Problem Solving Program Manager and Strategic Analyst - Business Manag
Problem Solving Program Manager and Strategic Analyst - Business Manag
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Problem Solving Program Manager and Strategic Analyst Resume

Desired Industry: Business/Management SpiderID: 24818
Desired Job Location: St. Petersburg, Florida Date Posted: 2/5/2009
Type of Position: Full-Time Permanent Availability Date: immediately
Desired Wage: 30,000+
U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience Willing to Travel: Yes, 25-50%
Highest Degree Attained: Bachelors Willing to Relocate: Yes


Extensive experience in program management, account research, proposal and marketing strategy, technical solutions, and training. Ability to effectively interact with all levels of management and create implementation and solution strategies to enhance profitability for all parties involved. Exceptional leadership skills – ability to inspire a shared vision to others. Excellent interpersonal and communication skills, both written and verbal.


• Worked closely with team members and management to streamline evaluation process for vendor price change liability. Increased time effectiveness by reducing process to 25% of original length.
• Examined various areas of promotion execution and accounting processes, including rapidly changing vendor guidelines, Sales errors, and pricing issues. Helped to decrease vendor denials from team errors by over 80% over the past year.
• Aided in growth of TODS signage program –grew over 200% during employment with company
• Developed in-depth training manuals and presentations to increase proficiency and productivity; Trained several associates on in depth vendor guidelines and multi-step tracking and audit processes
• Provided vital insight on vendor denial issues due to sales errors and changes in vendor guideline that saved company thousands of dollars in vendor audits
• Provided key strategies, which led to two multimillion dollar contracts for Honeywell Inc.
Professional Experience

Cross Productions Richmond, Va 01/2003-03/2006
Performed all Information systems support, post-production, and duplication. Authored comprehensive manuals for postproduction processes.

Circuit City Richmond, VA 09/2004/04/2005
Excelled in sales, technical support, and customer service. Consistently resolved customer service issues and improved customer satisfaction ratings for the department..

Triangle Rent-A-Car Richmond, VA 4/2005-9/2005
Actively executed all aspects of the rental care industry, including: reservations, rentals, returns, damages, and various customer issues. Rented over twice as many vehicles as any other associates.

Virginia Logos, LLC (Lamar advertising) Richmond, VA 9/2005-9/2006
Managed the Travel Services aspect of the 511 Virginia Program. Responsibilities included sales, contracts, billing, presentations, customer service issues with all programs, and customer feedback reports. Performed sales follow up and collections assistance with the TODS program.

Spherion Staffing Clearwater, FL 11/2006-1/2007
Spherion is an on-site staffing agency for Tech Data Corp

Tech Data Corp Clearwater, FL 01/2007-01/2009
Cross-referenced sales orders with vendor to ensure eligibility for vendor sales promotions and minimize risk to company. Performed complex research to errors diagnose and correct errors that would have led to corporate loss of income. Worked with various departments and levels of management to Initiate and carry out solutions to streamline processes and enhance productions. Provided expedient and accurate support to ensure millions of dollars in corporate revenue.

Lee University Cleveland, TN 1998-2002
Bachelor of Science Degree

Microsoft Office
Word Advanced
Excel Proficient
Access Proficient
Outlook Advanced
FrontPage Proficient

Video Editing
Final Cut Pro, Adobe Premiere Advanced
Adobe Photoshop Basic

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