Implementation Training Specialist - Computer Software Programming Res
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Implementation/Training Specialist Resume
Desired Industry: Computer Software/Programming
Desired Job Location: Pittsburgh, Pennsylvania
Date Posted: 9/21/2007
Type of Position: Full-Time Permanent
Availability Date: ASAP
Desired Wage: 40,000.00
U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience
Willing to Travel: Yes, 50-75%
Highest Degree Attained: Bachelors
Willing to Relocate: No
Seeking a position in an implementation/training capacity that will provide the opportunity to manage projects to the customer satisfaction while all the time continuing to educate myself both on the companies product as well as new technologies.
Micros Systems Inc. Jan/2006 to July/07
1. Implement and Train new clients on use of POS Software
2. Manage multiple projects (2 to 3 per month)
3. Train staff on interpretation of reports generated by Software
4. Interact with Ownership, Project Managers and Vendors for correct and on time installation
5. Schedule Timeline for different steps of Project to complete.
6. Interact and advise Sales team of product capabilities and lead times
Multi Systems, Inc. May/2002 to Jan/2004
Quality Assurance Analyst/Technical Support Analyst
1 Quality tested all company software prior to general release
2 Resolved customer issues by phone or on-site, also work with development team to address issue.
3 Composed users manual for employees in regard to new company software
4 Lead company representative for certification of software for corporate clients
5 Ability to write SQL Queries.
6 Recognized for first call resolution
Hospitality Solutions International Feb/1999 to Jan/2002
Installation Training Specialist/Quality Assurance Software Tester
1 Company representative for installation and training of software for clients on a national and international basis
2 Onsite interaction with software vendors to oversee system integration
3 Trained both hourly and salaried adult employees in a classroom environment with regard to use of software
4 Responsible for preparing project reports regarding Installation
5 Installed and configured Microsoft Operating System
Gannon University, Sept. 1983 – May 1988
Earned: Bachelors of Science in Industrial Management
University of Phoenix, 1998
Pursued coursework in Accounting
Worked with SQL and Crystal Reports
Available upon request.
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