event planning, organizational management - Recreation Resume Search
event planning, organizational management - Recreation Resume Search
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event planning, organizational management Resume


Desired Industry: Recreation SpiderID: 21872
Desired Job Location: Gilbert, Arizona Date Posted: 7/28/2008
Type of Position: Full-Time Permanent Availability Date: ASAP
Desired Wage: 80000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: Yes, 25-50%
Highest Degree Attained: Bachelors Willing to Relocate: Yes


Objective:
JAMES A. FOSSENKEMPER
3067 E. Washington Avenue
Gilbert, AZ 85234
P: 480-635-9834
E: jimshel4@cox.net
OBJECTIVE
To obtain a management position within your organization through the use of exceptional managerial, organizational and customer service competencies.
SUMMARY OF QUALIFICATIONS
• Effectively forecasted and managed a $5.5 M operating budget contributing to the overall profitability of the business
• Successfully managed a $500,000 new construction project on time and under budget
• Consistently achieved a 92% Member Satisfaction Score
• Successfully managed up to 50 employees
• Active volunteer in the Tempe Diablos, a not for profit organization, successfully chairing community programs, most recently High School Excellence and the Insight Bowl Welcoming Committee
• Dedication and commitment as a hard-working manager
• Self motivated, business and civic minded professional
PROFESSIONAL SKILLS
Operations Management:
• Performed all management functions for recreation and community program environments including:
o Budget, Forecasting and Planning
o Event Planning
o Payroll
o New Hire Orientation and Training
o Teambuilding
o Employee evaluation and mentoring
o Customer/member service
o Program management
Customer Service:
• Created a Customer Service Manual to enhance member satisfaction
• Implemented an innovative Member Satisfaction Survey, monitored monthly, resulting in a 15% improvement in overall scores
• Designed and developed a Customer Loyalty Program that enhanced the member experience resulting in a 7% annual increase in program participation and profitability
Fundraising/Volunteer/Community Relations:
• Devoted time and energy to promote, organize, and support community-based programs focusing on youth and education
• Successfully lead several committees and events helping support the Tempe Diablos goals and enhancing community outreach
• Interacted with a wide variety of members, business, and community leaders to achieve business objectives and create a positive environment
Event Planning:
• Directly responsible for over 1,000 corporate events
• Managed financial aspects of all program activities and kept appropriate financial records
• Raised over $200,000 for the Leukemia Society and $30,000 for the Cancer Society by organizing and administering multiple events
Computer Skills:
• Proficient in using MS Office packages including Word, Excel, PowerPoint, and Outlook
• Budgeting and Forecasting Software: Timesaver, MMS, Springer-Miller, Delphi, EZLinks
EMPLOYMENT HISTORY
2008 – Pres: Weekend Manager, YMCA, Tempe, AZ
2003 -2007: Operations Director/GM, Phantom Horse Golf Club, Phoenix, AZ
1997 – 2003: Head Golf Professional, Stallion Mountain Country Club, Las Vegas, NV
1988 – 1997: Golf Professional/Event Planner, Pointe Hilton South Mountain, Phoenix, AZ
1984 – 1987: Outside Supervisor, Marriott’s Camelback Golf Club, Scottsdale, AZ
COMMUNITY SERVICE
Committee Chair, Tempe Diablos, 2004 – Present
Events: High School Excellence, Insight Bowl Welcoming Committee, Vocational Student Grants, Tempe Diablo Golf Tournament, Spring Training Baseball, Casino Capers, College Scholarships, Elementary Excellence, and Social Events
EDUCATION
University Nevada Las Vegas, BS Recreation Management - 2000


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