Customer Service Representative job Saddle Brook New Jersey
Customer Service Representative job Saddle Brook New Jersey
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Customer Service Representative Job

Employer Name: SpiderID: 9419998
Location: Saddle Brook, New Jersey Date Posted: 2/25/2020
Wage: Negotiable Category: Advertising
Job Code: 2020-0675

Job Description:

Primary Purpose:

Responsible to service the caller and/or mail correspondence with standard claims handling practices to successfully support the claims department to bring an opened claim to conclusion.

Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  • Effectively manage a large number of external and internal calls

  • Identify and assess customer needs to achieve satisfaction and follow-up where needed to ensure resolution

  • Provide accurate and complete information grounded on claim procedures and regulatory time frames

  • Confirm status of policy coverages and the ability to generate the appropriate perils

  • Perform follow-up work with callers and/or mail including insured's, claimants, brokers and/or providers to secure valuable information and/or provide updated status when relevant to the situation.

  • Communicate vital information or secured paperwork to the handling adjuster or unit management timely

  • Document claim activity utilizing Company approved claim log or manual/electronic activity log on all tasks performed

Minimum Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines

  • Must possess effective verbal and written communication skills

  • Computer literate, able to assimilate to business applications on multiple platforms

  • Minimum typing speed of 30 words per minute.

  • Must perform well in high-energy, dynamic and team-orientated environments

  • Ability to adapt to new situations and learn quickly

  • Excellent interpersonal skills with the ability to establish a working relationship with individuals at varying levels within the organization

  • Proficient in Microsoft Office (Word, Excel, Outlook)

  • High School Diploma or general education degree (GED)

Desired Skills:

  • Bi-Lingual preferably English/Spanish

  • One or more years of experience in the Auto Insurance Industry, State Regulations

  • College Degree or equivalent education, training or work-related experience

Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:
Contact Name: National General Insurance Company Type:
Company: National General Insurance

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