|Desired Industry: Part Time
|Desired Job Location: Chino Hills, California
||Date Posted: 10/3/2007
|Type of Position: Part-Time Permanent
||Availability Date: 100307
|Desired Wage: 15000
||U.S. Work Authorization: Yes
|Job Level: Experienced with over 2 years experience
||Willing to Travel: No
|Highest Degree Attained: MBA
||Willing to Relocate: Undecided
To obtain a part time position from home
•Prepare, monitor, and maintain computerized accounts payables and receivables.
•Verify accuracy of purchase orders and invoices.
•Resolve problem areas, by finding a resolution to the issues.
•Implemented the billing system to maintain cordial relations with clients (online bill pay).
•Create customer invoices.
•Effective with collecting on past due invoices, by making appropriate recommendation.
•Prepare conditional and unconditional releases (progressing billing or final billing), when needed.
•Some marketing; Identifying target audience and branding products and service.
•Make appropriate recommendation in scope of authority on past due commercial accounts.
American Honda Motors/Acclaim Solution-California
Administrative/Customer Service (Call Center)
Create cases for product updates, recalls and follow up on product complaints from customers.
•Locate resources for issues and design the best resolution too the issues.
General Motors Accepting Corporation-California/Michigan
Leasing/Retail Administrative/ Customer Service Supervisor (Call Center)
•Responsible for the supervision of a staff of fifteen customer service representative.
•Evaluate the existing customer service strategy and Identified areas of opportunity and improvements.
•Manage service quality, technical infrastructure, and provide customer information as needed.
•Developed and maintained specific metrics to measure each representative’s performance and identified opportunities to improve service and the overall profitability of the company.
•Research to from resolutions to customers related issues and interfaced with senior management.
•Make appropriate recommendation in scope of authority on past due accounts (lease/retail auto loans-collections). Follow up, on leases at maturity.
•Train/mentor new employees.
•Created reports and graphs for calls, and calls times for a given time period.
•Maintain employee’s schedules and performance review.
•Assisted in the development of new policies and procedures.
•Managed a high-volume workload within a deadline-driven environment.
•Resolved an average of 550 inquires in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
General office administrative
Assist varies companies with general office duties.
Customer service specialist
•Assist customer with commercial /personal lines insurance, and worker compensation.
•Setup claims, and process rimbursement checks.
University of Phoenix, California
Completing Master of Business Administrator
University of Phoenix, California
Bachelor’s Degree; Business Management
Phillips Jr. College, California
Associate Degree; Accounting
Microsoft word, Excel, Power point, Project management, Quick Books, EDSNET and SAWIN data service
Available upon request.
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