June 2006.
ƒæ I am a Notary Public for the state of Arizona.
ƒæ Took Microsoft PowerPoint Presentation courses in 2006.
Water Operations Assistant for District / Billing Clerk
ƒæ Maintained District¡¦s Construction Permits for Temporary Water and Temporary Wheeling Agreements.
ƒæ Maintained daily collection and deposits of developers and home builders permit fees.
ƒæ Supervised 12 billing clerks for the Water District.
ƒæ Open, closed and reviewed customer bills for accuracy before I approved them to be sent out.
ƒæ Disputed and resolved billing issues on a daily basis.
ƒæ Data Entry of metered wells data into excel spreadsheet.
ƒæ Assisted daily with various projects for Office Manager and Assistant General Manager.
ƒæ Accounts payable and accounts receivable.
ƒæ Handled all Human Resources duties, Payroll and Timekeeping.
ƒæ Typed legal descriptions for properties and easements.
ƒæ Handled Customer Service (backup) for Electrical District No. 3 billing incoming calls.
ƒæ Handled incoming credit card payments, billing, customer complaints and inquiries.
ƒæ Organized Board Meetings (Meeting room set up and Luncheon)
ƒæ Ordered Office Supplies.
ƒæ Maintained Office Supplies Inventory.
ƒæ Faxing, filing, creating spreadsheets in Excel and documents in Word.
ƒæ Maintained daily District water deposits to Pinal County Treasurer and Sunstate Bank.
ƒæ Input warrants to Pinal County Treasurer each month.
ƒæ Kept track of all Purchase Orders and Inventory.
ƒæ Kept construction water permit billing accounts up-to-date.
ƒæ Reviewed AR/AP for accuracy each month and approved P.O.¡¦s
ƒæ Operate all Business Office Machinery.
2007-Current University of Phoenix Mesa, AZ
Currently working to earn a Bachelor of Science in Business Administration. Graduation date: 5/2011
1998-2000 Dobson High School Mesa, AZ
Honor Roll Student and member of the National Honors Society
Took 4 years of computer courses working with Microsoft Office, Excel and Word.
Took Microsoft PowerPoint Presentation courses in 2006/2008.
ƒæ Strong Supervisory Skills
ƒæ Experience with MAC¡¦s/PC¡¦s
ƒæ Accounts Payable and Accounts Receivable
ƒæ All Human Resources Duties
ƒæ Billing Coordinator duties/Final review of product
ƒæ Procure-IT Purchase Ordering System
ƒæ Experienced with Microsoft Office programs (Word, Excel, Powerpoint & Access)
ƒæ Direcfind/ Surefind
ƒæ Microsoft Word/Word Perfect/Excel/PowerPoint/Fox Pro
ƒæ Typing @ 55 wpm/10 Key
ƒæ Outlook/Outlook Express
ƒæ Customer Service/Dealing with the Public
ƒæ Bookkeeping/Collections/Cash Handling Experience
ƒæ Lotus Notes
ƒæ Handle Multiple Phone Lines
ƒæ Payroll (weekly, bi-weekly and monthly) salary and hourly scales
ƒæ Invoicing/ Analyzing data
ƒæ Daily bank deposits
ƒæ Internet and email knowledge
ƒæ Purchasing of Office supplies
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