Technician 2 - Help Desk job East Lansing Michigan
Technician 2 - Help Desk job East Lansing Michigan
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Technician 2 - Help Desk Job



Employer Name: SpiderID: 9365189
Location: East Lansing, Michigan Date Posted: 2/6/2020
Wage: Negotiable Category: Information Technology
Job Code: 2019-47138

Job Description:

Essential Duties and Responsibilities:



  • Responsible for responding to telephone calls, email and personnel requests for technical support.

  • Identify, research and resolves technical problems.

  • Document, track and monitor problems to ensure timely resolution.

  • Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.

  • Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.

  • Correct application issues, solve network and security problems and identify common PC software and hardware problems.

  • Provide hardware support of PCs and laptops, such as installing replacement hardware or upgrading hardware.

  • Support software/hardware on equipment such as, scanners, copiers, printers, monitors and other peripherals.

  • Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software.

  • Perform other duties as assigned by management.



Education/Requirements:


* High school diploma or GED required


* Associate degree is preferred


* Minimum of 2-4 years of related work experience required


* Excellent organizational, written, and verbal communication skills


* Computer literate and familiar with help desk procedures


* Knowledge of systems software sufficient to determine if a malfunction is in the hardware or in the software


* Ability to install and deploy Windows based computers


* Possess working knowledge of Microsoft Office Suite of products including Word, Excel, Access and PowerPoint


* Knowledge of Internet Explorer software usage and configuration


* Ability to lift up to 60 pounds required


Physical Requirements:


* Ability to sit for up to 80% of time


* Ability to lift or carry objects up to 60 lbs.


* Frequent use of computer, telephone, and office equipment (copier, fax, scanner)




A committed and diverse workforce is our most important resource.



MAXIMUS is and Affirmative Action/Equal Opportunity Employer.



MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.



Job Criteria:
Start Date: ASAP
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:


Contact Information:
Contact Name: Maximus, Inc. Company Type:
Company: Maximus, Inc.
City:
State:
Zip:

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