Senior Business Analyst - Computer Software Programming Resume Search
Senior Business Analyst - Computer Software Programming Resume Search
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Senior Business Analyst Resume


Desired Industry: Computer Software/Programming SpiderID: 25662
Desired Job Location: milwaukee, Wisconsin Date Posted: 3/20/2009
Type of Position: Full-Time Permanent Availability Date: Within 2 weeks
Desired Wage: 60000
U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: MBA Willing to Relocate: Yes


Objective:
Highly accomplished, deeply driven, MBA professional seeking a challenging position with an organization to achieve long term employment and the opportunity for continued personal and professional growth.


Experience:
PEROT SYSTEMS • LOS ANGELES, CA 2008-2008
Senior Support Specialist
• Troubleshoot computers, network printers, and hospital computer equipment as well as provide technical assistance to an average of 200-350 users daily.
• Configured user accounts in Outlook and assisted with VPN troubleshooting and installation for doctors and nurses each day.
• Reset passwords and remove account lockouts in Active Directory on a daily basis.
• Created severity tickets when necessary and carefully tracked incidents consistently until closed.

INRATEK COMPUTER • LONG BEACH, CA 2007-2008
Help Desk Analyst
• Provided doctors, nurses, and hospital staff with technical support to about 400 users and gave technical assistance via telephone and remote desktop.
• Troubleshoot PCs’, printers, peripherals, and software daily and reset equipment if necessary.
• Configured user accounts in Outlook and maintained user accounts in Active Directory.
• Created, tracked, updated, escalated, and resolved trouble tickets.

GIBSONTON ELEMENTARY• GIBSONTON, FL 2005-2006
Network Administrator/Technology Teacher
• Taught an average of 4-5 computer classes for grades K- 5th on a daily basis.
• Troubleshoot and maintained servers, switches, hubs, and 250 computers routinely.
• Created and managed new PowerPoint presentations daily for the school’s morning show.
• Ordered and replenished printer and computer supplies for the school when needed.
• Attended technology meetings and trainings for the school district on a monthly basis.
•
DIRECT GENERAL INSURANCE• TAMPA, FL 2005-2005
Property Adjuster
• Processed a daily average of 2-5 claims per day and performed claims adjusting functions in AS 400.
• Contacted individuals by telephone to receive recorded statements and determine coverage and liability.
• Requested appraisal reports and authorize payment of claim within authorized guidelines.
• Prepared and maintain computer and paper file of claim according to company standards.





DEVRY UNIVERSITY• ORLANDO, FL 2004-2005
(REGIONAL TECHNOLOGY INTELLIGENCE GROUP)
Sr. Project Leader/Project Consultant
• Provided valuable solutions to resolve communication barriers in the local job market with project members and discussed with client.
• Conducted weekly meetings with the client to discuss topics for upcoming project presentations.
• Performed research assignments on communication issues in the job market and product presentation for the client in Microsoft PowerPoint, Excel, and Access.

BANCO POPULAR NORTH AMERICA• ORLANDO, FL 2003-2005
Customer Service Representative II
• Provided valuable account information to an average of 800 customers on a monthly basis.
• Performed an average of 55 debit cards orders daily and charge accounts accordingly in Financial Ware.
• Modified customer accounts as requested and confirm changes with confirmation letters.
• Processed daily marketing flyers and letters for bank customers in Bankers Insight.



Education:
AMERICAN INTERCONTINENTAL UNIVERSITY • LOS ANGELES, CA 2006-2007
MBA-Marketing &Human Resources- GPA 3.60

DEVRY UNIVERSITY • ORLANDO, FL 2003-2005
BS-Business Administration-Business Information Systems

ST. CROIX EDUCATIONAL COMPLEX• KINGSHILL, USVI 1995-1999
Academic High School Diploma


Affiliations:
• 2006-2007 Fundraiser-March of Dimes Walk
• 2007 Walker-Long Beach Memorial Breast Cancer Walk
• 2007 Volunteer-Step Out to Fight Diabetes Walk
• 2007 Volunteer-Muscular Dystrophy Association Walk
• 2008 Volunteer-Best Buddies International



Skills:
• 5 very successful years of diverse Customer service, Administrative, and Information Technology experience.
• 2 years of varied Banking experience with strong skills in telephone banking, technical support, and loan origination.
• 2 years of Insurance experience with emphasis in Auto, Wind, Flood, and Homeowners policies.
• 2 years of help desk, technical support, network administration, in an educational, healthcare and call center environment.
• Highly advanced internet user and solid computer proficiency skills in Windows NT, XP, Vista, and Microsoft Office 2003 & 2007.
• Typing speed of 40-50 wpm.
• Highly reliable and accountable individual with exceptional communications skills- both written and verbal.
• Team Player, Motivator, Multi-Tasked, Prioritizes, Enthusiastic, Focused, Honest, and Goal Oriented.


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