WFM Intraday Analyst I job Lakeland Florida
WFM Intraday Analyst I job Lakeland Florida
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WFM Intraday Analyst I Job



Employer Name: SpiderID: 9329788
Location: Lakeland, Florida Date Posted: 1/25/2020
Wage: Negotiable Category: Customer Service/Technical Support
Job Code: 3169BR-1787

Job Description:

GENERAL PURPOSE:

This position is responsible for working with Agents to ensure sufficient staffing levels are maintained in each interval to achieve KPI's, assess potential staffing issues and opportunities for mitigation, explains WFM processes to Agents and explains the impacts of attendance and adherence and demonstrates empathy, patience, and genuine concern for agents scheduling needs and works to find the alternative arrangements that will allow the client's call volumes to be handled effectively. Meets with the Resource Planners and Operations to quantify future staffing needs by interval and reports on staffing levels and provides analytical data regarding the barriers to staffing efficiency and provides measurements of successful matching of agents to workload, creates successful solutions for scheduling issues by engaging agents to work together.



 


Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:


Contact Information:
Contact Name: SYKES - US Center Company Type:
Company: SYKES - US Center
City:
State:
Zip:

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