VP Director of IT - Executive Resume Search
VP   Director of IT - Executive Resume Search
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VP / Director of IT Resume

Desired Industry: Executive SpiderID: 23614
Desired Job Location: gilbert, Arizona Date Posted: 12/2/2008
Type of Position: Full-Time Permanent Availability Date: 12/15/2008
Desired Wage:
U.S. Work Authorization:
Job Level: Management (Manager, Director) Willing to Travel:
Highest Degree Attained: Willing to Relocate:

IT professional with over 18 years management and hands-on experience providing technology solutions to support strategic business objectives. Leader known for ability to negotiate win-win solutions and gain buy-in at all levels of the organization. Decision making is guided by unquestioned integrity and strong personal ethics.

Director, IT Hosting Services – TSYS Acquiring Solutions, Tempe, AZ 2006 to Present

Responsible for 7x24 operations, including support of 3 data centers consisting of over 200 UNIX servers and 350TB of Hitachi and EMC storage. Managed a budget of $13.9M and a staff of 12. Negotiated hardware and software acquisitions, in addition to service and maintenance contracts. Directed the design, build, and implementation of new infrastructure system technologies and ensured establishment of standard platforms across all offices. Responsible for strategic initiatives, research of new system technologies, product selection and approval process for all Network, Server and Telecom equipment and services.

➢ Re-engineered web complex server environment and saved over $1M by moving from IBM P series to HP blades running VMware and SUSE Linux, plus an additional $150k in annual maintenance savings.
➢ Lead technical teams supporting deployments of HP x86 and Itanium servers, Cisco 6500 routers, PIX firewalls and Avaya call center infrastructure.
➢ Negotiated an $800k discount and moved from Tier 2 to Tier 1 storage.
➢ Reduced data center footprint by 35% by moving to blades/VMware. An estimated $15k in annual cooling and power savings is planned for 2009 and beyond.
➢ Maintained a 100% uptime of our core infrastructure that supports over 500 million credit card transactions monthly.

Director, IT Support Services – Direct Alliance Corporation, Tempe, AZ 2000 to 2006

Responsible for Telecommunications, Desktop/Network Support, Quality Assurance, Facilities and Help Desk groups supporting over 2,100 local and international users. Provided leadership to 4 managers with 28 direct reports and over 35 outsourced functional QA testers in India/China. Developed, deployed, and managed an IT budget of over $5 million.

➢ Replaced antiquated Nortel phone system with Avaya G3r system, improving uptime from 89.7% to 100% over a 5 year period.
➢ Responsible for contract negotiations with Microsoft, IBM, AT&T, and Mercury to reduce cost for all hardware and software purchases and all telecommunication expenses.
➢ Led special Business Analyst project to author business/functional use cases (80/650) to fulfill enterprise software application requirements.
➢ Implemented business process testing and automated software regression solution using Mercury’s Quality Center application.

➢ Emerging Technologies ➢ Business Continuity Planning ➢ Operational Efficiency
➢ Telecommunications Strategic Planning
➢ Metric Management and Reporting
➢ Data Center Design
➢ Network Performance
➢ Capacity Planning
➢ Facilities Management
➢ Hardware/Software Upgrades ➢ IT Governance
➢ Workflow Design & Implementation
➢ Sarbanes-Oxley / SAS70 / PCI
➢ Organizational Redesign
➢ Software Development Lifecycle
➢ Help Desk Operations ➢ Software Design Models
➢ Functional/Technical Quality Assurance
➢ Configuration Management
➢ Quality Performance Engineering
➢ Automated Software Testing
Telecommunications Technology – VOIP - Interactive Voice Response (IVR) – IT Governance Implementation - Needs Assessment – Emerging Technologies – Vendor Partnerships – Client Server Architecture – Disaster Planning and Recovery – Data Networks – LAN / WAN Design and Implementations – HP and IBM servers – Cisco Routers – PIX Firewalls – HPUX – AIX – Linux – SUSE – Vmware – Adventnet and OpenView monitoring -

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