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Interpreter Services Assistant Job
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| Employer Name: International Rescue Committee |
SpiderID: 9940841 |
| Location: Phoenix, Arizona |
Date Posted: 11/10/2020 |
| Wage: |
Category: Interpreter/Translators |
| Job Code: |
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| Number Of Openings: 1 |
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Job Description:
Job Summary
The Interpreter Services Assistant supports the delivery of high quality, reliable, in-person and remote language interpretation to internal and external IRC customers by fielding interpretation requests, scheduling interpreters, troubleshooting issues, satisfying recordkeeping requirements, and providing high levels of customer service.
Major Responsibilities:
Respond to questions related to interpreter services programming via phone, email, or in-person.
Field internal and external customer requests for interpretation services, matching and scheduling interpreters based on customer requirements and interpreter qualifications and availability.
Independently resolve conflicts, escalating issues as necessary to the Interpreter Services Supervisor.
Build and maintain positive relationships with staff, customers, and interpreters.
Provide assistance to interpreters or users in the use of virtual platforms and troubleshoot any related issues.
Assist with scheduling, proctoring, and delivery of interpreter language proficiency testing.
Provide general administrative support and contribute to special projects.
Comply with all IRC policies, procedures and protocols including adherence to the IRC Way and Child Safeguarding.
Other duties as assigned.
Job Requirements:
Job Requirements:
High school diploma or equivalent required. Bachelors degree preferred.
Demonstrated professional experience providing high levels of customer service required.
Prior scheduling experience strongly preferred.
Demonstrated ability to remain organized, prioritize effectively, and meet deadlines within a fast-paced, rapidly changing environment.
Ability to effectively communicate clearly and concisely in spoken and written English with people at varying language proficiency levels.
Strong command of virtual communication platforms.
High level of professionalism, discretion, and sound judgment. Strong interpersonal and diplomacy skills.
Attention to detail and accuracy in work outputs.
Ability to work both as part of a team and to work independently.
Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint). Ability to learn other computer software programs.
Experience working in a diverse, multi-cultural environment preferred.
In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card.
Job Criteria:
Start Date:
Position Type: Part-Time Temporary
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:
Job Benefits:
Health/Dental Benefits, Retirement Benefits, Paid Holidays, Vacations, and Sick Leave, Life and/or Disability Insurance
Company Profile:
The International Rescue Committee (IRC) helps people whose lives and livelihoods are shattered by conflict and disaster to survive, recover, and gain control of their future. Founded in 1933, the IRC is at work today in more than 40 countries and in 26 U.S. cities. The IRCs Resettlement, Asylum and Integration (RAI) department creates opportunities for refugees and other vulnerable migrants to survive and thrive in the US. RAI serves nearly 50,000 individuals each year in the US through a diverse portfolio of programs aimed at achieving outcomes in five impact areas: Health, Safety, Economic Wellbeing, Education, and Power.
Contact Information:
| Contact Name: Renee Stedman |
Company Type: Employer |
| Company: International Rescue Committee |
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| City: GLENDALE |
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| State: Arizona |
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| Zip: 85302 |
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Web Site: http://www.rescue.org/careers
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