Technical Software Trainer Resume
|Desired Industry: Computer Software/Programming
|Desired Job Location: Toronto, Ontario
||Date Posted: 3/15/2007
|Type of Position: Full-Time Permanent
||U.S. Work Authorization:
|Job Level: Experienced with over 2 years experience
||Willing to Travel:
|Highest Degree Attained:
||Willing to Relocate:
NEW YORK DEPARTMENT OF EDUCATION, New York, NY. 09/2002 to Present
Appointed Elementary Technology, Science and Dance Teacher
„X Teaching Technology, Science and Dance at P.S.19, Region 2, District 11, Bronx.
PEOPLESOFT, Amsterdam, The Netherlands 05/2001 to 10/2001
Senior Technical Engineer
„X Provide technical support and manage service delivery to highly complex enterprise software implementations.
„X Trained local PeopleSoft Account Executives, CSEs, PGS consultants, Customer Care analyst and implementation partners on support and development policies, in particular, quality control of resolutions and fixes, communication management, and escalation procedures.
PEOPLESOFT, Amsterdam, The Netherlands. 03/1999 to 05/2001
Technical Implementation Consultant
„X Assist with business requirements by gathering and capturing 'current state of the business' processes.
„X Lead an effort to recommend Business Process Improvements to align processes with industry standards.
„X Design, develop, and test technical functionality in PeopleSoft HRMS and Financials modules.
„X Identify and resolve technical upgrade issues throughout the project lifecycle including system programming and testing.
„X Create detailed end user documentation and training.
„X Experience with the use of PeopleTools, PeopleCode, Query, Application Engine, SQL, SQR, Chrystal Reports and nVision.
„X Relational database experience with Oracle 8x/9x and PeopleSoft 8x.
„X Lead PeopleSoft consultant for Euro conversion projects.
BAAN COMPANY, Barneveld, The Netherlands. 03/1998 to 03/1999
Test Engineer/ Trainer
„X Developed, taught, evaluated and maintained the Mercury Interactive TestSuite Training for employees and customers.
„X Developed, ran, analyzed, reported and maintained Automated Regression Testing for the Baan ERP sofware using Mercury Interactive Test Tools.
„X Developed a new position within the TTEC called the Automated Testing Engineer. A liaison position between the manual Functional Test Team and the Automated Testing Tools Team.
YORK UNIVERSITY, Toronto, Canada 09/1994 to 09/1995
„X Appointed liaison between two Metro Toronto high schools and York University¡¦s Faculty of Environmental Science.
„X Developed and scheduled workshops for teachers and students on race relations, gender issues and environmental topics. Assisted in the development of environmentally based curricular and extracurricular projects.
NORTH YORK PARKS AND RECREATION DEPARTMENT, Toronto, Canada 05/1993 to 05/1996
Leadership Training and Development Coordinator
„X Developed and facilitated a Youth Leadership Program.
INFORMATION TECHNOLOGY INSTITUTE, Toronto, Canada 03/1998
Post-graduate Diploma in Applied Information Technology
YORK UNIVERSITY, Toronto, Canada 05/1994
B.Ed., Bachelor of Education (Primary-Junior)
Awarded Ontario Teacher Certification on 30/06/1994
YORK UNIVERSITY, Toronto, Canada 05/1991
B.F.A., Bachelor of Fine Arts (Honors)
Available upon request.
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