Customer Service Supervisor job Daytona Beach Florida
Customer Service Supervisor job Daytona Beach Florida
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Customer Service Supervisor Job



Employer Name: SpiderID: 9492400
Location: Daytona Beach, Florida Date Posted: 3/24/2020
Wage: Negotiable Category: Travel Agent
Job Code: R1000549

Job Description:





"



Principal Duties and Responsibilities:



Supervisors must keep both the company goals and customer expectations in mind when overseeing daily operations. Responsible to meet or exceed all performance goals. Coach and provide career development to the staff. Correct non-compliant behavior and impose disciplinary action as required. Understand the corporate culture, policies and goals, and take measures to implement these into daily work routines. Manage the operational activities of the department in accordance with established policies and procedures. Manage a staff of employees with varied duties. Administrative duties may include daily/weekly/monthly reports. Maximize operational performance for the station by adjusting to changes in operational conditions and pro-actively solving problems. Supervise, direct and monitor personnel in the completion of their duties and make adjustments, as necessary, to ensure on-time performance and quality customer service. Provide support when employee absence affects the operation. Other duties as assigned.



Minimum Qualifications:




  • Outstanding organizational skills and ability to multi-task

  • Ability to work independently, set and meet own deadlines

  • Ability to work well with all levels of management and support staff

  • Able to defuse conflicts among subordinate employees

  • Familiarity with MS Office Suite

  • Prior experience with internal controls processes for accountable items

  • Flexible schedule

  • At least 18 years of age

  • High school diploma or GED

  • Valid driver’s license


Preferred Qualifications:




  • Previous airline management experience

  • Current Piedmont employee with a minimum six months of service

  • Knowledge of basic airport procedures and fundamental job requirements for gate and ramp agents

  • Extensive knowledge of QIK

  • Bachelor’s Degree in Aviation, Business or related field






Work Environment:




  • Use of computers and other office equipment

  • Airport ramp environment, subject to varied weather conditions and elevated noise levels

  • All shifts including weekends, nights, holidays and/or irregular shifts


Physical Requirements:




  • Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs



  • Handle objects up to 70 pounds regularly, up to 100+ pounds occasionally, with assistance from co-workers or tools



  • Assist disabled customers


The above statements provide a brief description of the general nature of work performed and not intended to be a complete list of responsibilities, duties and skills required for this position. Duties and expectations are subject to change as needed.



Employment is contingent upon a clear Driving Record, 10-year Criminal History Records Check, and Drug Screen as required. We also require proof of High School or GED completion.



Benefit package includes paid training, holiday pay, 401(k), vacation, family travel on the American Airlines network, medical and dental available.



M/F Disabled and Vet EEO/AA Employer



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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:


Contact Information:
Contact Name: Piedmont Airlines, Inc. Company Type:
Company: Piedmont Airlines, Inc.
City:
State:
Zip:

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