Sr. Patient Access Representative job Miami Florida
Sr. Patient Access Representative job Miami Florida
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Sr. Patient Access Representative Job

Employer Name: SpiderID: 9891027
Location: Miami, Florida Date Posted: 10/16/2020
Wage: Negotiable Category: Law Enforcement/Security/Safety
Job Code: R100042356

Job Description:

The Patient Access Department has an exciting Opportunity for a Sr. Patient Access Representative.

Responsible for independently coordinating and performing all the functions related to On-site Patient Access and Ancillary/Clinic Support Services for both POS 11 and 22 multi-specialty clinics, and hospital departments across the UHealth system. This position supports UHealth's vision, mission, goals and objectives by providing efficient patient centric on-site patient access and ancillary/clinical support services and demonstrating a commitment to service excellence.

Knowledge, Skills, and Abilities:

  • Excellent verbal and written communications skills in English. Bi-Lingual (English/Spanish, English/Creole, English/French, English/Arabic) a plus.

  • Must possess excellent, critical thinking, analytical, troubleshooting, problem resolution, and customer service skills.

  • Excellent mathematical and cash management skills.

  • Must be able to function independently and exercise sound judgment in making decisions consistent with departmental guidelines/objectives.

  • Ability to handle multiple tasks simultaneously and float to multiple areas as needed

  • Punctuality, attendance, and flexibility essential in order to meet departmental needs and ensure appropriate clinic flow.

  • Excellent interpersonal skills and ability to work effectively with physicians, co-workers, other departments and patients of all ages, and from across a broad range of cultural and social economic backgrounds.

  • Knowledge of medical terminology preferred.

  • Ability to work as an integral team member under minimal supervision, in a fast-paced, complex and highly stressful environment

  • Ability to coordinate, prioritize, and organize work and patient flow.

  • Ability to show tolerance and sensitivity in stressful situations and safeguard confidential information in accordance with established policies and HIPAA laws.

  • Computer literate and ability to use multiple systems and acquire proficiency in the following electronic systems: UChart Cadence/Prelude/Enterprise Billing, Passport HealthWorks Compliance Checker, Availity, RIS-PACS, CaneCare, UMCare, Intellidose, MCSL, Experian and all online verification systems used by contracted payors.

  • Perform other duties as assigned based on departmental needs.

Education Requirements (Essential Requirements):

  • High School Diploma required.

  • Bachelor's degree preferred.

Work Experience Requirements (Essential Requirements):

One (1) year experience in a healthcare or customer service - related setting preferred.

Consideration will be given to an appropriate combination of education/training, and proven experience.

Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:
Contact Name: University of Miami Health System Company Type:
Company: University of Miami Health System

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