Customer Service Associate Facility Attendant job Richmond British Columbia
Customer Service Associate Facility Attendant job Richmond British Columbia
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Customer Service Associate/Facility Attendant Job

Employer Name: Nu-Zone Entertainment Ltd. SpiderID: 9331000
Location: Richmond, British Columbia Date Posted: 1/25/2020
Wage: $14/Hourly Category: Customer Service/Technical Support
Job Code:
Number Of Openings: 2

Job Description:
Nu-Zone Entertainment Ltd. / ν-Zone is a comprehensive entertainment venue, which is oriented to both teenager and adult customer groups. In operation since 2017, based in Richmond, BC with a 30,000sq ft facility, we had introduced and featuring the very innovated, advanced, and realistic tactical laser tag gaming service in our 16,000sq ft CQB arena. On top of our very famous tactical laser tag gaming, we do also feature party rooms, iDart and billiard. We are currently in the progress in expanding our entertainment service varieties, introducing arcade machines, internet cafι and VR rooms, in order to provide more different entertainment varieties, better service, and experience to our visitors, plus to widen our customer market. Safety is always the highest priority in our facility, and second to safety will be our customer service. We believe that our visitors’ experience is the primary product we are providing. With the expansion of our business we are looking for full time experienced customer service associates/facility attendants.

Key Responsibilities:

• Answer in person or over phone or e-mail enquiries from customers
• Taking reservations in person or over phone calls from customers
• Operate front counter POS and handle payment transactions
• Operate computer workstations and programs
• Promote and explain the types and cost of services our business provides or accommodates
• Assisting participants sign-up/check-in and equipment assign
• Provide safety and game briefings to groups of visitors/participants
• Function as team leader, provide in-game briefings, tactical suggestions, equipment troubleshoot for groups of participants
• Ensure safety of participants and enforce the safety rules and game rules
• Operate, maintain, troubleshoot, and clean the equipment
• Maintain, arrange, and clean the facility, arena, guest rooms, and parking lot

Job Requirements:
Qualification, Experience, and Other Requirements:

• Some secondary school education or higher
• Minimum 2 years work experience as customer service associate
• Able to work flexible hours between 10:00AM to 12:00AM
• Friendly and excellent communicator/public speaker
• Responsible and self-motivated
• Guest driven with a service-oriented mindset
• Team player
• Able to cope with stress and composure in a fast-paced environment
• Good problem solver and confident in negative situations
• Attention to detail and accuracy
• Excellent communication skills
• Microsoft Office knowledge is an asset
• Standard First Aid CPR level C & AED is an asset

Wage and Benefits:
• 3 Months Probation, $14-16/Hour
• Salary may be adjusted after the probation period or the quarterly performance review
• Staff discounts on purchases and admissions

- New immigrant persons and people with above listed skills are welcome to apply.
- Qualified candidates please respond by email with your cover letter and resume.
- E-mail your resume to:
- No phone calls please.
- Only short-listed qualified candidates will be contacted.

Job Criteria:
Start Date: As soon as possible
Position Type: Full-Time Permanent
Years of Experience Required: 2
Education Required: High School
Overnight Travel: None
Vacation Time: 2 weeks / year

Job Benefits:
Paid Holidays, Vacations, and Sick Leave

Contact Information:
Contact Name: Herman Lee Company Type:
Company: Nu-Zone Entertainment Ltd. Phone:
Street: 100-11480 River Road Fax:
City: Ricmond
State: British Columbia
Zip: V6X 1Z7

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