Clinical Business Operations Representative job Miami Florida
Clinical Business Operations Representative job Miami Florida
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Clinical Business Operations Representative Job

Employer Name: SpiderID: 9891048
Location: Miami, Florida Date Posted: 10/16/2020
Wage: Negotiable Category: Law Enforcement/Security/Safety
Job Code: R100042352

Job Description:

The Patient Access department at Bascom Palmer Eye Institute is actively seeking a Clinical Business Operations Representative. This position reports to the Supervisor, Clinical Business Operations and is responsible for independently performing all the functions related to On-site Patient Access, Ancillary/Clinic Support Services and Providers' clinical activities within the assigned clinical area/service line. This position supports UHealth's vision, mission, goals and objectives by providing efficient patient support services and demonstrating a commitment to service excellence.

Core Functions:

  • Assist with the coordination of the day to day providers' clinical activities within the assigned clinical area/service line.

  • Ensures that clinic exam rooms are clean, orderly, and well stocked with necessary supplies

  • Reboots exam room computers and ensures before start of clinic and ensures all applicable software are functioning properly.

  • Prints appointment arrivals, verifies testing pre-ordered by the providers, ensure testing are financially cleared.

  • Initiates financial clearance by contacting onsite insurance verifier, international department, worker's comp department.

  • Links arrived appointments to the designated area and updates event log through EMR portal

  • Logs patient time of arrival on Daily Physician Schedule ensuring that all patients are accounted for.

  • Assists with starting UChart and Merge software images for providers prior to rooming patient.

  • Responsible for rooming patients and ensuring timely exam room turnover.

  • Other duties as assigned.

Job descriptions are not intended, and should not be construed to be an exhaustive lists of all responsibilities, skills, and efforts or working conditions associated with a job. Management reserves the right to revise duties as needed.

Core Requirements:

  • High school diploma or equivalent; Bachelor's preferred.

  • Minimum 3 years of relevant experience

Knowledge, Skills, and Abilities:

  • Excellent verbal and written communications skills in English. Multilingual (English/Spanish, English/Creole, English/French, English/Arabic) a plus.

  • Must possess excellent, critical thinking, analytical, troubleshooting, problem resolution, and customer service skills.

  • ​Must be able to function independently and exercise sound judgment in making decisions consistent with departmental guidelines/objectives.

  • Ability to handle multiple tasks simultaneously and float to multiple areas as needed

  • Punctuality, attendance, flexibility and adaptability are essential in order to meet departmental needs and ensure appropriate clinic flow.

  • Excellent interpersonal skills and ability to work effectively with physicians, co-workers, other departments and patients of all ages, and from across a broad range of cultural and social economic backgrounds.

  • Knowledge of medical terminology.

  • Ability to work as an integral team member under minimal supervision, in a fast-paced, complex and highly stressful environment

  • Ability to coordinate, prioritize, and organize work and patient flow.

  • Ability to show tolerance and sensitivity in stressful situations and safeguard confidential information in accordance with established policies and HIPAA laws.

  • Computer literate and ability to use multiple systems and acquire proficiency in the following electronic systems: UChart Cadence/Prelude/Enterprise Billing, Availity, Radiant, PACS, Merge, Intellidose, Experian and all online verification systems used by contracted payors.

Any appropriate combination of relevant education, experience and/or certifications may be considered.

Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:
Contact Name: University of Miami Health System Company Type:
Company: University of Miami Health System

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