Sales, Sales Support, Business Management Resume
|Desired Industry: Business/Management
|Desired Job Location: Sacramento, California
||Date Posted: 3/2/2009
|Type of Position: Full-Time Permanent
||Availability Date: 3/2/2009
||U.S. Work Authorization:
|Job Level: Experienced with over 2 years experience
||Willing to Travel: Yes, 25-50%
|Highest Degree Attained: Bachelors
||Willing to Relocate: Yes
An enthusiastic, results-oriented professional with over 10 years experience with a Fortune 500 company in Sales, Marketing, and Logistics. Areas of expertise include customer sales and support, business management, business process analysis, and project management. Also skilled in operations, market planning, problem solving, research, business analysis, adapting to change, making presentations, establishing relationships, and developing product knowledge. Experience with Oracle, Windows Vista, MS Excel, Power Point, Lotus Notes, PST, and SAP. Focused on sales and business operations where environment is high pressured.
APPLIED MATERIALS, Santa Clara, CA 2004-2009
Semiconductor Nanomanufacturing Technology
Senior Product Marketing Engineer 2006-2009
Sole Product Marketing Engineer assigned to North America, Korea, South East Asia, and China.
Managed booking and shipping systems, projects complied with all corporate policies and procedures.
Provided solutions that met customer equipment and process requirements by daily liaison with sales, manufacturing and technical product support teams, met all deadlines.
Monitored forecasting transactions, ensured metrics were reported accurately to CEO by resolving misalignment problems.
Completed all Clean booking deliverables, met required finance policies and GAP regulations, enabled revenue to be recognized.
Analyzed profit on all orders provided basis for setting business positions.
Reduced the number of customer requested options non-essential to the factory. Minimized late configuration changes and ensured accurate build requirements, reduced costs by 5% per system
Processed over 100 fabrication tool orders resulted in $500 million in revenue in a quarter; the largest work load in the business group.
Trained new PME hires in responsibilities, including use and function of databases, problem solving methods, and project management they were able work independently within five weeks.
Ensured new product release schedules were met by providing system milestone completion dates.
Facilities Planning Manager 2005-2006
Initiated, tracked, prioritized, and managed Facilities Service Requests for internal research and development projects. Assisted and facilitated mechanical/electrical engineers with contractors, finance department, operations, and project managers.
Reduced over 30% in project cycle time and costs by developing and maintaining strong relationships with all external and internal customers.
Business Process Development Analyst 2004-2005
Developed new and managed existing business processes through extensive research and analysis. Implemented best practice improvement opportunities throughout organization.
Introduced proactive improvement opportunities for internal service requests, and capital funding resulted in 30% reduction in cycle time.
Organized two meetings that reviewed project time and costs, identified problems, resolved them.
ENTERPRISE RENT-A-CAR, Sacramento, CA 2003-2004
Management Trainee 2003-2004
Primary associate to write and close rental contracts, create car sales referrals, and marketing.
Developed product knowledge which resulted in ranking 1st in sales in the Sacramento Region (July, 2004).
Developed and maintained a personal relationship with customers which resulted in overall customer satisfaction improvement from 85% to 95% in 2004.
WELLS FARGO BANK, La Jolla, CA 1998-2003
Sales and Operations
Senior Personal Banker 1999-2003
Primary branch associate to sell retail banking products, maintained customer portfolios, service relationships and cross-sold all products and services to new and existing customers.
Used profiling analysis tools to identify cross-sell opportunities and made outbound sales calls that increased product per customer ratio.
Developed product knowledge which resulted in ranking 1st in sales as a Personal Banker in district and 2nd in the Southern California Region in 2001.
Developed and maintained relationship with customers that resulted awards for outstanding customer service in 1999, 2000, 2001, and 2002.
Maintained positive relationships with Wells Fargo partners which resulted in maximized sales opportunities.
Lead Teller 1998-1999
Handled compliance of audit operations and regulatory issues. Duties also include workflow scheduling, transaction approval, and teller training.
Handled more complex services, transactions, problems, and inquiries which led to a higher customer to teller ratio.
Managed and supervised a team of 15 tellers to ensure sales and service goals which resulted in customer service and sales referrals awards.
UNIVERSITY OF CALIFORNIA, San Diego, CA 2003
Bachelors of Arts, Economics (Deans List)
Available upon request.
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