Field Service Manager Resume
|Desired Industry: Biotech
|Desired Job Location: New Haven, Connecticut
||Date Posted: 4/4/2007
|Type of Position: Full-Time Permanent
||Availability Date: immediate
|Desired Wage: 90,000
||U.S. Work Authorization: Yes
|Job Level: Management (Manager, Director)
||Willing to Travel: Yes, 25-50%
|Highest Degree Attained: High School/Equivalent
||Willing to Relocate: Yes
To secure a position where my experience in Field Service Management, excimer lasers and laboratory instrumentation can be of mutual benefit to my employer, my customers and myself.
Experience May 1988 – March 2007 Advanced Medical Optics, Inc. Santa Clara, CA
(formerly Visx, Inc. and Taunton Technologies)
Regional Service Manager 2/97-3/2007
Field Service Supervisor 10/95-2/97
Staffed and developed the Southeastern Region from zero to the current fourteen field service engineers covering 9 states and Puerto Rico.
Supported third party service organizations in Latin America and the Middle East.
Managed the transition from low usage clinical trials service through FDA approval to the current 375 fully utilized systems.
Maintained an average of less than six service calls per system per year.
Helped standardize formats, policies and procedures for electronic filing of service reports, time sheets and expense reports.
Managed Regional activities under budget through three consecutive years of greater than forecast growth, while achieving all set goals.
Field Service Engineer 1992-95
Maintained excimer lasers through FDA clinical trials.
Visx 2020A, Visx 2020B, Star and Taunton Technologies 2000 & 2015
• Managed all Taunton Technologies Service after merger.
Quality Assurance Manager, Taunton Technologies 5/88-1992
• Staffed and developed start-up QA and field service organizations to support ten clinical trials sites throughout the United States.
• Installed and maintained systems in the field.
• Assisted in the manufacture & development of the prototype systems.
• Developed system and component QA procedures.
• Developed GMP policies and procedures.
• Supported technology transfer to VISX after the Taunton/Visx merger.
June 82- May 88 Nanometrics, Inc. Sunnyvale, CA
Field Service Manager, Spectrophotometric Division
Refined and manufactured infrared microspectrophotometers in the Wilton, CT office.
Assumed Eastern Reg. Svc. Mgr. duties for all optical products after relocation of Spectro Div. To California.
Serviced SEM, UV, Visible and Infrared products from 85-88.
Experience (cont.) Jan 77-Jun 82 Wilks Scientific/The Foxboro Co. Norwalk, CT
Electronic Technician---Built tested and serviced infrared spectro-photometers.
Group Leader of Electronic Test Dept.---Hired, trained and supervised electronic techs for production test of boards and systems.
Product Support Engineer--- provided engineering support for released infrared spectrophotometers.
1968-1969 &1973-1974 University of Bridgeport Bridgeport, CT
Electrical Engineering 58 credits 2.98 GPA
1976-1981 Norwalk State Technical College Norwalk, CT
• Electrical Engineering Technology (evenings)
• Continuing Education (on-line courses)
Motivating Employees (completed 1/07)
Available upon request.
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