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Senior Business Analyst Resume
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Desired Industry: Computer Software/Programming |
SpiderID: 25662 |
Desired Job Location: milwaukee, Wisconsin |
Date Posted: 3/20/2009 |
Type of Position: Full-Time Permanent |
Availability Date: Within 2 weeks |
Desired Wage: 60000 |
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U.S. Work Authorization: Yes |
Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, Less Than 25% |
Highest Degree Attained: MBA |
Willing to Relocate: Yes |
Objective: Highly accomplished, deeply driven, MBA professional seeking a challenging position with an organization to achieve long term employment and the opportunity for continued personal and professional growth.
Experience: PEROT SYSTEMS • LOS ANGELES, CA 2008-2008 Senior Support Specialist • Troubleshoot computers, network printers, and hospital computer equipment as well as provide technical assistance to an average of 200-350 users daily. • Configured user accounts in Outlook and assisted with VPN troubleshooting and installation for doctors and nurses each day. • Reset passwords and remove account lockouts in Active Directory on a daily basis. • Created severity tickets when necessary and carefully tracked incidents consistently until closed.
INRATEK COMPUTER • LONG BEACH, CA 2007-2008 Help Desk Analyst • Provided doctors, nurses, and hospital staff with technical support to about 400 users and gave technical assistance via telephone and remote desktop. • Troubleshoot PCs’, printers, peripherals, and software daily and reset equipment if necessary. • Configured user accounts in Outlook and maintained user accounts in Active Directory. • Created, tracked, updated, escalated, and resolved trouble tickets.
GIBSONTON ELEMENTARY• GIBSONTON, FL 2005-2006 Network Administrator/Technology Teacher • Taught an average of 4-5 computer classes for grades K- 5th on a daily basis. • Troubleshoot and maintained servers, switches, hubs, and 250 computers routinely. • Created and managed new PowerPoint presentations daily for the school’s morning show. • Ordered and replenished printer and computer supplies for the school when needed. • Attended technology meetings and trainings for the school district on a monthly basis. • DIRECT GENERAL INSURANCE• TAMPA, FL 2005-2005 Property Adjuster • Processed a daily average of 2-5 claims per day and performed claims adjusting functions in AS 400. • Contacted individuals by telephone to receive recorded statements and determine coverage and liability. • Requested appraisal reports and authorize payment of claim within authorized guidelines. • Prepared and maintain computer and paper file of claim according to company standards.
DEVRY UNIVERSITY• ORLANDO, FL 2004-2005 (REGIONAL TECHNOLOGY INTELLIGENCE GROUP) Sr. Project Leader/Project Consultant • Provided valuable solutions to resolve communication barriers in the local job market with project members and discussed with client. • Conducted weekly meetings with the client to discuss topics for upcoming project presentations. • Performed research assignments on communication issues in the job market and product presentation for the client in Microsoft PowerPoint, Excel, and Access.
BANCO POPULAR NORTH AMERICA• ORLANDO, FL 2003-2005 Customer Service Representative II • Provided valuable account information to an average of 800 customers on a monthly basis. • Performed an average of 55 debit cards orders daily and charge accounts accordingly in Financial Ware. • Modified customer accounts as requested and confirm changes with confirmation letters. • Processed daily marketing flyers and letters for bank customers in Bankers Insight.
Education: AMERICAN INTERCONTINENTAL UNIVERSITY • LOS ANGELES, CA 2006-2007 MBA-Marketing &Human Resources- GPA 3.60
DEVRY UNIVERSITY • ORLANDO, FL 2003-2005 BS-Business Administration-Business Information Systems
ST. CROIX EDUCATIONAL COMPLEX• KINGSHILL, USVI 1995-1999 Academic High School Diploma
Affiliations: • 2006-2007 Fundraiser-March of Dimes Walk • 2007 Walker-Long Beach Memorial Breast Cancer Walk • 2007 Volunteer-Step Out to Fight Diabetes Walk • 2007 Volunteer-Muscular Dystrophy Association Walk • 2008 Volunteer-Best Buddies International
Skills: • 5 very successful years of diverse Customer service, Administrative, and Information Technology experience. • 2 years of varied Banking experience with strong skills in telephone banking, technical support, and loan origination. • 2 years of Insurance experience with emphasis in Auto, Wind, Flood, and Homeowners policies. • 2 years of help desk, technical support, network administration, in an educational, healthcare and call center environment. • Highly advanced internet user and solid computer proficiency skills in Windows NT, XP, Vista, and Microsoft Office 2003 & 2007. • Typing speed of 40-50 wpm. • Highly reliable and accountable individual with exceptional communications skills- both written and verbal. • Team Player, Motivator, Multi-Tasked, Prioritizes, Enthusiastic, Focused, Honest, and Goal Oriented.
Candidate Contact Information:
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