Sales Manager/Sales Trainer Resume
|Desired Industry: Business/Management
|Desired Job Location: Louisville, Kentucky
||Date Posted: 3/5/2009
|Type of Position: Full-Time Permanent
||Availability Date: 03/15/2009
||U.S. Work Authorization: Yes
|Job Level: Management (Manager, Director)
||Willing to Travel: Yes, 25-50%
|Highest Degree Attained:
||Willing to Relocate: Undecided
Experienced sales trainer and sales manager recognized by corporate management and customers for superior ability to motivate and train sales employees to increase productivity. Relied upon extensively by client sales managers as a resource to assess the selling skills of their associates and recommend developmental action plans to improve performance. Possess strong interpersonal skills that develop solid personal and business relationships with internal and external customers. Strengths include excellent communication, writing, presentation, and organizational skills partnered with exceptional reliability and attention to detail. A self-starter who is efficient in the management of time, resources, and productivity. Computer skills include Microsoft Office (Word, Excel, Outlook, and PowerPoint).
SERVICE NET SOLUTIONS., Jeffersonville, IN April 2003 to January 2009
Manager of Curriculum Development and Delivery / Regional Sales Training Manager
New Hire Call Center Training
•Revised new hire training programs, resulting in an 11% increase in test scores and better prepared employees for the call center.
•Incorporated soft skills training into the new hire programs, improving the call center representative’s ability to deal with difficult customers reducing supervisor calls by 20%.
•Introduced a “Nesting Program” which allowed the students to take live customer calls in a controlled environment resulting in a 17% improvement in quality scores.
•Created a coaching process that helped Team Managers identify performance gaps, deliver a consultative coaching session, and develop collaborative corrective action plans.
Client Field Training – Retail Sales Training
•Designed and delivered instructional training programs to sales and management level employees within Service Net's varied customer base, leading to a 12% increased sales revenues.
•Utilized excellent time management skills to coordinate training, thereby ensuring maximum regional coverage resulting in increased plan attachment.
•Viewed as a valuable resource by our customers’ management teams for assessing skills and identifying developmental opportunities for their sales people.
•Selected by Sony Corporation to facilitate all new hire training sessions.
OFFICE DEPOT, Delray Beach, FL, a Fortune 200 Company March 1992 to September 2002
Sales Training Manager – Business Services and Stores Division April 1997 to September 2002
•Instrumental in the development and implementation of “Selling Skills Workshop”. This comprehensive program that focused on improving selling and soft skills was a new approach to training sales associates in Office Depot stores.
•Responsible for the delivery and subsequent follow up of sales training for all new store openings.
•Created customer product workshops for utilization in stores, resulting in improved sales and customer retention.
Local Retail Sales Team
•Oversaw the hiring of all sales associates for a new sales initiative. This initial team produced sales results that exceeded expectations by over 24%.
•Responsible for the design of the sales training curricula for the new program which included approach strategies, a consultative sales process, presentation skills, sales cycle management, implementation strategies, and pricing strategies.
•Traveled with sales representatives to coach and improve performance resulting in new customer production that surpassed plan by 16%.
Business Services Division
•Assisted in the development of Sales Training curricula that drove a 22% increase in sales.
•Implemented a regional training schedule that maximized coverage and improved sales results.
•Developed and implemented “Foundations” new hire training program that reduced new hire turnover by 42%.
•Worked with business owners in the Business Services Division to assess performance gaps, and designed training curricula that improved selling skills.
District Sales Manager – Business Services Division March 1992 to April 1997
Philadelphia and New Jersey
Responsible for leading the Philadelphia and South Jersey sales team that exceeded sales and profit plan. Below is a recap of the district's accomplishments while under my supervision:
•1992 - Increased sales 20.3% over 1991.
•1993 - Named sales manager of the combined Cherry Hill sales teams totaling 17 account managers. Sales revenue $13.1 million.
•1994 - Exceeded $1 million in sales all 12 months. $16.1 million in sales revenue and a 22.9% increase over the previous year. 14 out of 17 of the district’s account managers met or exceeded plan.
•1995 - First quarter sales exceeded $4.7 million. 29.8% increase in sales revenue over the previous year. 15 out of 17 of the district's account managers met or exceeded plan.
•1996 – September sales exceeded $2.7 million. Year-end sales of $25.9 million resulted in a 24.1% increase over 1995.
•1997 - First quarter sales revenues were 116% of plan and 109% of Profit plan.
•Increased sales revenues $12.8 million in three years.
•Developed and implemented a process that dramatically increased customer retention.
•District annually maintained the highest sales revenue and profit percentage of the region.
I am a professional sales trainer and sales manager with over 20 years of business to business and retail sales and training experience. I am known for my enthusiastic and engaging training style and interact well with everyone from front-line workers to executives. In addition to my accomplishments in training, I have a proven record of success leading a business-to-business sales team that consistently met or exceeded revenue and profit goals.
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