Admissions Specialist job Malvern Pennsylvania
Admissions Specialist job Malvern Pennsylvania
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Admissions Specialist Job

Employer Name: SpiderID: 9835580
Location: Malvern, Pennsylvania Date Posted: 9/21/2020
Wage: Negotiable Category: Law Enforcement/Security/Safety
Job Code: ADMIS62421

Job Description:
Provide Contact Center-based support via phone, email, fax, and web to facilitate placement requests for those patients who choose DaVita visiting or permanent dialysis; Facilitate the placement by using the tools and resources associated with DGS; The position will facilitate the arranging of dialysis placements while providing service delivery excellence to build and establish strong hospital relationships. The position will need to be knowledgeable of the other treatment options within DaVita (In-Center Self-Care, Nocturnal, as well as, traditional In-Center Hemodialysis). The position supports the community in the event of an emergency making emergency dialysis placements to calling patients and teammates during emergency events to make sure all are accounted for and safe.

  • Respond professionally, promptly, and courteously to inbound calls, e-mails and faxed referrals and/or requests for treatment options

  • Request placement and/or respond to inquiries regarding treatment options via outbound calls, e-mail, and/or other designated contacts

  • Place outbound calls to Hospitals to complete placement requests

  • Willing and able to partner with Field Operations to visit Doctor's offices and Hospitals to build, enhance and/or establish those relationships.

  • Utilize all tools and resources to coordinate and complete the placement of a patient

  • Maintain data forms e-faxed from the field and enter in the appropriate database

  • Under the direction and supervision of the supervisor, develop and enhance processes to ensure effective growth within placements as well as treatment option modalities

  • Build positive relationships with Hospitals, Discharge planners, Case Managers, & DaVita teammates across the Village and provide customer service excellence

  • Achieve the metrics and goals set for the department

  • Comply with all HIPAA regulations regarding patient information to assure confidentiality of patient health information (PHI)

  • Excellent customer relationship and inter-company network building skills

  • Ability to empathize with all customers under stressful circumstances and yet remain operationally effective and focused on business goal

  • Organized, ability to multi-task with excellent time management and prioritization skills

  • Adherence to achieving the metrics and goals that are set for the department

  • Liaises with DaVita teammates at other locations to provide customer service excellence

PeopleShare is the leading Staffing Agency in the region and has temporary to hire and permanent jobs in Pennsylvania (PA) - King of Prussia, Center City Philadelphia, West Chester, Norristown, Conshohocken, Horsham, Lansdale, Montgomeryville, Hatboro, Wayne, Malvern, Media, Plymouth Meeting, Exton, Collegeville, Oaks, Phoenixville, Royersford, Pottstown, Media, Chester, and the Main Line. We have openings for receptionist, admissions specialist, data entry, customer service, clerical, collections, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, healthcare, warehouse, assembly, production and manufacturing, forklift, machine operators, maintenance mechanics and office managers.

PeopleShare and its affiliates (Best Practices and Reliance Staffing) provide equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:
Contact Name: PeopleShare Company Type:
Company: PeopleShare

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