Operations - Dispatch Manager - Transportation Air, Sea & Land Resume
Operations - Dispatch Manager - Transportation Air, Sea & Land Resume
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Operations - Dispatch Manager Resume

Desired Industry: Transportation/Air, Sea & Land SpiderID: 12939
Desired Job Location: miami, Florida Date Posted: 5/24/2007
Type of Position: Full-Time Permanent Availability Date:
Desired Wage:
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Bachelors Willing to Relocate: Undecided

Over ten years of experience providing quality assurance and operational management in the logistics, freight transportation and luxury travel service industries. Experienced coordinator of national fleet and personnel availability, allocation and scheduling. Strong analytical skills and knowledge of statistical analysis, performance metrics, budgeting, planning and compilation of company emergency, training and safety manuals.

Coastal Car and Limousine (2005-2006)
Logistics/Dispatch Manager
• Structured and delivered new-hire orientations and ongoing training/customer service/dispatch programs for staff.
• Review of contract compliance.
• National fleet and personnel allocation, maintenance and arrangement to ensure conformity with applicable state licensing and standards.
• Development and implementation of safety, training and emergency company policies.
• Daily monitoring of usage, treatment, geographical placement and allocation of company fleet and personnel resulting in an increase of company (ROI), and decrease in company maintenance and outsourcing expenditure.
• Creation from start-up of dispatch department to ensure accurate nationwide routing, timely utilization of GPS tracking tools and financially viable utilization of company personnel and vehicles.
• Analysis of client base and usage history to track existing customer patterns for accurate forecasting of future fleet performance, allocation, and revenue objectives.
• Continuous training with all departments to resolve customer complaints, improve customer relationship development and gather information to design and implement process options to meet customer needs.

Ryder Integrated Logistics (2002 –2005)
Customer Logistics Manager.
• Operational management, all transportation and warehousing responsibilities for a 3PL operation.
• Direction, routing, loading and coordination of over sixty straight trucks to facilitate the execution of up to 900 daily home freight deliveries.
• Monthly invoice billing and reconciliation; K.P.I. preparation and shared P & L responsibility for an $8m Dedicated Contract Carriage home delivery operation; Active participant in the preparation and maintenance of monthly and annual budgets, forecasting of fiscal requirements and initiation of corrective actions.
• Managed and insured timely associate performance reviews, development, succession planning, on-boarding and development of the Management Team. Ensured company policies were communicated, administered and enforced (i.e. accounting, operational, regulatory and administrative) with the development of staff consistent with site turnover objectives.

World Courier Ground Inc. (1994 – 2002)
Customer Service Operations, Driver Management and Route Services.
• Researched and resolved customer disputes with regards to billing and time constraints.
• Implemented cost effective warehouse inventory control, distribution measures and transportation solutions.
• Monitored bills of lading. Arranged and dispatched freight transport inclusive of hazardous materials in accordance with O.S.H.A. guidelines and ISO certification procedures. Dispatch of point to point deliveries.

University of the West Indies, Kingston, Jamaica (1989-1992)
Bachelor of Arts - Language, Mass Communications with Social Sciences. (Hons)

University of Miami (school of law) (1993-1995)

Microsoft Office, Odyssey, Excel, GT3, Paragon, Internet Explorer, AS400, Sarbanes Oxley Training, Lotus Notes.
Attended Diversity and Management Training seminars.

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