IT - Technology Lead | HTML,CSS,Javascript,Jquery,PHP,Drupal | HTML5,CSS3,Angula
IT - Technology Lead | HTML,CSS,Javascript,Jquery,PHP,Drupal | HTML5,CSS3,Angula
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IT - Technology Lead | HTML,CSS,Javascript,Jquery,PHP,Drupal | HTML5,CSS3,Angula Job



Employer Name: hireitpeople.com SpiderID: 9360429
Location: Salt Lake City, Utah Date Posted: 2/4/2020
Wage: Category: Information Technology
Job Code:
Number Of Openings: 1

Job Description:
Must Have Skills (Top 3 technical skills only)*:

Customer Service technology front end & backend java script, Java, backend
Telecom, genesys, ivr, dektop C # .net
Salesforce
Detailed Job Description:

Good experience in Customer Service technology front end backend java script, Java, backend, telecom, genesys, ivr, dektop C .net, Salesforce.Hands on in production to test end to end including new releaseschangesTriage issues coming through tickets, alerts, emails and warm transfer to right L2L3. Engineering teamEscalate major incidents to command centerFollow up on issue closure, drive SLAs. Ensure Knowledge Base updated being leveragedDrive proactive monitoringAbility to provide backup cover

Minimum years of experience*: 8

Top 3 responsibilities you would expect the Subcon to shoulder and execute*:

Triage issues coming through tickets, alerts, emails and warm transfer to right L2L3 Engineering team
Escalate major incidents to command center
Follow up on issue closure, drive SLAs
Interview Process (Is face to face required?) No

Does this position require Visa independent candidates only? Yes


Job Criteria:
Start Date:
Position Type: Contractor
Years of Experience Required:
Education Required: None
Overnight Travel:
Vacation Time:


Contact Information:
Contact Name: Saiful Islam Shakib Company Type:
Company:
City: East Brunswick
State: New Jersey
Zip:

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