Field Service Tech job Horace North Dakota
Field Service Tech job Horace North Dakota
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Field Service Tech Job



Employer Name: SpiderID: 9556427
Location: Horace, North Dakota Date Posted: 4/28/2020
Wage: $50 - $75 per year + great benefits, company vehic Category: Forestry
Job Code: TJOFLDTECH

Job Description:

Summary:


Our Field Service Technicians will solve problems and provide outstanding customer service. They will perform inspections, repairs and maintenance on Ag equipment and other related equipment remotely at customer's sites.


Essential Duties and Responsibilities:



  1. Challenge those who do not.

  2. Attend to the needs of our customers to ensure customer satisfaction while keeping company interests in mind.

  3. Help develop and maintain a local company culture that reflects our corporate culture: showing respect for employees and customers, striving for excellence, taking pride in our work and having fun.

  4. Operate in a safe manner; never sacrifice personal safety or that of others for any reason.

  5. Perform inspections, repairs and maintenance on agricultural equipment at remote locations according to the companies scheduling system.

  6. Assist the inbound phone support staff and supervisors relating to work prioritization, scheduling and dispatch.

  7. Assist sales personnel with product demonstrations, customer training, startup services and more.

  8. Learn precision Ag systems and components such that customers rely on you as a valuable resource in their proper use.

  9. Accurately maintain inventory by following company procedures for parts receiving, inventory relief, return of goods, and inventory movement tracking.

  10. Accurately record labor, miles, parts used, sublet items, etc. so that the company may accurately record warranty expenses, expenses related to whole goods and customer charged services. This information should be uploaded/sent to corporate daily.

  11. Accurately record all expenses and provide report documentation as directed.

  12. Ensure the maintenance, cleanliness and upkeep of company owned and leased assets and facilities.

  13. Maintain a clean, presentable personal image that reflects positively in the perception of customers.

  14. Take part in a weekly video conference with other stakeholders to share information, reflect on lessons learned and plan.

  15. Become a student of your profession: keep current with all company produced documents, connect with vendor and industry related sources to stay up to date and seize opportunities for training and betterment.



Experience, Knowledge, Skills, and Abilities:



  1. Positive minded individual

  2. Communicate effectively, verbally and in writing.

  3. Honest and trustworthy

  4. Provide a calming effect with customers and deescalate conflict situations.

  5. Constructively work with fellow employees and customers.

  6. Be flexible to prioritization changes and travel on short notice.

  7. Computer literate with general Microsoft Office applications (Outlook, Word, Excel) and have a willingness and ability to learn the needed functions of a business software package or specific applications related to our work.

  8. 3-5 years minimum experience in repair related work, ex: industrial maintenance, heavy equipment repair, ag equipment repair, truck & bus maintenance & repair.

  9. Air conditioning certificate or be willing and able to obtain one within 30 days of hire

  10. Own or purchase upon hire a mechanics tool set as specified by the company; specialized tools will be provided.

  11. Possess a valid driver's license with a clean driving record.



Educational Requirements:


- High school diploma or equivalent. A technical school or college diploma or certificate is preferred.



Expected Hours of Work


- The hours of work for our technicians will vary greatly throughout the year and will reflect the needs of our customers and work backlog. In the off-season one can expect a standard 40-50-hour work week, M-F. In-season this can expand to 60-70 hours + per week to include many Saturdays and potentially holidays (Memorial Day, July 4th) in season. Working on Sunday's will be avoided if possible.



Travel


- Most every day will require some amount of day travel throughout the state. Overnight travel will occur in season but is not expected to impact more than 1-2 nights per week. Company and outside training opportunities will require some weekly travel. It is not expected that this travel will impact more than 4-5 weeks per year once the initial training period is concluded.



Work Environment


- The work environment will be varied and dependent upon the day to day needs of the business. The environment will include working in a variety of weather conditions exposed to cold, heat, rain, sun and more. The work will be physically demanding to require the lifting of parts exceeding 50 lbs., standing, bending and reaching most every day.



Other Duties


- This job description is not designed to cover every potential activity that an employee in this job could encounter. Duties, responsibilities and activities may change at any time with or without notice. The company will make every effort to provide notice when it is possible.




If you'd like to get more information on this opportunity call/text Tyler Ollerich at 605-809-8537 or email at tyler.ollerich@gogpac.com


GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States for the past 30 years. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.


All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status.



All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.



GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States for the past 30 years. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.




Job Criteria:
Start Date: ASAP
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:


Contact Information:
Contact Name: GPAC Company Type:
Company: GPAC
City:
State:
Zip:

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