ITM Maintenance Technician job Huntsville Alabama
ITM Maintenance Technician job Huntsville Alabama
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ITM Maintenance Technician Job

Employer Name: Redstone Federal Credit Union SpiderID: 9753715
Location: Huntsville, Alabama Date Posted: 8/7/2020
Wage: DOE Category: Maintenance/Janitorial Services
Job Code: R381
Number Of Openings: 1

Job Description:
Job Description Summary

Maintains RFCU’s fleet of ITM machines, parts and software; participates in day-today technical installation, administration, acquisition, troubleshooting and maintenance of machines, parts and software to ensure a stable ITM experience with no unplanned downtime.

Job Description

* Maintains a professional image and demeanor at all times consistently demonstrating Credit Union RISE Values and adhering to the Code of Ethics.  Delivers friendly, caring service to internal and external members.
* Responsible for receiving new ITMs, confirming the correct equipment is received and performing all necessary software diagnostics to ensure software can be appropriately installed on the ITM.
* Installs ITM software on machines in the ITM warehouse and tests the software to ensure the machine is ready to move to production locations; installs software updates at ITM locations as necessary.
* Troubleshoots and evaluates any mechanical failures of ITMs, determining repair or replacement of parts and carrying out the necessary maintenance or replacement installations.
* Performs regular physical checks of the Credit Union ITMs, visually inspect for burned out bulbs, check depository for proper operations and inspect the exterior, screen and immediate surrounding area
* Confirms the functional operation of the receipt, journal, statement and depository printers; replenish or replace any necessary paper and printer cartridges or ribbons as needed.
* Ensures that all ITMs are properly maintained, including but not limited to; clearing currency jams, receipt, journal and statement paper jams, cleaning the card reader and checking and clearing the media transports.
* Recommend process improvements to streamline RFCU’s current ITM setup and processes and assists in researching new equipment and systems .
* Complies with all applicable regulatory requirements and Credit Union policies and procedures.
* Adheres to all security procedures and maintains strict confidentiality of all member information.
* Completes training and self-study to achieve and maintain required knowledge of Credit Union products, services and overall operations.
* Completes required on-line regulatory and compliance training, on a semi-annual basis, including but not limited to; Bank Secrecy Act, Anti-Money Laundering and USA Patriot Act.
* Works scheduled hours and maintains punctuality.
* Performs other related duties as assigned or requested.

Job Requirements:

To perform this job satisfactorily, an employee must be able to carry out each essential duty competently.

The requirements listed below are representative of the education, experience, skills and abilities required.

* Bachelors degree in technology or other related field
* 1 years of ITM / ATM maintenance experience
* In lieu of a degree, a combination of education and experience will be considered.
* Completion of ITM Maintenance and Software Certification training from relevant vendor within 6 months, subject to vendor availability.

* Valid US driver’s license


The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Regular standing, sitting and walking.
* Using hands repetitively to handle, feel or operate computers and other standard office equipment.
* Reaching with hands and arms.
* Regular lifting and carrying in excess of 100 pounds.
* Good vision, including but not limited to; close and long vision, depth perception and ability to distinguish color and shades.
* Good hearing, in regular proximity and in louder work environments including but not limited to; warning signals and operating equipment sounds.


An employee in this job works in general office environment with part of the time-spent working outside on machines.  Occasionally exposed to moving mechanical parts and equipment, fumes or airborne particles, outside weather conditions and risk of electrical shock.  The noise level in the work environment is usually moderate. The employee’s work hours may include early mornings, evenings, weekends, holidays and on-call hours.

Redstone Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or status as an individual with disability. All qualified applicants will not be discriminated against on the basis of disability.

We are proud to be a Drug-Free and Tobacco Free Workplace.

Job Criteria:
Start Date: 8/7/2020
Position Type: Full-Time Permanent
Years of Experience Required: 1
Education Required: Bachelors
Overnight Travel:
Vacation Time:

Contact Information:
Contact Name: Human Resources Company Type: Employer
Company: Redstone Federal Credit Union
City: Huntsville
State: Alabama
Zip: 35893
Web Site:

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