Technical Systems Analyst job Washington District of Columbia
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Location: Washington, District of Columbia
Date Posted: 9/25/2020
Category: Information Technology
Incident Management Triage and Resolution: Engage our regional business partners through the global ticketing system by reviewing and providing the initial analysis for new production incidents related to all company digital properties.
Process Improvements and Documentation: Create and update documentation of existing processes. Coordinate with product teams to develop new triage processes for new products and updates to existing products.
Technical Liaison with Regional Business Teams: Facilitate review and priority sessions with regional teams in order to gain continuous feedback.
Develop comprehensive understanding of the business processes as well as a strong working rapport with business users.
Acquire the necessary knowledge to understand how the digital platforms are connected to the Content Management Systems, Product Information Management System, Middleware and ERP systems.
Data-Driven Analysis/AIOps: Develop new methods of using data to support the automation of triage activities.
Bachelor degree in Computer Science or equivalent experience.
2 - 4 years of related business experience.
Strong written and oral communication skills. Ability to communicate with internal customers in a nontechnical manner.
Experience directly interacting with business support teams and/or direct customer support.
Must be able to work effectively as a member of a team in a matrix reporting environment.
Must possess strong problem solving and troubleshooting skills.
Be performance driven and perform well with minimal supervision.
Be a quick learner and be open to working on new technologies if needed.
Prior work experience in one of WebSphere Commerce, Commergent or Hybris would be strong plus.
Experience in Agile delivery methodology.
Experience working with GIT, JIRA, and Confluence would be nice to have.
Be flexible to work with some overlapping work overs onshore counterparts if needed and attend onshore calls
Experience working with Java, Spring, Web Services and AWS would be nice to have.
Proficiency in English.
Position Type: Contractor
Years of Experience Required:
Education Required: Bachelors
Contact Name: Saiful Islam Shakib
City: East Brunswick
State: New Jersey
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