Clinical Business Operations Representative job Miami Florida
Clinical Business Operations Representative job Miami Florida
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Clinical Business Operations Representative Job

Employer Name: SpiderID: 9891254
Location: Miami, Florida Date Posted: 10/16/2020
Wage: Negotiable Category: Law Enforcement/Security/Safety
Job Code: R100042297

Job Description:

The department of Neurology is actively seeking a Clinical Business Operations Representative. The Clinical Business Operations Representative facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent in this position performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient-care and records. This role will also assist patients in a courteous, efficient and professional manner and ensure adherence to divisional and departmental service standards.


Assists the department in managing expectations surrounding pre and post patient care. Obtains or reviews all patient demographic information, insurance information and referral numbers. Reviews clinical records for completeness including authorization, signatures, missing data and other patient information. Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software. Greets visitors and callers, handles their inquiries, and directs them to the appropriate persons according to their needs. Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice. Provides coverage for responsibilities of co-workers when assigned or as need arises. Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis. Maintains confidentiality of all information. Adheres to University and unit-level policies and procedures and safeguards University assets.

Answer calls using the calling attendant to schedule escalated appointments or route messages to specific physicians and care teams. Place outbound calls in response to patient questions. Place outbound calls for patient appointment reminders. Assist with inbox messaging in uchart as directed. Assist with processing medical records.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.


  • High school diploma or equivalent

  • Minimum 3 years of relevant experience

Knowledge, Skills and Attitudes:

  • Skill in data entry with minimal errors.

  • Ability to communicate effectively in both oral and written form.

  • Ability to work evenings, nights, and weekends as necessary.

  • Skill in collecting, organizing and analyzing data.

  • Ability to work independently and/or in a collaborative environment.

  • Commitment to the University's core values.

Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:
Contact Name: University of Miami Health System Company Type:
Company: University of Miami Health System

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